topic Re: re-opening case: Google home hub keeps switching to light mode in Speakers and Displays

Automatic Light/Dark Theme Switching Issue on Nest Hub 2nd Gen

mihau — Tue, 27 Jun 2023 08:33:46 GMT

Hi,

I've encountered an issue with my Nest Hub 2nd Gen related to the automatic switching between light and dark themes. Despite having the theme setting set to "Auto", the theme doesn't change automatically or changes at the wrong times. This issue seemed to occur after the most recent update. Previously, this function was working properly.

I have attempted to restore factory settings by holding down the volume up and down buttons, but this hasn't resolved the issue.

Re: Automatic Light/Dark Theme Switching Issue on Nest Hub 2nd Gen

bigbad614 — Sat, 01 Jul 2023 03:01:36 GMT

Same issue here. I am now waking in the needle of the night to my display being bright, instead of dim.

Re: Automatic Light/Dark Theme Switching Issue on Nest Hub 2nd Gen

ACABoom — Mon, 03 Jul 2023 08:45:48 GMT

Same issue here too! I have set my display settings to do Auto Theme but that is not working at all and most of the time, the display is Light when it should be Dark at night.

Not only that, but the Ambient EQ settings also do not work anymore. I have set auto brightness on and most nights when the brightness should be low, it is VERY bright indeed!

Could Google please fix these issues?

And before recommending me to check things, I have reset the device, turned off and on again, the screen and sensors are clean, there are no obstructions, the wifi is very good.

Thanks

Re: Automatic Light/Dark Theme Switching Issue on Nest Hub 2nd Gen

JillG — Mon, 03 Jul 2023 17:44:31 GMT

Hi everyone,

Thanks for reporting this and I am also experience an issue with my display staying bright when it should go into ambient dark mode. Unplugging helps for a while but the next night same issue. My usual command to fix of "Okay Google, Ambient" is also not working.

Please send in Google Home app feedback and I will also let our support team know.

Jill

Re: Automatic Light/Dark Theme Switching Issue on Nest Hub 2nd Gen

Dan_A — Thu, 06 Jul 2023 17:18:18 GMT

Hi folks,

@mihau, @bigbad614, @ACABoom, this is not the experience we want you to have; let me help you. A few questions: is this happening when your device is in low-light mode? What country are you located in? How often does the switch happen? Did this start happening after an update? If so, could you give us the new firmware version of your Nest Hub (2nd Gen)? See the steps below:

Open the Google Home app .
Touch and hold your device's tile.
Tap Settings Device information.
Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

It would help a lot if you can check the scheduled Night Mode. Here’s how:

Tap Downtime begins choose the time Ok.
Tap Downtime ends choose the time Ok.
Tap the day(s) of the week Night mode will be on. If the circle is blue, Night mode is on for that day.

You can also check the settings about “Dark Theme”. See this link.

Thanks for helping, JillG!

Best,

Dan

Re: Automatic Light/Dark Theme Switching Issue on Nest Hub 2nd Gen

RachelFreeman — Sun, 09 Jul 2023 13:11:30 GMT

I’m having the same issue with my ambient light settings since the update - it’s very frustrating to have my bedroom lit up all night.
also my alarm snooze settings keep resetting from 5 minutes to 10 minutes which makes mornings feel too rushed.
Here is my device info-
System firmware version: 11.20230306.3.112014 Cast firmware: 1.69.362882 

I have turned on my reporting and sent a feedback form to google.

thanks!

Re: Automatic Light/Dark Theme Switching Issue on Nest Hub 2nd Gen

JillG — Mon, 10 Jul 2023 19:08:37 GMT

Hi all, I'm still having this issue and will keep looking out for any workarounds and updates from our support team.

I had to stop using my Hub as the bright light made it unusable for a bedside device. There is definitely a glitch with ambient lighting. Things I tried, reboot: worked as expected until after invoking an Assistant request. Then bright light would stay on. Asking for "ambient" as in the past returned a definition of the word "ambient" rather than dimming the clock face.

Total FDR with large update. Didn't help. Checked and rechecked all display options.

Swapped Hub for another Hub. That one had the same behavior.

So. I've unplugged both and am using my phone as a night stand device until it's resolved.

Both Nest Hub and Hub Max lighting up in the eary morning

Patoman — Thu, 13 Jul 2023 14:35:53 GMT

Both my hub max and nest hub 2nd gen light up in the early morning very dimmed, sometime between 12am and 3am and staying on until I command them and they turn the screens back off. The displays are set to turn off in dimmed light. I purchased the nest hub 2nd gen in Dec. 2022, used it in my kitchen and never had a problem with lighting up in the early morning. I purchased the hub max 2 weeks ago. I replaced the nest hub 2nd gen in the kitchen with the max and moved the nest hub to my bedroom. The problem started after I got the hub max. I have tried everything soft reset, factory reset on both, turned off gestures, turned off ultra sound sensing, and tried so many different display settings. Nothing has worked so far. Is this a hardware or software problem? I'm about to return the Hub max, which is a shame because i really like it.

I have attached a picture of what the hub max looks like Hub Max dimly litdimly lit in the morning.

Re: Both Nest Hub and Hub Max lighting up in the eary morning

JillG — Thu, 13 Jul 2023 15:30:57 GMT

Hi @Patoman

I have experienced the same and we have another thread with user's having this glitch and escalated here: Automatic Light/Dark Theme Switching Issue on Nest... - Google Nest Community

Re: Both Nest Hub and Hub Max lighting up in the eary morning

Patoman — Thu, 13 Jul 2023 16:03:02 GMT

Hi JillG

I don't have a problem with the theme switching on their own. I have them both set to dark, but now that I think about it there has been a few times they switched to light on their own. My main problem is them turning on in the early morning and staying on albeit very dim. Doesn't really disturb my sleep, just rather annoying. From the looks of that thread customers are having worse problems then me. I'm thinking this is a software problem as you swapped out yours and you're still having issues.

Re: Both Nest Hub and Hub Max lighting up in the eary morning

JillG — Thu, 13 Jul 2023 16:55:25 GMT

Just sounds related but I could be wrong but I do think it is a software side issue. Either way there is definitely a glitch surrounding the Hub's displays.

You've already done the troubleshooting I would have suggested. Please send feedback if you can! You can do this via the Google Home app or by telling your device to share feedback.

Appreciate it!

re-opening case: Google home hub keeps switching to light mode

Menz — Mon, 17 Jul 2023 11:07:26 GMT

my last post was locked cause i didn't respond in time so i am reopening it because the last suggestion was to reset the device. I reset the device and the first thing i did was set the theme to Dark and woke up this morning and it was back in light mode. so the reset did not help

original post that was locked:
I have changed my Google home hub to dark mode several times and it keeps switching back on its own to light mode
Google home hub keeps switching to light mode - Google Nest Community

Re: Both Nest Hub and Hub Max lighting up in the eary morning

Muddi — Mon, 17 Jul 2023 19:26:21 GMT

Hi there,

I hope we were able to answer your question with the info provided by @JillG. If you have additional questions, feel free to respond to this thread and we'd be happy to further assist you.

Cheers,

Muddi

Re: re-opening case: Google home hub keeps switching to light mode

Menz — Wed, 19 Jul 2023 10:32:09 GMT

Switched back to dark mode after posting above message. Woke up this morning and again it's back in light mode. This is getting annoying as I shouldn't have to keep changing a setting and a factory reset was a waste as well

Re: Both Nest Hub and Hub Max lighting up in the eary morning

Patoman — Thu, 20 Jul 2023 00:24:28 GMT

No I'm still having the same issue. Only now my hub max has changed from dark theme to light theme on its own the other night, seems now I'm having that issue in that other thread JillG linked me too.

Re: re-opening case: Google home hub keeps switching to light mode

Menz — Fri, 21 Jul 2023 14:47:14 GMT

And yet again I wake up this morning and it's back to light mode. It held for 2 days and now I had to set it again today. This is getting annoying

Re: Both Nest Hub and Hub Max lighting up in the eary morning

Patoman — Fri, 21 Jul 2023 15:06:55 GMT

Quick update. I returned the max hub and exchanged it for a new one yesterday. So far the problem seems gone, the screens on both hubs were off when I woke up this morning. They didn't turn on until I turned on my lights or commanded them. Funny thing is my new max did not update to new firmware upon set up, its still has old firmware. I suspect that once it does update, my problems will return.

Re: Both Nest Hub and Hub Max lighting up in the eary morning

Alex_S — Sat, 22 Jul 2023 18:54:56 GMT

Hi Patoman,

Thanks for keeping us posted. Let's monitor your Google Nest Hub Max device's behavior. We'll keep this thread open for 3 more days so you can update us.

Best,
Alex

Re: re-opening case: Google home hub keeps switching to light mode

Muddi — Mon, 24 Jul 2023 14:38:49 GMT

Hello Menz,

My apologies for the delays. I know how challenging it is when your Google Nest Hub is not working the way it should. Also, we apologize if your previous thread was closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Moving forward, please try turning off the ambient EQ on your device and let's see if your device will have the same behavior. Follow the steps below to know how:

From the bottom of the display, swipe up.
At the lower left hand corner, find the light icon.
Check if there's an A in the light icon. If yes, tap the light icon to turn Ambient EQ Off.

Let me know how it goes.

Cheers,

Muddi

Re: re-opening case: Google home hub keeps switching to light mode

Menz — Mon, 24 Jul 2023 10:38:33 GMT

well woke up this morning to it in light mode yet again. Held the setting 2 days which is about how long the setting held the last time.

I have set it to dark mode again and turned off the Ambient EQ (which by the way DID have an 'A" in it and your directions did not say what to do if there was an "A" in it