topic Re: Everytime I say 12 my google hears 1 - 2 in Speakers and Displays

Everytime I say 12 my google hears 1 - 2

tereev — Tue, 29 Aug 2023 11:38:01 GMT

I want to set a 12 minute timer but when I say the word twelve google does 1 - 2 and will only do a 2 minute timer. I have to spell the word twelve for google to understand. When I ask for the timer it comes up as twelve while I am talking but then changes to 1 - 2 when it sets the timer.??

Re: Everytime I say 12 my google hears 1 - 2

Alex_S — Fri, 01 Sep 2023 17:50:46 GMT

Hi tereev,

That’s odd. When did you first notice it? Have you already taken any troubleshooting steps? If not, try to unplug its power cord for 2 minutes > Plug it back in, and test again. If the issue persists, check if other members in your home get the same behavior if they use Google Nest Hub Max to set a 12-minute timer.

Regards,
Alex

Re: Everytime I say 12 my google hears 1 - 2

credmond — Tue, 05 Sep 2023 13:44:49 GMT

This is also happening to me and has been for a couple of months.

Re: Everytime I say 12 my google hears 1 - 2

Alex_S — Tue, 05 Sep 2023 15:59:21 GMT

Hello credmond,

Thanks for posting. Have you already tried to factory reset your Google Home device and then set it up?

Kind regards,
Alex

Re: Everytime I say 12 my google hears 1 - 2

credmond — Tue, 05 Sep 2023 16:34:08 GMT

Just did a full reset. Problem still persists. Exact same as described by OP.

Re: Everytime I say 12 my google hears 1 - 2

Alex_S — Wed, 06 Sep 2023 18:25:52 GMT

Hi there,

That’s strange. Can you share with us a video showing this behavior? Also, kindly get its Cast firmware and Fuchsia/software version. Swipe up from the bottom of the screen > Settings > Device information.

Best,
Alex

Re: Everytime I say 12 my google hears 1 - 2

credmond — Wed, 06 Sep 2023 18:54:51 GMT

Sure, https://youtu.be/K4H-ROV7Ty8?si=Lc8HrutSLsNv92H8

Re: Everytime I say 12 my google hears 1 - 2

83ldn — Wed, 06 Sep 2023 20:58:36 GMT

Noticed this too today

Re: Everytime I say 12 my google hears 1 - 2

Alex_S — Thu, 07 Sep 2023 16:36:59 GMT

Hey there,

credmond, thanks for the video. What is the language and region set on your Google Nest Hub 2nd gen? Try to set English US as the primary language > Force close the Google Home app > Reboot the Google Nest Hub 2nd gen device > Give it another command. I’ll look forward to your response.

83ldn, have you had the chance to try the suggestions above? Can you also provide the Cast firmware and Fuchsia/software version of your Google Home/Nest device?

Warmly,
Alex

Re: Everytime I say 12 my google hears 1 - 2

credmond — Sat, 09 Sep 2023 13:49:01 GMT

It was English (Ireland), I changed it to English (United States), and the same problem occurs (and her accent changed, so I know it was applied). You can clearly see it hears "12" but adjusts it to "1 - 2".

I didn't see anywhere to change a "region" beyond the language settings.

Note, this problem does not happen on my phone (same "Assistant").

Re: Everytime I say 12 my google hears 1 - 2

Alex_S — Sat, 09 Sep 2023 18:09:48 GMT

Hi credmond,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.

Thanks,
Alex

Re: Everytime I say 12 my google hears 1 - 2

Alex_S — Tue, 12 Sep 2023 15:35:59 GMT

Hey credmond,

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Sincerely,
Alex

Re: Everytime I say 12 my google hears 1 - 2

Alex_S — Tue, 19 Sep 2023 15:51:23 GMT

Hi everyone,

credmond, we got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

83ldn, were you able to fix your Google Home device?

Best regards,
Alex

Re: Everytime I say 12 my google hears 1 - 2

83ldn — Tue, 19 Sep 2023 16:22:10 GMT

No, still not working. I’ve just started to ask for an eleven minute and 59 second timer if I need a 12 minute countdown. Was working fine until a few weeks ago.

Re: Everytime I say 12 my google hears 1 - 2

Alex_S — Tue, 19 Sep 2023 19:07:12 GMT

Hello there,

Have you had the chance to try the troubleshooting steps above? I marked it as a recommended answer for the meantime. Let me know if it will fix this issue.

Kind regards,
Alex

Re: Everytime I say 12 my google hears 1 - 2

credmond — Tue, 19 Sep 2023 19:32:41 GMT

Where is there a recommended answer when it does not solve the problem or change the outcome at all?

Re: Everytime I say 12 my google hears 1 - 2

Alex_S — Wed, 20 Sep 2023 11:01:54 GMT

Hi credmond,

Apologies for the confusion. I just marked the response as the "Recommended answer" for the meantime so that 83ldn can easily find the steps and give it a try. A senior specialist from our team will contact you to further check on your case.

Kind regards,
Alex

Re: Everytime I say 12 my google hears 1 - 2

SJ7680 — Sun, 01 Oct 2023 14:33:28 GMT

Hi @Alex_S also having the same issue. Tried the above steps but it is not changing anything.

Re: Everytime I say 12 my google hears 1 - 2

Mikeyp17982 — Sun, 01 Oct 2023 15:44:26 GMT

I've also noticed this problem occurring over the last couple of weeks, system is really struggling to work out some numbers, hearing 14 as 40, and picking up 12 as 1-2. This has historically never been an issue, but there was an update to the unit not long ago

Re: Everytime I say 12 my google hears 1 - 2

drate_j — Mon, 02 Oct 2023 08:13:48 GMT

Also started happening for me a few weeks ago. Tried all the above troubleshooting steps but no joy