topic Re: Can't turn on any lights in Speakers and Displays

Can't turn on any lights

Koborg — Fri, 04 Aug 2023 21:59:21 GMT

Suddenly I can't manage any bulbs or groups via Google Assistant. I use Ikea Tradfri, and have tried to reestablish connectivity between the two apps, without any luck.

I can see and manage all bulbs vi Home app, but I can't ask Google to turn on the light in kitchen.

I have no problem asking Google to play music via Spotify, or asking any other questions.

Looks like the issue is on Google server side, or a bug in latest update.

Please help... It is not very smart when it is not smart 🤓

Re: Can't turn on any lights

Dan_A — Tue, 08 Aug 2023 21:10:14 GMT

Hi Koborg,

This is not the experience we want you to have; let us help you. A few questions: which Nest speakers and smart lights are we working with? When did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first:

Unplug the power cord from your router, followed by your Nest speakers, then your smart lights.
Plug them back in after 3 minutes.
Restarting your phone might also help.

If the issue persists, you can revert your Nest device to its original settings by doing a factory reset. Depending on the device that you have, click the link for the steps: Factory reset Google Nest or Home speakers or displays.

Keep us posted.

Best,

Dan

Re: Can't turn on any lights

Juni — Fri, 11 Aug 2023 21:13:08 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni