topic Re: Google nest max hub and 1st generation nest hub wake up in the middle of the night in Speakers and Displays

Google nest max hub and 1st generation nest hub wake up in the middle of the night

Candacca — Tue, 11 Jul 2023 00:14:06 GMT

I have set both hubs to:

Low light activation - dark
During low light - turn off screen
Minimum brightness - Dark
Night mode is between 9:30pm and 7:30 am
Do not disturb is turned on

The screen goes dark when I turn off the light, there is no clock showing. The frame is set with the retro dark clock (black with white writing).

I wake up at 3-5am and the screen is glowing. Not brightly and the clock has black writing instead.
I have to either fiddle with the options or reboot to get it to go black again.

Can someone tell me why this is happening? I was going to buy another nest max hub because I thought it was because my 1st generation nest hub was getting buggy, but swapping them around hasn't made a difference.

Last night I tried turning off sleep mode and dnd and told the display to manually turn off. Woke up and it was on again.

So annoying

Re: Google nest max hub and 1st generation nest hub wake up in the middle of the night

Princesss — Wed, 19 Jul 2023 00:46:43 GMT

Hey Candacca,

Thanks for reaching out.

Google Nest displays have Ambient EQ, a new visual experience that dynamically adjusts the color temperature and brightness of your display to create a non-intrusive smart display experience. When you use the sensor on the top of the device, Ambient EQ adapts the display brightness and color temperature to match the surrounding environment, so that your display resembles a physical photo.

Ambient EQ is automatically enabled when you set up your Nest display. You can choose to have Ambient EQ adjust the screen color to match your environment Always, during Ambient only, or Never as shown below. If you’d like to offset the brightness, you can do so in the Display settings on your Home app. To disable Ambient EQ, utilize the Quick settings tray on the device when you swipe your finger up from the bottom of the display, and tap the sun icon..

Best,

Princess

Re: Google nest max hub and 1st generation nest hub wake up in the middle of the night

Candacca — Thu, 20 Jul 2023 06:28:02 GMT

Hi Princess
I tried turning off Ambient EQ and it still turned on at 3:30am. Even if I set it to turn off after 5mins, it still turns the lights back on at 3:30am.
I tried resetting the whole thing, but nothing makes it work like it used to.

Thanks
Candace

Re: Google nest max hub and 1st generation nest hub wake up in the middle of the night

Princesss — Thu, 20 Jul 2023 22:20:34 GMT

Hi Candacca,

Thanks for trying some steps. Could you please provide the cast firmware version of your Google Nest Hub Max?

To check which firmware version you're on, follow these steps:

Open the Google Home app .
Touch and hold your device's tile.
Tap Settings Device information.
Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Looking forward to your response.

Best,

Princess

Re: Google nest max hub and 1st generation nest hub wake up in the middle of the night

Candacca — Sat, 22 Jul 2023 08:38:06 GMT

Hi Princess
I went back to using the nest hub first generation. Cast firmware is 1.69.362882
Thanks
Candace

Re: Google nest max hub and 1st generation nest hub wake up in the middle of the night

Princesss — Tue, 25 Jul 2023 01:25:16 GMT

Hey there,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: Google nest max hub and 1st generation nest hub wake up in the middle of the night

Princesss — Fri, 28 Jul 2023 01:49:37 GMT

Hi Candacca,

I just want to follow up and see if you have noticed our response above. Let us know once you're done with the form so we can check it.

Best,

Princess

Re: Google nest max hub and 1st generation nest hub wake up in the middle of the night

Candacca — Sun, 30 Jul 2023 22:50:29 GMT

Hi Princess
I have filled in the form.

Thanks
Candace

Re: Google nest max hub and 1st generation nest hub wake up in the middle of the night

Princesss — Mon, 31 Jul 2023 23:59:43 GMT

Hi Candacca,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.

Best,

Princess

Re: Google nest max hub and 1st generation nest hub wake up in the middle of the night

Candacca — Tue, 01 Aug 2023 07:15:32 GMT

Thanks Princess

Re: Google nest max hub and 1st generation nest hub wake up in the middle of the night

Princesss — Tue, 22 Aug 2023 01:20:59 GMT

Hello Candacca,

I've seen that you have been assisted via email. I'll consider this post as complete and let's continue working on that channel so we can assist you further. Feel free to start a new topic anytime you need assistance with your Nest devices and the Community would gladly lend a hand.

Best,

Princess