topic Re: Black bar on left of the screen in Speakers and Displays

Black bar on left of the screen

Mlove — Fri, 01 Sep 2023 16:44:45 GMT

This happened today. Rebooted. Power cycled. No avail. I've found a few similar threads on other forums. Is this a known issue?

Re: Black bar on left of the screen

Mlove — Fri, 01 Sep 2023 16:56:32 GMT

Okay, so, I thought there would be a picture which would add context. That doesn't seem to be showing up. There is a 2" black bar from the edge of the screen. Nothing that has the misfortune of being under it is visible. I believe it's a Gen 1.

Re: Black bar on left of the screen

Alex_S — Tue, 05 Sep 2023 13:19:58 GMT

Hi Mlove,

I’m sorry to hear about the issue on your Google Nest Hub’s screen. Have you also tried to factory reset it? If yes, kindly share a photo showing the screen.

Regards,
Alex

Re: Black bar on left of the screen

Mlove — Mon, 18 Sep 2023 22:37:03 GMT

I did factory reset. Unfortunately it made it worse somehow.

Re: Black bar on left of the screen

Alex_S — Tue, 19 Sep 2023 18:58:31 GMT

Hi there,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.

Kind regards,
Alex

Re: Black bar on left of the screen

Alex_S — Thu, 21 Sep 2023 19:19:41 GMT

Hello Mlove,

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Best regards,
Alex