topic Re: Something's not right in Speakers and Displays

Something's not right

Karthikeya — Sun, 30 Jul 2023 08:20:56 GMT

I’ve factory reset, plugged/unplugged and all the other troubleshooting me things but every time I try and setup my Nest Mini after the update it asks me to say “Okay Google” but then says “Sorry something’s wrong try again in a minute.”. Are there any solutions or fixes? I see that this effects a few other users too.

Re: Something's not right

Nobby1963 — Sun, 30 Jul 2023 11:40:49 GMT

yes our nest mini has stopped setting a stop playing time.

Everything was fine up to 2 or 3 days ago.

Now it doesn’t recognise any command to stop playing either at a specific time or after a specific duration.

Very frustrating, we have 5 nest minis and have tried all and the same thing happens.

Have tried un plugging and resetting, nothing works.

Re: Something's not right

Princesss — Sat, 05 Aug 2023 04:18:04 GMT

Hello folks,

Thanks for visiting the Community.

We're sorry to hear that you're experiencing that with your Google Nest Mini. I also appreciate all the details you've shared. Since you've almost done all the possible steps, I'd like to ask a few things regarding this-- is this the only Google Nest speakers set up on your network? If no, how many Google Nest speakers are experiencing the same?

Also, could you please provide the cast firmware version of it?

To check which firmware version you're on, follow these steps:

Open the Google Home app .
Touch and hold your device's tile.
Tap Settings Device information.
Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Looking forward to your response.

Best,
Princess

Re: Something's not right

Nobby1963 — Sat, 05 Aug 2023 08:36:50 GMT

Hi,

as already stated, we have 5 nest & home minis and the issue effects all of them.

we would not normally use the the instruction ‘ hey google, play wave sounds ‘ followed after it starts playing by ‘ hey google at 12:30 am stop playing ‘ on other speakers apart from the bedroom one.

however after the issue became apparent we tried it on all the other devices but it would not work.

the bedroom speaker often responds with ‘ alarm set for 12:30 am ‘ which is obviously not what we are asking for.

the bedroom speakers detail are;

System firmware version: 356012 Cast firmware: 1.56.356012 Language: en-GB MAC address: F0:EF:86:4B:BF:43 IP address: 192.168.0.11

Nothing has changed at our end to contribute to the issue.

Re: Something's not right

Nobby1963 — Mon, 07 Aug 2023 18:48:36 GMT

Things are no better and in fact even worse now.

Minis are not responding more often than not, and will not play anything more often than not.

Re: Something's not right

Nobby1963 — Tue, 08 Aug 2023 11:41:44 GMT

Okay, I’m confused here.

Is anyone actually doing anything about this issue?
As I’ve said, for us things are worse than ever now. It’s taking multiple attempts and reboots to get the minis to play and similar to get them to switch off.

We have 5 of these and currently they are a complete waste of space and money.

What is happening to sort this out.

Re: Something's not right

Juni — Thu, 17 Aug 2023 20:34:25 GMT

Hello Nobby1963,

Thanks for the details you’ve shared, and sorry for the delay. If possible, could you try to connect one of your Nest speakers to a different network and observe if it makes a difference?

I look forward to your response.

Regards,

Juni

Re: Something's not right

Nobby1963 — Thu, 17 Aug 2023 21:24:57 GMT

I have tried to do this without success.

How on earth can you justify such a long time before responding ?

When I spoke with someone at Google on the phone, they were unable to get their mini to work by submitting the same request to it.

Why is this taking so long to get sorted.

It is simply not good enough, you need to sort this or I will try to make the press in the uk aware of this very poor service.

Re: Something's not right

Juni — Fri, 18 Aug 2023 21:43:58 GMT

Hi there,

Got it. Could you please provide us with the case number when you contacted our support team so we can check that for you?

Thanks,

Juni

Re: Something's not right

Nobby1963 — Sat, 19 Aug 2023 07:47:20 GMT

No idea, surely you can find it ….. I deleted the number ages ago because you have taken so long to respond

Re: Something's not right

Muddi — Sun, 20 Aug 2023 20:42:10 GMT

Hello Nobby1963,

I just wanted to chime in and let you know that we were able to find the case ID, but unfortunately it looks like it's already closed. Moving forward, could you please provide us with the make and model of your router? How far are your devices from the router? Also, if you've connected your speaker to another network before, could you let us know what type of connection you used?

Keep us posted.

Cheers,

Muddi