topic Re: Thread Network Key or Reaet in Speakers and Displays

Thread Network Key or Reaet

Pw24 — Thu, 13 Jul 2023 18:06:36 GMT

I'm trying to connect Thread Matter devices to the Nest Hub 2nd gen but nothing will connect I j when I try via an Amazon echo it asked me for the Thread Network Key for the Google Thread network? How do I find the Thread Network Key or how do I reset the Google Thread network?

Re: Thread Network Key or Reaet

Muddi — Tue, 18 Jul 2023 19:00:13 GMT

Hello Pw24,

Thanks for reaching out. Sorry to hear that you're having issues connecting your Matter device to the Google Nest Hub. To confirm, have you set up your Eve Smart plug on the native app? If not, please make sure to set up the device first from the manufacturer's app. After you complete the setup, follow the manufacturer instructions to share device access with the Google Home app.

Here;s a link that may be helpful to you: Manage Matter-enabled devices in the Google Home app

Hope this helps.

Cheers,

Muddi

Re: Thread Network Key or Reaet

Pw24 — Tue, 18 Jul 2023 19:22:27 GMT

Unfortunately there is no naive Eve app for Android you can only connect to a matter thread broder router I can connect it to Alexa but not to the Google home hub 2nd gen not can i pair from Alexa app to Google. Thanks but those instructions are what I am doing it just won't cnnect to Google home app?

Re: Thread Network Key or Reaet

Muddi — Wed, 19 Jul 2023 16:02:02 GMT

Hi Pw24,

To confirm, are you able to see your matter device on the Google Home app during set up?

Cheers,

Muddi

Re: Thread Network Key or Reaet

Pw24 — Wed, 19 Jul 2023 16:37:00 GMT

No I'm Not able to setup any Matter devices during setup in the Google home app.

Re: Thread Network Key or Reaet

Muddi — Wed, 19 Jul 2023 20:15:47 GMT

Hey Pw24,

Could you tell us what happens when you search for a particular device during setup? Does it have an error message? If the Google Home app was not able to detect your device during set-up, I suggest that you contact the manufacturer so they can guide you on how to set it up using a third-party application like the Google Home app.

Cheers,

Muddi

Re: Thread Network Key or Reaet

Pw24 — Wed, 19 Jul 2023 20:49:15 GMT

Yes the device is found & then I scan the QR code l, the setup process starts but then it either gets stock on Checking network Connectivity or come up with Cannot connect to Thread network. Incan successful connect to Alexa using MATTER so it does not look like the manufacturer is the problem looks like Google Hardware or Google Home is the issue for me. I've rebooted & factory reset Nest hub 2nd gen but this has not fixed the Google Issue?

Re: Thread Network Key or Reaet

Muddi — Thu, 20 Jul 2023 14:22:55 GMT

Hi Pw24,

To confirm, does your WiFi router use Electrical and Electronics Engineers (IEEE) 802.11 standard? Also, what is the make and model of your router?

Cheers,

Muddi

Re: Thread Network Key or Reaet

Pw24 — Thu, 20 Jul 2023 14:55:17 GMT

The router is from my ISP Vodafone UK the model is THG3000. Yes it complies with IEEE 802.11 B/G/N

Re: Thread Network Key or Reaet

Muddi — Thu, 20 Jul 2023 18:03:11 GMT

Hey Pw24,

Thanks for the information. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Thread Network Key or Reaet

Pw24 — Thu, 20 Jul 2023 18:12:52 GMT

Many thanks, I have filled out the form.

Re: Thread Network Key or Reaet

Muddi — Thu, 20 Jul 2023 20:20:09 GMT

Hi Pw24,

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details. Also, please be advised that this thread will be locked after 24 hours.

Cheers,

Muddi