topic Re: Nest hub unable to connect in Speakers and Displays

Nest hub unable to connect

Rleiser — Wed, 27 Oct 2021 17:28:39 GMT

Re: Nest hub unable to connect

ailishmay — Wed, 27 Oct 2021 19:34:59 GMT

Will your nest not connect to wi fi? Because mine won’t either

Re: Nest hub unable to connect

frances — Thu, 11 Nov 2021 23:46:47 GMT

Hello Rleiser and ailishmay,

Thank you for reaching out. I would be more than happy to help get your device running and connected. First, I have some questions to get a better understanding of this situation.

First, is this issue still occurring?
Which Google Nest Hub do you have? 1st or 2nd generation?
Is this a new issue? Was your device connected to WiFi before?
What type of WiFi do you have? A one-step private connection or a public WiFi that takes you to a landing/login page first?
What is your WiFi setup? (single router or multiple access points - how many?)
What is the location of the affected device in relation to the WiFi Access Points/Routers?
Did your change WiFi setup recently?
- If so, was it was working fine before? What did you swap your WiFi to?
Could you try to connect your device to a hotspot? Does the issue still occur?
What troubleshooting steps have you tried so far?

Thank you for your patience, I look forward to your response.

Re: Nest hub unable to connect

frances — Mon, 15 Nov 2021 18:00:08 GMT

Hi there,

It's been a few days since we have heard from the both of you. Just checking to see if you were able to see my response above. I look forward to your reply back, we're here to help!

Re: Nest hub unable to connect

frances — Tue, 16 Nov 2021 18:13:38 GMT

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.