topic Re: Camera Nest Hub Max in Speakers and Displays

Camera Nest Hub Max

MinoS — Wed, 19 Jul 2023 14:28:13 GMT

HEllo @Juni , could you re open my thread? Because the problem comes back ! and see the screen : (however i restarted nest hub max and root, but problem is still here

Re: Camera Nest Hub Max

Muddi — Sun, 23 Jul 2023 19:50:04 GMT

Hello MinoS,

Apologies for the delayed response. I understand the importance of having a working camera on your Google Nest Hub Max. Let's try to resolve this issue. Could you please provide us with the current firmware version of your Nest Hub Max? Also, can you confirm if you are able to stream the camera from the Google Home or Nest app? I have reviewed the previous thread, and I suggest that we continue troubleshooting the issue here.

Cheers,

Muddi

Re: Camera Nest Hub Max

MinoS — Mon, 24 Jul 2023 09:44:38 GMT

Thanks you for your answer. I check firmware today

Re: Camera Nest Hub Max

MinoS — Mon, 24 Jul 2023 13:14:33 GMT

Re: Camera Nest Hub Max

Muddi — Mon, 24 Jul 2023 15:35:15 GMT

Hi there,

Thanks for providing the information. To help us further investigate the issue, please answer the questions below:

What LED lights appear on the Nest Hub Max?
When you try to stream the built-in Nest Cam, do you get error messages from the:
- Nest Hub Max
- Home app
- Google Home for web
- Nest app
In the Google Home app, check if Home monitoring features are turned on. When enabled, does it turn off by itself?

Cheers,

Muddi

Re: Camera Nest Hub Max

MinoS — Mon, 24 Jul 2023 16:16:02 GMT

3 days later, it came back without doing anything... It's painful and I wonder about the reliability of the hardware

Re: Camera Nest Hub Max

Muddi — Tue, 25 Jul 2023 16:05:26 GMT

Hey there,

To confirm, are you able to stream your camera now?

Cheers,

Muddi

Re: Camera Nest Hub Max

MinoS — Wed, 26 Jul 2023 08:32:26 GMT

yes i can. It's strange?

Re: Camera Nest Hub Max

Muddi — Wed, 26 Jul 2023 14:48:24 GMT

Hello MinoS,

Perfect! We're glad to know that you're able to stream your camera on your Nest Hub now. Let's keep monitoring your device. I'll keep the thread open for 3 more days just to make sure that it's fixed. Please do not hesitate to update the thread if you experience any issues with your Nest display.

Cheers,

Muddi

Re: Camera Nest Hub Max

MinoS — Wed, 26 Jul 2023 14:57:46 GMT

ok thanks you. But could you keep thread open 10-15 days approximately

Re: Camera Nest Hub Max

Muddi — Wed, 26 Jul 2023 15:20:19 GMT

Hi there,

Sounds like a good plan! We'll keep it open for 15 days.

Cheers,

Muddi

Re: Camera Nest Hub Max

Muddi — Thu, 10 Aug 2023 15:50:16 GMT

Hello MinoS,

How was your device? Let us know if you still have the same issue, and the Community will be happy to lend a hand.

Cheers,

Muddi