topic Re: Hub start-up problem in Speakers and Displays

Hub start-up problem

Charliebody — Fri, 25 Aug 2023 10:39:57 GMT

Am trying to set up my new Nest Hub. Have downloaded Google Home app and clicked Get started.

Next screen says 'choose account' but only offers me an old one which I do not want to use. Can't find how to use my main gmail account. Any suggestions please?

Re: Hub start-up problem

JillG — Fri, 25 Aug 2023 16:38:25 GMT

Hi @Charliebody

You'll need to use a Google account and should be the same one you used for the Google Home app.

Uninstall the Google Home app. Reinstall it and be sure to sign in with the Google account you want to use. Be sure your phone's Bluetooth is set on.

See if this guided set up helps: Google Home Device Setup

Re: Hub start-up problem

Charliebody — Fri, 25 Aug 2023 17:14:02 GMT

Thank you for offering to help. I followed all your advice and then found that my other gmail accounts are listed further down the little screen.... Should be ok now. Many thanks. Sorry to be such a clot.

Re: Hub start-up problem

JillG — Fri, 25 Aug 2023 17:32:16 GMT

Great news! Enjoy!