topic Re: nest mini will not connect to new internet in Speakers and Displays

nest mini will not connect to new internet

Kori — Tue, 12 Oct 2021 18:14:19 GMT

yes i go to connect nest mini to new internet it connects to phone but wont connect to internet says can not communicate with nest mini something is wrong

Re: nest mini will not connect to new internet

frances — Wed, 20 Oct 2021 22:19:47 GMT

Hello Kori,

Thanks for reaching out. I am sorry to hear that your Google Nest Mini is not connecting to the internet. That is a frustrating issue, and I understand your concern. I would be more than happy to help find a solution.

Is your Google Nest Mini on the same WiFi network as your phone and other devices?
Does your Google Nest Mini show up as connected on the Google Home App?
Do you have a private 1 step password WiFi or a public WiFi that takes you to a landing page?
Does your Google Nest Mini connect to a mobile hot spot?
Can you try to reboot your router?
Could you try to reboot and Factory Data Reset your Google Nest Mini? Are there any improvements?
- A factory reset will reset your device to its default factory settings.
- Note: This action will clear your data from the device and can't be undone.

I look forward to your response, thanks for your patience!

Re: nest mini will not connect to new internet

frances — Mon, 25 Oct 2021 18:12:35 GMT

Hello Kori,

It's been a few days since we have heard from you. Just checking to see if you were able to see my response above. I look forward to your response, we're here to help!

Re: nest mini will not connect to new internet

stokkies — Tue, 26 Oct 2021 13:55:00 GMT

I have the same problem. i tried all of the above steps, it will connect for a day or 2 and then the same problem occurs. it's been going on for months now and i can't seem to fix the issue

Re: nest mini will not connect to new internet

frances — Tue, 02 Nov 2021 18:34:54 GMT

Hi @stokkies

Thanks for trying the troubleshooting steps listed above!

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 5-1951000032373.

Re: nest mini will not connect to new internet

callisonbaez — Fri, 05 Nov 2021 03:58:48 GMT

Cannot connect to the WIFI. I deleted it and have tried to re-add, but it still will not connect. Help.

Re: nest mini will not connect to new internet

frances — Tue, 16 Nov 2021 21:32:53 GMT

Hello callisonbaez,

Thanks for reaching out as well. First, I have some questions to allow our team to get a better understanding of this situation.

How long did the device work before encountering connectivity issues?
How did you discover that it was having connectivity issues?
Did the device give an audible error like:
- “I can't reach the internet right now. Check your modem or router connection and try again.
- “I can't connect to the Wi-Fi network. You might want to check the connection settings in the Google Home app”
- Something else? (Please note the error message, or how the issue was discovered)
What is the Firmware version for these speakers?
- Firmware version can be found by following instructions here
What is your WiFi setup? (single router or multiple access points - how many?)
What is the location of the affected speaker in relation to the WiFi Access Points/Routers?
Did your change WiFi setup recently?
- If so, was it was working fine before? What did you swap your WiFi to?

I look forward to your response, thanks for your patience!

Re: nest mini will not connect to new internet

frances — Fri, 19 Nov 2021 20:52:52 GMT

Hi there,

It's been a few days since we have heard from you. Just checking in, were you able to see my reply back to you? I look forward to your reply back, let's get this issue resolved!

Re: nest mini will not connect to new internet

frances — Mon, 22 Nov 2021 17:04:43 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any new questions, feel free to start a new thread and we'll be happy to help.

Re: nest mini will not connect to new internet

Beena — Thu, 30 Dec 2021 18:43:48 GMT

I have tried all the steps. But the nest mini will still not connect to the new wifi. It says cannot communicate with nest mini

Re: nest mini will not connect to new internet

rossjackson — Fri, 31 Dec 2021 14:20:43 GMT

Good afternoon,

Since changing broadband provider I am unable to connect my Nest Mini, all other devices in the home are working correctly.

I have tried the steps above with no success.

Thanks

Re: nest mini will not connect to new internet

DaveC — Sun, 09 Jan 2022 12:38:20 GMT

Hi, since changing broad band provider my nest mini will not connect. It is saying on the app that it does not recognise my password even when I enter manually. I've have tried all steps above and even changed passwords but still no joy.

Re: nest mini will not connect to new internet

GarrettDS — Mon, 21 Feb 2022 17:59:45 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS