topic Re: Power cable in Speakers and Displays

Power cable

NaomiPrinsloo — Fri, 15 Oct 2021 07:07:19 GMT

Hallo, my Power cable for the google hub is not working. Where in the U can i get a replacement unit

Re: Power cable

frances — Mon, 25 Oct 2021 22:33:40 GMT

Hello NaomiPrinsloo,

Thanks for reaching out! Oh no! I am sorry to hear that your Google Nest Hub power cable is not working.

Unfortunately, we do not sell replacement cables for the Google Nest/Home devices.

Please let me know if you have any other questions or concerns. Thank you!

Re: Power cable

JPAC — Wed, 27 Oct 2021 10:46:15 GMT

I have the same problem. Looking online for a replacement and there are just too many to choose from. Will any power cable with a USB-C connection work, or do we need to get the exact 5v / 3a cable?

Re: Power cable

frances — Thu, 11 Nov 2021 23:05:16 GMT

Hi JPAC and NaomiPrinsloo,

I have some quick questions for the both of you.

Is your power cable no longer working? Could you please provide me some details of what is happening?
Is your device under warranty? When did you purchase your device?

Thank you for your patience, I look forward to your response.

Re: Power cable

frances — Mon, 15 Nov 2021 18:07:23 GMT

Hi there,

It's been a few days since we have heard from you. Just checking to see if you were able to see my response above. I look forward to your reply back, we're here to help!

Re: Power cable

JPAC — Mon, 15 Nov 2021 20:30:06 GMT

Hi. It wasn't a fault on the cable, just my dog chewed through it and so I wanted to purchase a replacement one from Google but I couldn't find an original online. I have now bought a non-Google brand cable which seems to be working fine.

Re: Power cable

frances — Mon, 15 Nov 2021 22:34:04 GMT

Hi JPAC,

Thanks for your reply back! I am glad to hear that you were able to find a replacement cable.

Unfortunately, we do not sell replacement cables. For future reference, the Google Nest Hub uses a 15 Watt adapter that supports 100- 240 Volts (AC) input.

As the issue is now resolved, I will go ahead and lock this thread. As always, if you have any new questions or concerns, please feel free to make a new thread again. Have a great day.