topic Re: Nest Hub "There was a problem setting up Nest Hub" in Speakers and Displays

Nest Hub "There was a problem setting up Nest Hub"

techyporcupine — Fri, 30 Jun 2023 14:46:16 GMT

The device says "Connected" and I do some setup steps on my phone, and then it gets to a setting up screen, then it says "There was a problem setting up Nest Hub".

I have tried resetting the device multiple times, along with setting it up with different devices, no luck.

I was able to set up a Nest Mini 2nd Gen perfectly fine though.

Re: Nest Hub "There was a problem setting up Nest Hub"

HarshaGogineni — Fri, 30 Jun 2023 16:31:31 GMT

Same issue for me and also for many users all this because of an update 10 days back...the issue is it is connecting to mobile hotspot but not connecting to any wifi... Google pls solve this asap even my replacement devices also same issue remaining devices are working good

Re: Nest Hub "There was a problem setting up Nest Hub"

Dan_A — Thu, 06 Jul 2023 19:32:09 GMT

Hi folks,

@techyporcupine, @HarshaGogineni, this is not the experience we want you to have; let us help you. A few questions: which Nest speakers are we working with? Is it a Nest Hub or Nest Hub (2nd Gen)? Were there any recent changes made? When you did the reset, was it the same steps as what you see in this link?

It would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router, followed by your Nest speakers.
Plug them back in after 3 minutes.
Restarting your phone might also help.

Since your Nest Hub devices are connecting via hotspot, have you tried reaching out to your ISP to see if changes happened? We need to isolate this further by checking your router settings.

For more information about your concern, open this link: My speaker or display is not connecting to Wi-Fi.

Keep us posted.

Best,

Dan

Re: Nest Hub "There was a problem setting up Nest Hub"

techyporcupine — Thu, 06 Jul 2023 21:21:49 GMT

The device is a Nest Hub, not any recent changes other than a factory reset. I have reset multiple times over multiple days in attempt to get it to finish setting up, the steps are the same as in the link provided.

All 3 steps listed have been tried.

My device is not connected via a hotspot, it connects normally to the WiFi. I also do not believe it is a router issue due to the fact that I was able to set up a Nest Mini perfectly fine.

Re: Nest Hub "There was a problem setting up Nest Hub"

Dan_A — Sat, 08 Jul 2023 17:23:56 GMT

Hey techyporcupine,

I hear you! To further isolate and eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one to serve as a router and the other to be used to set up your Google Home or Nest devices). Once done, check if your device will have the same behavior.

Let me know how it goes.

Regards,

Dan

Re: Nest Hub "There was a problem setting up Nest Hub"

techyporcupine — Sun, 09 Jul 2023 19:32:41 GMT

How much data will a Nest Hub use when being set up? I do not have unlimited data.

Re: Nest Hub "There was a problem setting up Nest Hub"

techyporcupine — Mon, 31 Jul 2023 16:28:35 GMT

@Dan_A I was able to set it up using a hotspot. I then tried connecting it to my network afterwards and it still failed.

Re: Nest Hub "There was a problem setting up Nest Hub"

HarshaGogineni — Mon, 31 Jul 2023 17:21:42 GMT

Yeah same issue for everyone Google is not taking this seriously everyone pls make a mail to Google everyday until this get solved

Re: Nest Hub "There was a problem setting up Nest Hub"

Dan_A — Sat, 05 Aug 2023 23:20:39 GMT

Hello everyone,

Apologies for the delay! It would seem that setting it up on another phone’s hotspot worked, which may give us answers as to why it’s not connecting to your Wi-Fi network.

What’s your Internet Service Provider? What’s the name of your modem/router? Does your modem/router have a band steering connection in which both 2.4 GHz and 5 GHz are active?

If you have an active guest network, without the 5 GHz enabled, could you connect your Nest Hub there and tell us how it goes.

Kind regards,

Dan

Re: Nest Hub "There was a problem setting up Nest Hub"

Princesss — Thu, 10 Aug 2023 03:07:56 GMT

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions and I'd be glad to assist you further.

Best,

Princess

Re: Nest Hub "There was a problem setting up Nest Hub"

techyporcupine — Thu, 10 Aug 2023 13:51:36 GMT

ISP: Shentel

Router: Custom

Access Point: Ubiquiti U6 Lite

Band Steering is active, I did not have a 2.4ghz only network, but I created one and tested the device and I got the same problem. I would like to note that the device is connecting to the network, I can tell because the display says "Connected". The issue is, after doing the final setup steps I get a message in the app saying "Configuring your Nest Hub. Hang tight, it shouldn't be more than a few moments" then after waiting, it says "There was a problem setting up Nest Hub"

Re: Nest Hub "There was a problem setting up Nest Hub"

techyporcupine — Thu, 10 Aug 2023 13:53:16 GMT

Sorry about that, I just responded

Re: Nest Hub "There was a problem setting up Nest Hub"

Kimy — Fri, 11 Aug 2023 00:29:21 GMT

Hi there,

Thanks for the update. Kindly check the below settings on your router:

Enable: Universal Plug and Play (UPnP), multicast, and Internet Group Management Protocol (IGMP).
Disable: AP / client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).
If you're having trouble connecting to a 5GHz connection on a router that is running DD-WRT firmware, please change the wireless mode setting to "mixed" and then try setting your Google Nest Hub.
MAC address filtering: If your router has MAC address filtering enabled, you'll need to add the MAC address of your Google Nest Hub device to the list of filtered devices. You can find the MAC address by tapping on the three dots located on the top right of the Google Home app during setup.
Security: Google Home supports WEP, WPA, and WPA2 wireless security protocols. These protocols prevent uninvited guests from connecting to your wireless network, and encrypt your private data as it is being transmitted over the airwaves.
If your router supports Band Steering, also referred to as Smart Steering, try disabling this during setup.

Factory reset your Google Nest Hub once more, and then do the set up. Keep us posted!

Warmly,
Kimy

Re: Nest Hub "There was a problem setting up Nest Hub"

Kimy — Mon, 14 Aug 2023 03:51:29 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Regards,
Kimy

Re: Nest Hub "There was a problem setting up Nest Hub"

techyporcupine — Mon, 14 Aug 2023 13:40:05 GMT

My system is set up like those settings show. Is there any reason why only my Nest Hub is unable to be set up, but I was able to set up a Nest Mini fine?

Re: Nest Hub "There was a problem setting up Nest Hub"

Muddi — Wed, 16 Aug 2023 18:24:51 GMT

Hey techyporcupine,

To confirm, have you tried setting up your Nest Hub on a different network? Also, could you tell us the make and model of your router?

Cheers,

Muddi

Re: Nest Hub "There was a problem setting up Nest Hub"

Asten — Thu, 17 Aug 2023 03:32:41 GMT

I am having the same exact issue, it just happened to my Nest Hub Gen 1 and now is happening to my Nest Hub Gen 2. I contacted support, they said they would call me back the next day after it was elevated, and nothing happened (no call no email response) It's unacceptable that twice now I have lost devices to updates with no available remedy. Case number: 2-3483000034377

Re: Nest Hub "There was a problem setting up Nest Hub"

Juni — Thu, 17 Aug 2023 20:36:05 GMT

Hi Asten,

Thanks for reaching out. We will check the case for you and get back to you once we have news to share.

Thanks,

Juni

Re: Nest Hub "There was a problem setting up Nest Hub"

Asten — Sat, 19 Aug 2023 19:01:42 GMT

As an update for the public Google has still not fixed this or made contact outside of @Juni it's now been 4 days since they said the would get back in touch with me.

Re: Nest Hub "There was a problem setting up Nest Hub"

Muddi — Thu, 31 Aug 2023 19:49:51 GMT

Hey Asten,

We apologize for any delay in our team member's response. Please keep an eye on your inbox, as our team member will be reaching out to you shortly for further details.

Cheers,

Muddi