topic Re: animal of the day in Speakers and Displays

animal of the day

Calz — Sun, 28 May 2023 22:54:49 GMT

My nest hub answers asked what the animal of the day is, but it no longer continues the conversation. It used to, until recently, ask follow up questions, like "since you like animal sounds so much can you guess if this is a tiger or a lion" and play the sound. Or it would ask "what other animal do you want to hear about?" We really miss that part of our animal of the day experience. How can we get it back?

Re: animal of the day

Macncheese — Mon, 29 May 2023 05:47:46 GMT

Seconding this. Our kids love this part

Re: animal of the day

Dan_A — Sun, 04 Jun 2023 00:16:58 GMT

Hi folks,

@Calz, @Macncheese, this is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? Is it a Nest Hub or Nest Hub 2nd Gen with Sleep Sensing? When did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router, followed by your Nest speakers.
Plug them back in after 3 minutes.
Restarting your phone might also help.

Try to replicate the issue and tell me how it goes.

Best,

Dan

Re: animal of the day

Calz — Sun, 04 Jun 2023 18:05:29 GMT

Thank you for replying. I have a Nest Hub 2nd Gen. The issue began about 2 weeks ago. I don't remember making any changes to my Google account but I may have.

I tried the sequential reboot and it didn't help the issue.

Questions appear at the bottom of my Nest screen that I could possibly ask, like "what is tomorrows animal of the day" I don't remember that behavior before.

Re: animal of the day

Princesss — Mon, 19 Jun 2023 20:04:45 GMT

Hi Calz,

Thanks for the additional info. Let's try performing a complete reset to your Google Nest Hub and set it up again. Let's see if resetting the device changes its behavior.

Keep me posted.

Best,

Princess

Re: animal of the day

Calz — Mon, 19 Jun 2023 21:52:12 GMT

I just did a complete reset. It still does not ask any additional questions or give more information after giving us the information about the animal of the day. After it's done there are 3 dots in a white bubble that appear in the upper left hand corner. There are questions in transparent bubbles at the bottom of the screen that I guess are suggestions that we could ask? This is so disappointing.

Are there any settings I need to check?

Re: animal of the day

Princesss — Thu, 22 Jun 2023 21:13:04 GMT

Hi Calz,

Thanks for the additional info. I'd be glad to check that. Could you please provide a photo of the exact display you're getting?

Best,

Princess

Re: animal of the day

Calz — Fri, 23 Jun 2023 19:05:36 GMT

I would love to include a photo but I get a red ribbon that says "You do not have permission to upload an image". I tried to reply through my regular Gmail and it got kicked back as undeliverable.

The screen on the Hub acts like it wants me to use the touch screen.

Re: animal of the day

Princesss — Tue, 04 Jul 2023 17:18:35 GMT

Hi Calz,

Apologies for the late response. Is there a way you can attach a photo or screenshot of what you are getting so we can check further what's causing this to happen?

Looking forward to your response.

Best,

Princess

Re: animal of the day

Princesss — Fri, 07 Jul 2023 17:22:27 GMT

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

I look forward to your response.

Regards,

Juni

Re: animal of the day

Juni — Tue, 18 Jul 2023 19:36:43 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: animal of the day

Calz — Wed, 19 Jul 2023 04:06:18 GMT

No one has been able to tell me if this feature is no longer part of animal of the day. It looks like it's not. Is there a setting that needs changed? How about just a straight answer?

Re: animal of the day

Muddi — Thu, 20 Jul 2023 15:03:30 GMT

Hey Calz,

I can confirm that the feature is still supported. I tried it on our devices and it is still working as expected. Could you tell us the current firmware version of your device? What country are you located in? Also, does the same thing happened when you use the Google Assistant app on your phone?

Cheers,

Muddi

Re: animal of the day

Calz — Thu, 20 Jul 2023 18:53:58 GMT

Hi, The feature "animal of the day" still works. It just doesn't behave like it used to. It used to ask questions after giving the animal of the day information. It was fun for us to interact with. It would quiz us on different animal sounds or ask if we wanted to hear another particular animal sound. It is very boring now.

I have firmware version 11.20230306.3.112014 I am in the United States. Yes, the same thing happens (or doesn't happen) on my phone using Google Assistant.