topic Re: Google Nest Hub "stuck" in Broadcast mode after broadcast. in Speakers and Displays

Google Nest Hub "stuck" in Broadcast mode after broadcast.

StevieMG — Fri, 11 Aug 2023 19:37:35 GMT

Hey Google Home users - we have five Google Nest Hub (7" screen) devices and a couple of Nest Minis in our house. We use the Broadcast command quite a bit to summon our children from the basement/their room for meals or to begin homework, leave on trip, etc. Yes...we could always yell but what's the fun in that? 🙂

Anyway - recently my wife/I both notice that all of the Google Nest Hubs seem to get "stuck" in broadcast mode indefinitely unless one of us swipes the screen or says "Go Home" command. Broadcast works...we just are surprised it stays in that mode - is this something new or a glitch?

NOTED that there is another thread discussing this around Google Home Minis and I suspect it's the exact same issue:

Googe Mini Flashing Lights Issue

Re: Google Nest Hub "stuck" in Broadcast mode after broadcast.

Juni — Wed, 16 Aug 2023 18:43:06 GMT

Hi StevieMG,

Thanks for reaching out. I know how it feels when something isn’t working as it should. Were there any recent changes before it started? What steps have you taken so far? Try to reboot your Wi-Fi router and once the network is back

Regards,

Juni

Re: Google Nest Hub "stuck" in Broadcast mode after broadcast.

geez123 — Thu, 17 Aug 2023 03:32:11 GMT

Having the same exact issue with broadcast. I'm also having the issue with the minis that you linked. I think the issue is related

Re: Google Nest Hub "stuck" in Broadcast mode after broadcast.

HomeUser99 — Thu, 17 Aug 2023 15:18:40 GMT

Same problem. Just recently is has gotten worse. Now after broadcast the lights blink, but all the devices in the home become unresponsive to commands until they are manually rebooted.

Re: Google Nest Hub "stuck" in Broadcast mode after broadcast.

kmullowney — Thu, 17 Aug 2023 20:08:13 GMT

Same problem. No known changes to our home network, but hub continues to get "stuck" on the broadcast screen. We've tried both rebooting and factory reset of the devices and nothing as resolved the issue.

Re: Google Nest Hub "stuck" in Broadcast mode after broadcast.

MB8 — Fri, 18 Aug 2023 07:10:40 GMT

Same here. We have to unplug to reboot them if we broadcast. Very annoying

Re: Google Nest Hub "stuck" in Broadcast mode after broadcast.

Princesss — Tue, 22 Aug 2023 02:17:49 GMT

Hello everyone,

I appreciate everyone's effort in trying some steps. If reset has been done, could you please provide the cast firmware version of your Google Nest speakers?

To check which firmware version you're on, follow these steps:

Open the Google Home app .
Touch and hold your device's tile.
Tap Settings Device information.
Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Check the version on your Nest display

Swipe up from the bottom of the display screen.
Tap Settings About device. You should find your "Cast firmware version."
- For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

Looking forward to your responses.

Best,

Princess

Re: Google Nest Hub "stuck" in Broadcast mode after broadcast.

kmullowney — Tue, 22 Aug 2023 15:09:31 GMT

Google Speaker System Cast Firmware: 1.56.356012

Google Hub System Cast Firmware: 1.69.362882

Re: Google Nest Hub "stuck" in Broadcast mode after broadcast.

geez123 — Tue, 22 Aug 2023 15:34:25 GMT

Chromecast: 1.69.362882

Fuchsia: 11.20230306.3.135

Re: Google Nest Hub "stuck" in Broadcast mode after broadcast.

Muddi — Tue, 22 Aug 2023 15:38:04 GMT

Hello folks,

Thanks for providing the information. One more thing, to help us get a better picture of what's happening, do you mind sharing a video?

Cheers,

Muddi

Re: Google Nest Hub "stuck" in Broadcast mode after broadcast.

kmullowney — Thu, 24 Aug 2023 20:14:55 GMT

https://photos.app.goo.gl/S29G7JpGBMBMDWRYA

It stays "stuck" in the broadcast mode until someone tells it to 'go home'

Re: Google Nest Hub "stuck" in Broadcast mode after broadcast.

Muddi — Sun, 27 Aug 2023 21:19:00 GMT

Hi there,

Thanks for sharing the video. I'll forward this to our senior specialists and get back to you with an update.

Cheers,
Muddi

Re: Google Nest Hub "stuck" in Broadcast mode after broadcast.

Muddi — Sun, 03 Sep 2023 19:55:54 GMT

Hey everyone,

I just wanted to check if anyone is still having the same issues when broadcasting on Nest Hub. We recently released an update that may have fixed this issue. If for some reason you’re still experiencing problems, please update this thread and let us know.

Cheers,

Muddi

Re: Google Nest Hub "stuck" in Broadcast mode after broadcast.

geez123 — Sun, 03 Sep 2023 20:05:49 GMT

I realized a couple of days ago it seems to be working correctly now. I'll keep an eye on it just in case.

Re: Google Nest Hub "stuck" in Broadcast mode after broadcast.

Muddi — Mon, 04 Sep 2023 15:47:06 GMT

Hey geez123,

Fantastic! I'm glad that the issue is now resolved. We'll continue to monitor this thread and wait for others to confirm that they don't have the issue anymore on their devices.

Cheers,

Muddi

Re: Google Nest Hub "stuck" in Broadcast mode after broadcast.

HomeUser99 — Mon, 04 Sep 2023 16:10:00 GMT

I noticed the light blinking isn't happening anymore after a broadcast

Re: Google Nest Hub "stuck" in Broadcast mode after broadcast.

Alex_S — Tue, 05 Sep 2023 17:45:48 GMT

Hello HomeUser99,

We appreciate your update! Continue to monitor your Google Home devices’ behavior and let us know in case you notice any changes again.

Warmly,
Alex

Re: Google Nest Hub "stuck" in Broadcast mode after broadcast.

StevieMG — Tue, 05 Sep 2023 21:39:32 GMT

Confirming that all of our Nest Hubs seem to now be working correctly after a Broadcast - awesome! It took a while to get this update but definitely appears to have fixed what "bugged" our devices. Family is happy, now!

Re: Google Nest Hub "stuck" in Broadcast mode after broadcast.

Dan_A — Wed, 06 Sep 2023 00:56:56 GMT

Hi StevieMG,

Terrific! Glad to hear that this has been sorted out and thanks for sharing it in the Community. Let us know if you have other questions and concerns. We're here to help.

Cheers,

Dan