topic Re: Google Nest Hub Randomly Freezing-Issue reapears with vengeance in Speakers and Displays

Hub photo's freezing, again

jp23 — Mon, 31 Jul 2023 21:19:12 GMT

I reported this issue months ago and saw the many responses of people having the same issue. Finally there was a recommendation from Google to enable the "Preview Program" for the device in the Google Home app, which I did (firmware version 11.20230306.3.135). This worked, for awhile. The frame is now freezing again and no amount of restarting seems to clear this up.

What changed from what appeared to be a fix to it now not working again? Thank you.

Google hub update to .135 back to freezing again

butcher99 — Fri, 28 Jul 2023 02:51:56 GMT

After a month or so to the update to .134 when the freezing was fixed I now find it has gone to .135 and the freezing has returned.

Come on Google. do you have no one testing this?

Re: Google hub update to .135 back to freezing again

GameraFan — Fri, 28 Jul 2023 07:16:37 GMT

Same here. Ridiculous.

The current Production software is now .134 so I’m leaving the Preview program to get .134 back.

Re: Google hub update to .135 back to freezing again

butcher99 — Fri, 28 Jul 2023 16:14:01 GMT

So I guess I have to do a total reset then. I turned off the production software and am still at 1.35

Re: Google hub update to .135 back to freezing again

GameraFan — Fri, 28 Jul 2023 16:20:18 GMT

I don't think you need to do a total reset. When I left the Preview program it said it could take a day to revert to Production. Probably needs to download the production software, should reboot itself and we'd be good. We'll see...

Re: Google hub update to .135 back to freezing again

butcher99 — Sat, 29 Jul 2023 04:01:08 GMT

thanks

Nest Hub Photo Frame Freezing again

Johngilham — Sat, 29 Jul 2023 08:04:43 GMT

After months of Google not being able to fix the problem of the Nest Hub photo frame freezing it s tarted to work ok about three weeks ago after a firmware update. Now it’s started to freeze again. It’s soon going in the bin as it’s not fit for the reason I purchased it. Before anyone from Google asked if I have rebooted, factory reset etc etc I have and am not doing it again.

Re: Nest Hub Photo Frame Freezing again

Jobi — Sat, 29 Jul 2023 09:56:28 GMT

Same here. It looks like they updated the firmware. It went from .134 to .135 and the freeze is back.

Nest Hub Photo Frame Freezing...AGAIN!

danalewis914 — Sun, 30 Jul 2023 12:39:05 GMT

There was a thread on this issue but it will not allow me to comment or reply https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Hub-photo-s-freezing/m-p/409470#M79754

The issue seemed to be fixed in the software ending in .134. Mine started freezing again and I just checked and the software has updated again to .135. It seems the latest update has broken this again.

To recap, my Next Hub photo frame is freezing again. This has been a very frustrating issue and is even more frustrating now that it appeared to be fixed and is broken again!

Re: Nest Hub Photo Frame Freezing...AGAIN!

Slooffmaster — Sun, 30 Jul 2023 07:51:12 GMT

Here I have the same issue AGAIN… This is with a Nest Hub running firmware version 11.20230306.3.135 which apparently breaks the photo frame feature again.

Re: Nest Hub Photo Frame Freezing again

Slooffmaster — Sun, 30 Jul 2023 07:54:11 GMT

Same here with firmware version 11.20230306.3.135. This is getting annoying and makes me consider binning the unit and purchasing an alternative solution that does work reliably…

Re: Google hub update to .135 back to freezing again

Slooffmaster — Sun, 30 Jul 2023 07:57:12 GMT

Same problem here, again… Running firmware version 11.20230306.3.135. This is starting to frustrate me and make me consider binning the device.

Re: Google hub update to .135 back to freezing again

Jobi — Sun, 30 Jul 2023 13:43:01 GMT

Same z's. Leaving preview program. Can someone follow up and let us know if leaving reverts back to .134. Thanks

Re: Nest Hub Photo Frame Freezing...AGAIN!

MplsCustomer — Sun, 30 Jul 2023 13:47:35 GMT

@danalewis914and @Slooffmaster

We haven't encountered this, but have you tried a simple reboot, either by unplugging your Nest Hub Max or Nest Hub for a minute or by rebooting from within the Google Home app?

Re: Google hub update to .135 back to freezing again

Slooffmaster — Sun, 30 Jul 2023 13:50:17 GMT

Left the preview program but still at 135. Not sure what to expect…

Re: Google hub update to .135 back to freezing again

GameraFan — Sun, 30 Jul 2023 15:20:09 GMT

Seems as though my comment about reverting back to production firmware in a day was wishful thinking.

Still on Preview software after a few days on both of our devices and according to https://www.makeuseof.com/join-google-home-preview-program/ it could take up to a few weeks to get back to production.

"Once you leave the preview channel, your Chromecast, Nest, or Google Home speaker won't immediately revert to the production firmware. The production firmware will be pushed to your device within a week or two after exiting the preview channel."

Re: Google hub update to .135 back to freezing again

butcher99 — Mon, 31 Jul 2023 02:50:17 GMT

I did a total reset and it still has not reverted back. Freezing almost constant now.

Re: Google hub update to .135 back to freezing again

butcher99 — Mon, 31 Jul 2023 02:51:02 GMT

Expect nothing to change. Constant freezing. and no response.

Photos freezing again on nest hub max after ver 135 firmware install

PAA — Mon, 31 Jul 2023 03:04:39 GMT

After finally getting the photo frame freezing issue fixed with firmware version 134, it seems the next firmware version has re-broken the photo frame freezing issue.

Re: Google hub update to .135 back to freezing again

Slooffmaster — Mon, 31 Jul 2023 06:55:15 GMT

Was hoping the device would revert to non-preview firmware… but no.