topic Re: Family bell responds "I don't know, but I found these results on search" in Speakers and Displays

Family bell responds "I don't know, but I found these results on search"

rownie23 — Fri, 15 Sep 2023 19:19:27 GMT

I have the bedtime family bell set to run on my Nest hub. When my daughters tap the item on the display to check off one of their tasks, the Assistant responds "I don't know, but I found these results on search" before opening a Google search website, with no search query. This is quite frustrating.

I have the bell set to chime on this device, plus two Nest mini speakers. Both speakers announce "Quitting, starting on another device", before the bell even fully starts. I am presuming that the other device is the display.

Any pointers or advice would be much appreciated!

Re: Family bell responds "I don't know, but I found these results on search"

jeszy — Tue, 19 Sep 2023 06:01:33 GMT

I've been having the same issue for a (long) while now as well....

Re: Family bell responds "I don't know, but I found these results on search"

rownie23 — Tue, 19 Sep 2023 07:25:01 GMT

Which issue? The "I don't know"/web search or "quitting, starting on another device"?

Re: Family bell responds "I don't know, but I found these results on search"

rownie23 — Tue, 19 Sep 2023 07:26:27 GMT

Last night the kids ran through the routine and the web search actually populated. Here's what it is looking for:

Re: Family bell responds "I don't know, but I found these results on search"

jeszy — Tue, 19 Sep 2023 10:32:34 GMT

This part: "... tap the item on the display to check off one of their tasks, the Assistant responds "I don't know, but I found these results on search" before opening a Google search website, ..."

Re: Family bell responds "I don't know, but I found these results on search"

Juni — Wed, 20 Sep 2023 20:41:55 GMT

Hi folks,

Thanks for reaching out. A few questions: when did it begin? Were there any recent changes made? Also, what steps did you take? Let’s try to refresh your devices and observe if it makes a difference. First, reboot your Wi-Fi router, and once the network is back up, do the same thing to your Google Nest Hub Max.

Regards,

Juni

Re: Family bell responds "I don't know, but I found these results on search"

jeszy — Mon, 25 Sep 2023 03:55:22 GMT

Hi Juni,

I think it happened a few weeks after having it setup. Family Bell is just rigged of issues - the mentioned, and Google Nest simply also stopped responding to when we tap on any of the steps when it's done. We've already rebooted and done the steps suggested before and it did not work =/

Re: Family bell responds "I don't know, but I found these results on search"

rownie23 — Mon, 25 Sep 2023 20:32:25 GMT

Hello, it started as soon as I enabled the bell, so around a couple of weeks ago when school started again. I've rebooted the device but it didn't help.

Re: Family bell responds "I don't know, but I found these results on search"

Juni — Wed, 11 Oct 2023 14:13:37 GMT

Hey folks,

Thanks for trying that, and sorry that you are still experiencing it. Do the factory reset; this erases all your personalized settings and restores the factory default settings. It won’t automatically reconnect to WI-Fi, and you’ll need to set it up again. Check out the article below to know more about it.

Factory reset Google Nest or Home speakers or displays

Best,

Juni

Re: Family bell responds "I don't know, but I found these results on search"

rownie23 — Sun, 01 Oct 2023 18:16:56 GMT

Factory reset doesn't help I'm afraid, still the same result.

Re: Family bell responds "I don't know, but I found these results on search"

Itsjustmeagain — Thu, 05 Oct 2023 20:37:46 GMT

We're been having the same issue when my daughter touches a step. It started about 3 weeks ago, we hadn't changed anything (we've been using the same bell to get ready for school for over a year).

Tried all the usual troubleshooting steps, device reboot, factory reset, deleted bell and setup from scratch, nothing has helped.

Re: Family bell responds "I don't know, but I found these results on search"

Itsjustmeagain — Thu, 05 Oct 2023 20:45:54 GMT

A little update, this morning I asked my daughter not to touch the steps but to tell google she was done instead, and it worked, for the us the issue is touch related only.

Re: Family bell responds "I don't know, but I found these results on search"

rownie23 — Fri, 06 Oct 2023 07:09:44 GMT

Same for us. We occasionslly get the "quitting, starting on another device" announcement randomly and don't know which device that might be. I'm kind of pleased to hear that it has been working reliably for you for so long and is a recent issue, becuase that means that it could be easy to fix. The only problem I can see is how to report the problem to Google to fix it.

Re: Family bell responds "I don't know, but I found these results on search"

Juni — Wed, 11 Oct 2023 16:37:57 GMT

Hi everyone,

Thanks for the details you’ve shared. Could you send us a short video clip showing it? Also, please provide the firmware version of your devices. Check out the steps below on how to get it.

Make sure your mobile device or tablet is linked to the same account as your speaker or display.
Open the Google Home app .
Tap your device's tile.
At the top right, tap Settings Device information.
Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Regards,

Juni

Re: Family bell responds "I don't know, but I found these results on search"

rownie23 — Wed, 11 Oct 2023 19:05:42 GMT

Technical information

System firmware version: 12.20230611.1.67 Cast firmware: 1.70.377722

Video of the fault.

Re: Family bell responds "I don't know, but I found these results on search"

Itsjustmeagain — Wed, 11 Oct 2023 21:31:05 GMT

Video of issue

Technical information

System firmware version: 12.20230611.1.67

Cast firmware: 1.70.377722

Re: Family bell responds "I don't know, but I found these results on search"

modoggs11 — Fri, 13 Oct 2023 23:32:56 GMT

I am having this issue as well. The one I use is the "It's almost bedtime!" Family Bell. When my son presses the button that a task is completed, the home hub says, "I don't know but i found these results on search." I tried rebooting my router and the device. I also tried the bell on another hub and it did the same thing. It's been like this for several weeks now.

Re: Family bell responds "I don't know, but I found these results on search"

OlivErr — Fri, 27 Oct 2023 14:27:45 GMT

I have the exact same issue as the others reported. Very frustrating.

Re: Family bell responds "I don't know, but I found these results on search"

Juni — Sat, 28 Oct 2023 14:25:52 GMT

Hey folks,

Thanks for the additional info you've shared. We'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Thanks,

Juni

Re: Family bell responds "I don't know, but I found these results on search"

modoggs11 — Sat, 28 Oct 2023 15:05:42 GMT

I filled the form out and put a link to this post. Thanks.