topic Re: How do we turn off 'photo memories' on nest hub? in Speakers and Displays

How do we turn off 'photo memories' on nest hub?

AndyUK831 — Sun, 19 Mar 2023 22:53:31 GMT

How do we turn off 'show my photo memories' on a nest hub please?

At present I have a photo album selected to cycle as the wallpaper on the screen, but photo memories have recently started showing up, seemigly drawn from all photos not just that selected album.

Someone asked this previously and the answer was that we can't turn it off. That's not at all satisfactory though, as our privacy is based entirely on being able to control which images or personal information appear where. To have all albums appearng as part of photo memories on a screen where only selected albums are meant to show on there is a massive gap in our ability to control what appears where. Please address this immediately.

Re: How do we turn off 'photo memories' on nest hub?

Dan_A — Sun, 26 Mar 2023 03:55:10 GMT

Hi AndyUK831,

Thanks for posting.

I’m sorry that you're having this kind of inconvenience but, just to make sure that we’re on the same page, the photo memories that’s showing up on your Nest hub are the ones from a week, a month or a year ago? Are these photos saved to Google Photos or other photo platforms?

Could you send us a picture of the Nest display that shows the photo memories? Below are the steps on how to upload a photo or video:

Hit reply or Start a new post.
Click Insert Image.
Choose an image source location.
Follow the on-screen instructions
Also, you can tap the "Drag and Drop" option. Maximum attachment is 5 MB.

Looking forward to your response.

Best,

Dan

Re: How do we turn off 'photo memories' on nest hub?

Muddi — Wed, 29 Mar 2023 12:10:31 GMT

Hi there,

How's it going with your Google Nest Hub? Let us know if you still need help and the Community will be happy to lend a hand.

Cheers,

Muddi

Re: How do we turn off 'photo memories' on nest hub?

Princesss — Thu, 30 Mar 2023 17:02:11 GMT

Hi AndyUK831,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.

Best,

Princess

Re: How do we turn off 'photo memories' on nest hub?

AndyUK831 — Thu, 30 Mar 2023 17:09:45 GMT

Hi there. Havnt had chance to upload the pictures but yes very much do want help. We need to be able to turn off photo memories on nest screens. Anything else isn't allowing us to control our privacy.

Re: How do we turn off 'photo memories' on nest hub?

Princesss — Thu, 30 Mar 2023 17:30:22 GMT

Hi AndyUK831,

I understand. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: How do we turn off 'photo memories' on nest hub?

AndyUK831 — Fri, 31 Mar 2023 14:06:59 GMT

Hello Dan.

picture below.

The photo memories seem to be drawn from all albums, and all years. There appears to be no way to stop them being visible to everyone. Which is a complete invasion of privacy, and not at all acceptable. I've set up my nest hub to only show photos from a specific album, but this new addition automatically draws photos from ALL my albums on google photos, from all years. I'm a huge fan of google normally, but this is based entirely on being able to trust that I'm still in control of how my personal information is used. Particularly things like photos.

This is directly contrary to what i want. Seriously - please address it now so we can once again control how our photos are used.

Please escalete this to whoever in the product team needs to see this. thanks

Re: How do we turn off 'photo memories' on nest hub?

Princesss — Fri, 31 Mar 2023 18:42:31 GMT

Hi AndyUK831,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.

Best,

Princess

Re: How do we turn off 'photo memories' on nest hub?

madu187 — Fri, 07 Apr 2023 09:19:08 GMT

The fact that Google can't just tell us how to disable memories on one of their devices says a lot.

I have the same issue, my phone memories are displaying on a nest hub device and I can't get an answer anywhere except to log a ticket so they can look at the issue. It's not an issue, it's literally a feature of your devices.

Re: How do we turn off 'photo memories' on nest hub?

Obicam — Fri, 07 Apr 2023 19:03:33 GMT

Exact same situation here. I don't want the situation where random memories/photos can be easily accessed by kids and then left on display.

Re: How do we turn off 'photo memories' on nest hub?

Obicam — Fri, 07 Apr 2023 19:05:23 GMT

Pressing and holding let's me 'dismiss' but for how long?

Re: How do we turn off 'photo memories' on nest hub?

AndyUK831 — Mon, 10 Apr 2023 08:46:01 GMT

Yea that only makes it go temporarily. I tested it and the thing came back immediately. No not dismissed at all.

Re: How do we turn off 'photo memories' on nest hub?

AndyUK831 — Mon, 10 Apr 2023 08:48:56 GMT

It's such a software testing fail. I've had replies saying how to turn off memories within Google photos. But that's not the issue. I like it ok Google photos. I don't want them all on a screen in my house though. Other things are easily controlled within the nest hub settings. Total fail that this can't be disabled, or restricted to specific albums (as the screensaver can).

Re: How do we turn off 'photo memories' on nest hub?

Jenn9 — Sun, 16 Apr 2023 23:35:33 GMT

Following waiting for a solution…. I agree this is ridiculous and needs to be addressed immediately! I don’t have time to go through more than 100,000 photos to make sure something doesnt pop up.

Re: How do we turn off 'photo memories' on nest hub?

Jenn9 — Sun, 16 Apr 2023 23:36:11 GMT

We still need help!

Re: How do we turn off 'photo memories' on nest hub?

AndyUK831 — Mon, 17 Apr 2023 08:53:17 GMT

Couldn't agree more. If we could disable it, or choose particular albums only, that would be great. But this is just not at all acceptable. Genuinely can't believe nobody spotted this before rolling it out. Needs sorting immediately doesn't it.

Re: How do we turn off 'photo memories' on nest hub?

Danzic — Mon, 01 May 2023 01:22:30 GMT

same issue here, tried to disable, but can't. Big failure from google.

Re: How do we turn off 'photo memories' on nest hub?

AndyUK831 — Tue, 02 May 2023 10:59:16 GMT

This still hasn't been fixed. I've had contact from customer service people but it's not fixed yet as you can all see on your own devices. Please fix this Google. Devices are showing pictures without us having control or providing consent. We've described the problem clearly, shown pictures too. Please just give us back control of what appears where, otherwise Google photos credibility and trusted reputation will surely be at risk at a much much larger scale than this particular problem.

Re: How do we turn off 'photo memories' on nest hub?

AndyUK831 — Wed, 03 May 2023 06:21:31 GMT

See this thread...it's not fixed. This feature is breaching people's privacy.

Re: How do we turn off 'photo memories' on nest hub?

Blue_Eyed_Genie — Fri, 12 May 2023 23:19:14 GMT

I have the exact same issue. My child can see my memories from over 12 years ago! Photos that I will say are inappropriate for a child. Please 🙏 give us the option to turn it off the nests. We have a nest in every room. It is a violation of my privacy. Even if I just have guests rounds, there are certain memories I do not want to share with others!