topic Re: Nest Hub Max and Xfinity Steam in Speakers and Displays

Nest Hub Max and Xfinity Steam

JGS1512 — Tue, 28 Mar 2023 18:20:01 GMT

Hello, anyone find a solution to casting from their Xfinity Steam app (on iOS) to their Google Nest Hub Max?

I just bought a new Nest Hub Max. The older smaller Nest Hub had no problem streaming from Xfinity to watch live local news, etc. I bought the larger Max for the screen size, but Chromecast doesn't seem to work for Xfinity with this display.

The Chromecast firmware for the Max is 1.67.330920. For the smaller Hub, the one that works fine, it is 1.56.324896.

Other apps, such as HBOMax, DisneyPlus, NBCSports, Peacock and FoxSports, all work fine.

I contacted Comcast/Xfinity. They said the Hub Max isn't supported. I find this odd since the Hub works fine, and other apps from the same company (Peacock, NBCSports) work fine.

Wondering if this is a problem with the Google Chromecast software, or something Xfinity did or didn't do.

Please help.

Re: Nest Hub Max and Xfinity Steam

Princesss — Sat, 01 Apr 2023 19:58:18 GMT

Hi JGS1512,

Thanks for bringing this up.

We're sorry to hear about what you're experiencing right now with your brand new Google Nest Hub Max. Since this is only isolated on one device, have you already tried performing a complete reset to it? If not, let's go ahead and try that to see if this would make any diference.

Lastly, it would be very helpful if you can send us a photo or screenshot of the app so we can check on it further what's causing this to happen.

Looking forward to your response.

Best,

Princess

Re: Nest Hub Max and Xfinity Steam

TheChef — Mon, 03 Apr 2023 19:42:24 GMT

I'm experiencing this same issue. There seems to be a compatibility issue with the Xfinity Stream app and the Google Nest Hub Max. For the past 2 months or so, I'm unable to cast from the app to my Nest Hub Max. There is a thread on the Xfinity forum with about 12 other users experiencing the same issue. They went through all the recommended troubleshooting steps and it still persists.

When attempting to cast, it fails and displays the error code "Something went wrong. Please try again. (TVAPP-00100)"

I'd really like to see Google and Xfinity work with each other to ensure that the Xfinity app works with the Nest Hub Max.

Re: Nest Hub Max and Xfinity Steam

Muddi — Thu, 06 Apr 2023 07:00:25 GMT

Hey TheChef,

Sorry to hear about that. To confirm, have you tried resetting your Nest Hub Max? Is it working before? Also, what is the current version of your Nest display?

Swipe up from the bottom of the display screen.
Tap Settings (gear icon) > About device. You should find your 'Cast firmware version'. If 'Fuchsia version' is also listed, this means that your device runs Fuchsia.

Keep us posted.

Cheers,

Muddi

Re: Nest Hub Max and Xfinity Steam

TheChef — Thu, 06 Apr 2023 17:41:06 GMT

Hi Muddi,

I tried resetting the Nest Hub Max and that did not fix the issue. Yes, before February of this year, I was able to stream content from Xfinity Stream to the device. The current firmware version is as follows:

Chromecast firmware version: 1.67.330920

Fuchsia Version: 9.20221010.3.176

Re: Nest Hub Max and Xfinity Steam

JGS1512 — Thu, 06 Apr 2023 18:57:04 GMT

Hi Princess,

Yes, I've reset the device a number of times, but the problem still persists. My firmware is the same as TheChef posted below. The smaller Nest Hub works fine - I checked again this morning. So, it is something unique to the software on the Next Hub Max.

Any help would be much appreciated.

Re: Nest Hub Max and Xfinity Steam

Princesss — Sat, 08 Apr 2023 22:33:25 GMT

Hi @TheChef and @JGS1512,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: Nest Hub Max and Xfinity Steam

JGS1512 — Sun, 09 Apr 2023 17:05:39 GMT

Done, thank you.

Re: Nest Hub Max and Xfinity Steam

Amelia0 — Sun, 09 Apr 2023 18:29:13 GMT

The Nest Hub Max and Xfinity Stream are devices that offer a variety of features to enhance your home entertainment experience. The Nest Hub Max is a voice-controlled smart display here with a 10-inch HD screen and stereo sound that allows you to make calls, watch movies, and control your smart home devices. It has built-in Google Assistant and Chromecast, so you can easily control your Xfinity Stream service with voice commands. Xfinity Stream is an app that allows you to access your cable TV and On Demand content, as well as live streams from local news and sports. With Xfinity Stream, you can watch your favorite shows and movies on the Nest Hub Max, as well as control your home entertainment from the comfort of your couch.

Re: Nest Hub Max and Xfinity Steam

Juni — Tue, 11 Apr 2023 02:46:04 GMT

Hi folks,

JGS1512, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

TheChef, we haven’t received your form. Kindly fill it out so we can continue with the next step.

Thanks for the help, Amelia0.

Regards,

Juni

Re: Nest Hub Max and Xfinity Steam

TheChef — Tue, 11 Apr 2023 16:57:42 GMT

Hi Juni,

I completed the form.

Re: Nest Hub Max and Xfinity Steam

Princesss — Thu, 13 Apr 2023 21:08:32 GMT

Hi @JGS1512 and @TheChef,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.

Best,

Princess

Re: Nest Hub Max and Xfinity Steam

Juni — Tue, 18 Apr 2023 03:43:32 GMT

Hi folks,

It seems like our support team already sent an email. Please continue the conversation there, as this thread will be locked after 24 hours.

Cheers

Juni

Re: Nest Hub Max and Xfinity Steam

Jopas — Tue, 18 Apr 2023 16:19:33 GMT

for 2 months it does not work, many people are complaining on many forums. The only thing Google answers is to fill out a form. When will google fix the problem? it spins around. Google knows the problem why doesn't it fix it with an soft update???

Re: Nest Hub Max and Xfinity Steam

JGS1512 — Tue, 18 Apr 2023 16:26:40 GMT

Agree with Jopas, we've filled out the form, but I haven't heard back from Google as to the source of the problem or what can be done to fix it. So, not sure why the conversation would be closed as the problem persists.

Re: Nest Hub Max and Xfinity Steam

Jopas — Wed, 03 May 2023 17:37:50 GMT

Any news?

Re: Nest Hub Max and Xfinity Steam

FL_User — Mon, 22 May 2023 02:59:33 GMT

Any update to this issue? I am experiencing the same issue.

Re: Nest Hub Max and Xfinity Steam

JGS1512 — Mon, 22 May 2023 03:55:26 GMT

I've heard nothing from Google or Xfinity. Still not working for me as of a week ago.

Re: Nest Hub Max and Xfinity Steam

TheChef — Mon, 22 May 2023 12:57:33 GMT

I'm still experiencing the issue as well. No resolution from Google or Xfinity. I'm also seeing a similar error when streaming from HBO Max which I'm signed in to through Xfinity.

Re: Nest Hub Max and Xfinity Steam

FL_User — Mon, 22 May 2023 13:08:29 GMT

I will say I am I a different location with a different Google Nest Hub Max but using the same phone, and some of the channels can be cast but not all of them.

HBO, I pay through Apple. Some shows can cast no problem but some movies get a error message