topic Re: Nest hub max was stuck updating all night in Speakers and Displays

Nest hub max was stuck updating all night

Marijus — Sat, 15 Jul 2023 07:18:10 GMT

Hi yesterday just both nest hub max and evening start show updating and this morning still was showing 99 procent but was not done

Re: Nest hub max was stuck updating all night

TimothyMoore — Sat, 15 Jul 2023 13:16:35 GMT

Get what you deserve

Re: Nest hub max was stuck updating all night

Paajichele — Sat, 15 Jul 2023 16:31:47 GMT

Am having the same issues. Tried a manual reboot as well an app driven reboot. Same problem.

Re: Nest hub max was stuck updating all night

Kennydao — Sat, 15 Jul 2023 16:51:03 GMT

I have the same issue. Tried to do factory reset. But it’s still not solve the problem

Re: Nest hub max was stuck updating all night

TChamp — Sat, 15 Jul 2023 19:05:01 GMT

I’m having the same issue as well.

Nest Hub Max

KKB — Sat, 15 Jul 2023 20:08:58 GMT

Hello

I brought hub nest max and trying to set up the device. It was fine last night and all sudden this morning showing updates 99% almost more than 12hrs. I called Google customer service they are saying updates were rolled out and engineers are working on fixing it. Does anyone experience same issue?. I am thinking of returning the device.

Re: Nest hub max was stuck updating all night

curlymommax3 — Sat, 15 Jul 2023 21:55:29 GMT

yeah I'm getting the same thing. Even after resetting my Wifi, the app and factory reset the device.

Re: Nest Hub Max

M20Fpilot — Sat, 15 Jul 2023 22:10:44 GMT

Same issue. Tried factory resets and and a couple routers. Nothing works. Also thinking of returning.

Re: Nest hub max was stuck updating all night

Marijus — Sat, 15 Jul 2023 22:53:08 GMT

Some one try contacting Google customer service?

Re: Nest hub max was stuck updating all night

Marijus — Sat, 15 Jul 2023 22:59:29 GMT

https://www.reddit.com/r/Nest/comments/145cgpu/google_nest_hub_stuck_updating/?utm_source=share&utm_medium=android_app&utm_name=androidcss&utm_term=1&utm_content=2

Re: Nest hub max was stuck updating all night

bpcs — Sun, 16 Jul 2023 00:01:54 GMT

Same problem here with brand new Nest Hub Max purchased yesterday... stuck on "99% updating". It was working fine last night and then overnight got stuck on the 99% updating message. I've pulled the power, done a hard factory reset using the volume controls together, removed the device from Google Home and turned my WiFi off and back on (power down for 10 minutes). Nothing has worked so far...

Re: Nest hub max was stuck updating all night

RayB541 — Sun, 16 Jul 2023 00:31:33 GMT

Mine is doing that right now as well! Did yours eventually stop?

Re: Nest hub max was stuck updating all night

curlymommax3 — Sun, 16 Jul 2023 00:43:39 GMT

nope. It's still doing it.. We are going on HOURS of it trying to update.

Re: Nest hub max was stuck updating all night

bpcs — Sun, 16 Jul 2023 02:16:00 GMT

Mine is also still stuck at 99%... over 7 hours now (except for the 45min power off plus rebooting plus removal from the Home APP that I tried).

Re: Nest hub max was stuck updating all night

Paajichele — Sun, 16 Jul 2023 02:16:22 GMT

I finally did. They escalated the problem to level 2 support and got this response. Will try tomorrow:

This is in regards to the conversation that we had about your Nest Hub Max earlier. I have received feedback from our higher tier suggesting another work around that might help resolve the issue, by having your device connect to a Mobile Hotspot. Kindly follow the steps below on how to do it.

(Note: Make sure to have 2 separate phones. First phone, for the set up process and second phone that has unlimited Mobile hotspot connection.)

Remove the device from the Google Home App. (Open Home App > devices > select the device name > select the gear icon at the right top > scroll down > select remove device )
On the back of Nest Hub Max, press and hold both volume buttons together for about 10 seconds. Your Nest Hub Max will let you know that it's resetting.
Second phone: Enable cellular > turn on Mobile hotspot/personal hotspot > turn off WiFi
First phone: Have WiFi connection be connected on the 2nd phone's hotspot connection > turn off data
Set up the device on the Google Home App > Set up your Google Nest or Home speaker or display
Once you reach on the "connect to WiFi" page, please select the hotspot name
Let's see if it'll still give us the update or if it'll go through. Thank you

Re: Nest hub max was stuck updating all night

bpcs — Sun, 16 Jul 2023 03:37:46 GMT

Wow!! What a workaround. I wonder if it will work or if Google will find another solution?

Re: Nest hub max was stuck updating all night

Xtinction — Sun, 16 Jul 2023 06:18:16 GMT

Exact same issue here, sigh

Re: Nest Hub Max

bpcs — Sun, 16 Jul 2023 07:15:25 GMT

I have tried everything suggested... no luck. The store gave me a new one as I got mine yesterday... but I'm leaving it in factory sealing until Google finds a fix... as if it happens to me again, I'll be waiting anyway for Google to look at the unit etc.

I did see a new suggestion in a pinned post to turn off mobile phone data when setting up and updating. Only thing is, I never did that and it updated and worked fine for a few hours until at some stage another update happened whilst I was sleeping.

Re: Nest hub max was stuck updating all night

bpcs — Sun, 16 Jul 2023 07:20:38 GMT

I saw a suggestion to turn mobile phone data off when installing/ updating. I never did that initially and it all went well afterwards for a few hours with my brand new unit. It was only whilst sleeping last night that a new update started automatically and has now got stuck at 99%.

Re: Nest hub max was stuck updating all night

Meddo19 — Sun, 16 Jul 2023 08:16:46 GMT

Hi, I have the same problem with a google nest ma that I got just yesterday. I already tried the hotspot solution without success. Any other suggestions?