topic Re: Did google stop supporting their Nest/Home mini speakers? in Speakers and Displays

Did google stop supporting their Nest/Home mini speakers?

masterdam79 — Thu, 06 Jul 2023 08:53:57 GMT

Recently (last weeks) my Google Nest speakers (all 5 of them) stopped responding to the "Ok, Google" voice prompt.

Predominantly it's the case with the Home/Nest Mini speakers and the only way how to fix it temporarily is to reboot them.

Factory Resetting them is also tried, but results in temporary fix, after which the speakers become unresponsive again, sometimes with the LEDs zigzagging, sometimes with the LEDs turned off.

Am I the only one experiencing this, or did I miss some news post somewhere?

Re: Did google stop supporting their Nest/Home mini speakers?

David_K — Thu, 06 Jul 2023 10:40:22 GMT

All models of speaker and display are still very much supported. Aside from rebooting them, there are some things you can try:

Google Assistant doesn't respond - Google Nest Help

Let us know how you get on!

Re: Did google stop supporting their Nest/Home mini speakers?

Muddi — Sun, 09 Jul 2023 15:25:26 GMT

Hey masterdam79,

I hope we were able to answer your question with the info provided by @David_K. If you have additional questions, feel free to respond to this thread and we'd be happy to further assist you.

Cheers,

Muddi

Re: Did google stop supporting their Nest/Home mini speakers?

masterdam79 — Mon, 10 Jul 2023 08:55:46 GMT

I've rolled back a version of Home Assistant, which is also integrated with the Google Nest speakers, as this is my next suspect.

Re: Did google stop supporting their Nest/Home mini speakers?

Muddi — Mon, 10 Jul 2023 14:25:29 GMT

Hi there,

To confirm, is it the Assistant app on your phone? Have you tried connecting one of your devices on a different network to see if your device will have the same behavior?

Cheers,

Muddi

Re: Did google stop supporting their Nest/Home mini speakers?

Muddi — Thu, 13 Jul 2023 16:20:22 GMT

Hey masterdam79,

How was your device? Have you tried connecting it to a different network?

Cheers,

Muddi

Re: Did google stop supporting their Nest/Home mini speakers?

masterdam79 — Thu, 13 Jul 2023 19:29:56 GMT

It's not my phone, only the Google Nest Mini speakers in my home, the bigger Nest versions seem unaffected.

Re: Did google stop supporting their Nest/Home mini speakers?

masterdam79 — Thu, 13 Jul 2023 19:31:25 GMT

I've ruled out Home Assistant as a root cause as I removed the Google Home integration, but as before the problem is returning after about a day.

Re: Did google stop supporting their Nest/Home mini speakers?

masterdam79 — Thu, 13 Jul 2023 19:40:20 GMT

Yes I tried switching a couple of the Nest Mini devices to a 5G WiFi network, the other two remained on the 2.4G WiFi network.

All four are still having trouble after about a day without problems.

Re: Did google stop supporting their Nest/Home mini speakers?

masterdam79 — Thu, 13 Jul 2023 19:42:45 GMT

Thanks, but only restarting the devices helps at this stage, strangely enough only the Nest Mini devices, not the bigger Google Nest speakers.

Re: Did google stop supporting their Nest/Home mini speakers?

masterdam79 — Thu, 13 Jul 2023 19:44:43 GMT

I'm also pinging the devices every minute using a cronjob on a raspberry pi and posting the exit code to a Grafana dashboard.

Network (Orbi 6 Pro mesh) doesn't seem to be the issue, latency is very low.

Re: Did google stop supporting their Nest/Home mini speakers?

Muddi — Sun, 16 Jul 2023 16:04:18 GMT

Hello there,

Sorry for the delays. I want to make sure that I understand it correctly. Are you able to use your Nest Mini now? Is it responding to your commands?

Cheers,

Muddi

Re: Did google stop supporting their Nest/Home mini speakers?

masterdam79 — Mon, 17 Jul 2023 18:50:58 GMT

No worries, thanks for the help.

In order to use my Nest Minis, I need to reboot all of them daily, if not multiple times per day.

They function fine for about 8 hours after that.

Re: Did google stop supporting their Nest/Home mini speakers?

Muddi — Tue, 18 Jul 2023 13:54:24 GMT

Hey masterdam79,

Oh no! Have you tried setting up one of your speakers to a different network to see if it will have the same behavior?

Cheers,

Muddi

Re: Did google stop supporting their Nest/Home mini speakers?

nosht82 — Wed, 19 Jul 2023 00:49:32 GMT

I'm experiencing the same issue, I have 6 mini's 1 is a nest the others are homes and they all do the same thing. Resetting works for a few hours. I was thinking it might be a issue with Wi-Fi packets causing them to freeze. I'm using a Ubiquiti AP (U6LR) but this is the only post I've found about the issue and it doesn't mention what access point your using. There was a firmware update to the AP around the time the issue started, but that's not uncommon because Ubiquiti updates about every other month, and there has been another since it started.

Re: Did google stop supporting their Nest/Home mini speakers?

Muddi — Wed, 19 Jul 2023 15:10:52 GMT

Hi nosht82,

Sorry to hear that. Have you tried connecting your speaker to a different network to check if it will have the same behavior? Also, is iPv6 enabled on your router?

Cheers,

Muddi

Re: Did google stop supporting their Nest/Home mini speakers?

nosht82 — Fri, 21 Jul 2023 02:49:08 GMT

I moved it to a different network and with in 24 hours its dead again. The old network was Wi-Fi 6 5GHZ only the new was 2.4 and 5 Wi-Fi 5. I use wpa3 with backswords compatibility for 2. I have had ip 6 turned off at my router because my isp has a weird configuration of it that doesn't work well with my router.

Re: Did google stop supporting their Nest/Home mini speakers?

Muddi — Mon, 24 Jul 2023 17:14:26 GMT

Hey nosht82,

Could you try switching your network security to WEP, WPA, or WPA2 only?

Cheers,

Muddi

Re: Did google stop supporting their Nest/Home mini speakers?

nosht82 — Sat, 29 Jul 2023 01:31:58 GMT

Switched all my networks to wpa2 only and same problem with in 2 hours. I did receive a AP update that has "[Gen6] Fixed Multicast Enhancement not working. This affects IPTV and other multicast-heavy traffic operations." in the change log. I'm applying it now and will follow up on if it works in a day or so.

Re: Did google stop supporting their Nest/Home mini speakers?

Alex_S — Sat, 29 Jul 2023 11:56:50 GMT

Hi there,

Thanks for the update. We'll keep this thread open for 3 days and then check for your follow up till then.

Best,
Alex