topic Re: I bought tuya smart doorbell and don't work in Speakers and Displays

I bought tuya smart doorbell and don't work

telmo — Fri, 14 Jul 2023 18:26:42 GMT

I bought tuya smart doorbell camera to link on my Google nest hub, and when I connect using smart life app or tuya app, Google home assistant show this error it's very annoying because I bought this 2 devices to work and don't work at all. The tuya device shows that works with Google nest hub

My camera works good on tuya app, and same devices are on same wifi network 2,4 GHz. Hope for help in order to fix

Re: I bought tuya smart doorbell and don't work

David_K — Sat, 15 Jul 2023 14:16:29 GMT

Have you tried linking Google Assistant from the Smart Life app instead?

How to connect to Google Assistant - Tuya Support

Re: I bought tuya smart doorbell and don't work

telmo — Mon, 17 Jul 2023 07:44:35 GMT

Yes I tried and I get the same error.

Re: I bought tuya smart doorbell and don't work

David_K — Mon, 17 Jul 2023 11:23:57 GMT

Does it work if you set it up using the Tuya Smart app from the app store, then link Tuya Smart in the Google Home app instead?

Re: I bought tuya smart doorbell and don't work

telmo — Mon, 17 Jul 2023 11:43:43 GMT

No i tested on tuya app and smart life and dont work...

Re: I bought tuya smart doorbell and don't work

David_K — Mon, 17 Jul 2023 12:17:54 GMT

In that case, I'd recommend contacting Tuya support.

Help Desk - Tuya Smart Locks/Smart Doorbell Security Cameras

Re: I bought tuya smart doorbell and don't work

Muddi — Thu, 20 Jul 2023 20:01:16 GMT

Hey telmo,

Checking in — I hope davidking's response answers your question. Let me know if you have further questions or concerns.

Cheers,

Muddi

Re: I bought tuya smart doorbell and don't work

Muddi — Sun, 23 Jul 2023 21:49:49 GMT

Hi there,

I just wanted to check if you have additional concerns or questions about your device.

Cheers,

Muddi

Re: I bought tuya smart doorbell and don't work

Muddi — Tue, 25 Jul 2023 17:15:48 GMT

Hello telmo,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

Re: I bought tuya smart doorbell and don't work

telmo — Tue, 25 Jul 2023 17:24:02 GMT

receive this information from tuya support :

Thank you for your patience.

Our technical person has checked that your device is a doorbell camera, and kindly let you know if you want to link your camera and camera monitoring screen to Alexa/Google, but you can't succeed, then you need to contact the device seller to activate this feature for you (for your privacy, this feature is mostly closed).

As an IoT platform, Tuya Smart provides a development platform for product manufacturers or developers. However, we are unable to add functions to individual products. Developers are responsible for this configuration. Powered by Tuya (PBT) is a mark of interconnectivity across different brands and categories, which means that this product is developed based on the Tuya Smart IoT platform.

Thank you for your support and understanding."

so i dont know what to do. because each company give me to talk to another . First i talked to google support told me to talk Tuya, now i talked to tuya, now they told me to talk with seller. seems that are selling stuff deceiving people that it is compatible with google home and ultimately it is not.

Re: I bought tuya smart doorbell and don't work

telmo — Tue, 25 Jul 2023 17:26:54 GMT

I already regret having bought both devices because the main purpose was to serve as a doorbell and screen in the kitchen would be google nest to talk and see the camera.

Re: I bought tuya smart doorbell and don't work

Muddi — Tue, 25 Jul 2023 21:09:57 GMT

Hey telmo,

I understand your frustration. It appears that your doorbell does not support the feature, which is why the Google Home app was unable to detect it. Unfortunately, Google cannot take any action in this case as the manufacturer holds the authority to enable such features.

We understand that this may not be the ideal answer you were hoping for. However, please let us know if you have any further questions or concerns. If not, I will close this thread after 24 hours.

Cheers,

Muddi

Re: I bought tuya smart doorbell and don't work

telmo — Tue, 25 Jul 2023 21:19:57 GMT

But when i bought the smartdoorbell shows that on buy page that is compatible with google home, google home is not the same with google nest hub that haves google home?

Re: I bought tuya smart doorbell and don't work

Muddi — Tue, 25 Jul 2023 21:37:24 GMT

Hi telmo,

Based on the email sent to you by Tuya support, they stated that your device is "Powered by Tuya" and is developed using the Tuya Smart IoT platform. It is recommended to verify this information directly with the manufacturer, as we do not have any details regarding why they advertised the device as compatible with Google Home despite it not being so.

Cheers,

Muddi

Re: I bought tuya smart doorbell and don't work

telmo — Tue, 25 Jul 2023 21:35:48 GMT

Yes i´m gonna do that, send email for the support seller, to see if he can say anything. thanks.

Re: I bought tuya smart doorbell and don't work

Princesss — Fri, 28 Jul 2023 22:35:01 GMT

Hi there,

You're welcome! Let us know if you have additional questions and we'd be glad to assist you further.

Best,

Princess

Re: I bought tuya smart doorbell and don't work

Princesss — Mon, 31 Jul 2023 22:48:24 GMT

Hey telmo,

I want to follow up on this. Have you already reached out to Tuya? Let us know, otherwise we'll be locking the thread.

Best,

Princess

Re: I bought tuya smart doorbell and don't work

Princesss — Tue, 01 Aug 2023 23:08:25 GMT

Hello there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Princess