topic Re: Google Assistant's selection of voice settings is unstable. in Speakers and Displays

Google Assistant's selection of voice settings is unstable.

GoBananas — Thu, 27 Jul 2023 23:56:36 GMT

We have always had selected the non-default voice for Google Assistant, but the voice is not stable and it often plays the default even when one of the non-default voice's is set (in our case Pink). When checking settings the selection has not changed, but the voice does. We have a veriety of numerous Google Next speakers around the house. Google needs to fix this. Thanks

Re: Google Assistant's selection of voice settings is unstable.

Juni — Tue, 01 Aug 2023 20:47:40 GMT

Hi GoBananas,

Thanks for reaching out. While we don't support these voices on Google Nest speakers, we can point you in the right direction. Our friends at Google Assistant Community are the perfect folks to help you with it.

If you need help with your Google Home or Nest devices, please do not hesitate to reply, as I'll be locking this thread after 24 hours.

Regards,

Juni

Re: Google Assistant's selection of voice settings is unstable.

GoBananas — Wed, 02 Aug 2023 00:37:19 GMT

Well that response makes no sense since I have selected it from both the Hub Max and my Android phone and it works, but only sometimes. The Hub Max will go back and forth between the default voice and the non-default selected voice. In fact it will do that sevearl times a day. Thanks for reading

Re: Google Assistant's selection of voice settings is unstable.

Muddi — Wed, 02 Aug 2023 14:32:17 GMT

Hey GoBananas,

Chiming in, sorry for the confusion. Could you tell us when the issue started? What country are you located in? Please try using the Google Assistant app on your phone and check if you have the same issue.

Keep us posted.

Cheers,

Muddi

Re: Google Assistant's selection of voice settings is unstable.

GoBananas — Fri, 04 Aug 2023 14:53:01 GMT

Palm Springs California USA. Very clear speach patterns we have. It has been this way since we first setup our Nest speakers, e.g., Hub, Hub Max, Minis, etc. and that is more than a couple years. We have Android phones and they are all connected to my Google Home acct. I've been in tech since the 70's at Caltech, so I know my way around tech. Just this morning the default voice was responding, then the custom voice started responding. Google's voice is unstable. "I run lean clean fast machines (tech)" Thanks

Re: Google Assistant's selection of voice settings is unstable.

GoBananas — Sat, 05 Aug 2023 17:01:05 GMT

Two friends are reporting to me that they are experiencing the same issues with thevoice on their Hub Max changing back and forth on it's own like it has a split personality or something. Is anyone NOT experiencing this?

Re: Google Assistant's selection of voice settings is unstable.

Muddi — Sun, 06 Aug 2023 21:19:15 GMT

Hi there,

Thanks for the information. Could you tell us the current firmware version of your Nest Hub Max?

Cheers,

Muddi

Re: Google Assistant's selection of voice settings is unstable.

GoBananas — Sun, 06 Aug 2023 23:55:32 GMT

Fuchsia 11.2023036.3.135 Hub Max

But note we have several Nest speakers and the switching voice issue is across them all.

Re: Google Assistant's selection of voice settings is unstable.

Muddi — Mon, 07 Aug 2023 18:53:44 GMT

Hey GoBananas,

Could you please provide us with the firmware version of your devices, as well as the versions of the Google Home and Assistant apps on your phone? This will help us further isolate the issue.

Cheers,

Muddi

Re: Google Assistant's selection of voice settings is unstable.

GoBananas — Tue, 08 Aug 2023 00:01:46 GMT

All firmware is the latest provided by Google. I keep all our phones and devices up to date, and Google updates Nest deveices automatically, Hub Max, Hub, Mini, etc. Same with friends that experience the same issue of thier's having split personalities/voices.

Re: Google Assistant's selection of voice settings is unstable.

Muddi — Tue, 08 Aug 2023 19:47:47 GMT

Hi GoBananas,

Understood! It is best if you could provide the specific firmware version so we can confirm. Follow the steps below to know-how:

Open the Google Home app.
Touch and hold your device's tile.
Tap Settings > Device information.
Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Cheers,

Muddi

Re: Google Assistant's selection of voice settings is unstable.

GoBananas — Tue, 08 Aug 2023 20:36:56 GMT

You apparently missed that I have already provided that a few responses back. Let me know if you can't find it.

Re: Google Assistant's selection of voice settings is unstable.

Muddi — Wed, 09 Aug 2023 16:19:17 GMT

Hey GoBananas,

My apologies. I've seen it and have been forwarded to the team. Since all troubleshooting steps have been exhausted, I'll go ahead and escalate this to our higher tier of support. Please fill out this form with all the needed information. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

Cheers,

Muddi

Re: Google Assistant's selection of voice settings is unstable.

GoBananas — Wed, 09 Aug 2023 16:26:57 GMT

Done. I filled out the form. Note: this seems to be a wide spread issue when even I'm hearing about it from others.

Re: Google Assistant's selection of voice settings is unstable.

Muddi — Wed, 09 Aug 2023 20:18:19 GMT

Hello GoBananas,

Thanks — we got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you.

Cheers,

Muddi

Re: Google Assistant's selection of voice settings is unstable.

Princesss — Tue, 29 Aug 2023 17:05:10 GMT

Hi there,

I've seen that you have been assisted via email. I'll consider this post as complete and let's continue working on that channel so we can assist you further. Feel free to start a new topic anytime you need assistance with your Nest devices and the Community would gladly lend a hand.

Best,

Princess

Re: Google Assistant's selection of voice settings is unstable.

GoBananas — Tue, 29 Aug 2023 21:59:30 GMT

Glad to hear. Our Nest collection continues to have split personalities changing voice on us all day long, and two friends are having the same issue, which is very frustrating. Thanks

Re: Google Assistant's selection of voice settings is unstable.

GoBananas — Wed, 30 Aug 2023 03:41:15 GMT

Google Home support just told me that a new firmware version 12.xxxx... just released and it typically takes about a week for most devices to update. They furthure believe this should resolve the known issue of voice instability. Let's hope in a week I can report all is well. I will update then. Thanks

Re: Google Assistant's selection of voice settings is unstable.

Dan_A — Wed, 06 Sep 2023 19:20:11 GMT

Hey there GoBananas,

We’re checking back to see if the voice options are already settled. You can always have a conversation with our higher tier of support since you’re now in contact with them. If you have other questions or concerns, you know where to find us. We’ll be happy to help.

Cheers,

Dan

Re: Google Assistant's selection of voice settings is unstable.

GoBananas — Wed, 06 Sep 2023 20:25:48 GMT

So far no resolution. However the Firmware update seems to still not have happened. I was told that should fix it. Not sure how long to wait for the firmware update. Any ideas? It's been more than a week. Thanks