topic Google Nest no longer displaying Photo Frame in Speakers and Displays

Google Nest no longer displaying Photo Frame

LoveShack1 — Wed, 25 Oct 2023 21:18:14 GMT

Two days ago I was playing Spotify on my phone when I realized there was an option to listen via my Google Nest using Google Cast. It connected perfectly and there were no issues.

Today my husband and I realized our Nest was showing a blank white screen instead of the photo album we set up through the Photo Frame. When I tried to edit the display on our Google Home app it showed the display as “not playing” with the volume percentage as if it was still connected to Spotify.

We have tried everything to reset it to the Photo Frame short of factory resetting it. We’ve changed the display, we’ve told it to disconnect from Spotify, we have played Spotify again through the Google Cast and then stopped and fully closed Spotify on the phone. Nothing works. All it shows is a blank white screen and the “not playing” message when we view the display through the app. It seems to think it is displaying our Photo Frame but it isn’t. Any one else had this issue or know any workarounds that won’t require a factory reset? We got the Nest when we installed an ADT system and the installer took care of linking it to our ADT system so we really do not want to mess with that if at all possible, but the blank white screen is an eyesore and extremely frustrating.

Moderator edit: Subject updated for clarity and findability.

Re: Google Nest no longer displaying Photo Frame after casting Spotify from phone

Juni — Sat, 30 Sep 2023 20:54:50 GMT

Hi LoveShack1,

Thanks for reaching out. That certainly hasn’t been easy for you. Let’s check out what’s going on. A few questions: what Nest display model are we working with? What is the distance between your Nest display and your Wi-Fi router? Are you using Android or iOS? Are you getting the same experience when you try to play music using YouTube music?

Let’s try to refresh your devices and observe if it makes a difference. First, reboot your Wi-Fi router, and once the network is back up, do the same thing to your Google Nest display.

Regards,

Juni

Re: Google Nest no longer displaying Photo Frame after casting Spotify from phone

Rkmiller55 — Tue, 03 Oct 2023 13:50:53 GMT

I am having the same issue. I rebooted the device and wifi. no change.

Re: Google Nest no longer displaying Photo Frame after casting Spotify from phone

Rkmiller55 — Tue, 03 Oct 2023 14:57:53 GMT

Nothing worked until I did a FDR. I set it up again and the photo frame is working as expected

Re: Google Nest no longer displaying Photo Frame after casting Spotify from phone

Juni — Fri, 06 Oct 2023 20:11:34 GMT

Hi folks,

Rkmiller55, thanks for keeping us in the loop, and I'm happy to hear that this has been sorted out. If you need help, you can create a new thread so we can help you here in Community.

LoveShack1, you can try the steps Rkmiller55 took and let us know if they worked for you.

Best,
Juni

Google Display gen 1+2 showing blank grey slideshow of Google Photos - odd issue!

Sc597 — Fri, 13 Oct 2023 09:49:55 GMT

Hi All, I'd be grateful if anyone could suggest troubleshooting steps for me with an odd issue! I have a few Google Displays (gen 1 +2) around the house and use them to show the "Photo Frame" automated slideshow from Google Display. A few weeks ago they all started showing blank grey screens for extended periods. I thought at first I must have accidentally taken a burst photo with hundreds of shots of a foggy grey sea scene (!), but when I asked the Display when the photo was taken, and checked Google Photos on that date, there was no such photo. The Display is still fully responsive, I can swipe left and right and it just moves grey box photos across. It is clearly changing between photos as they are from different dates (if I ask it verbally). Where it gets very odd, is if I ask the Display to no longer show a particular (grey) photo, it pops up with the dialogue box to confirm the action, and on this screen shows a thumbnail of the actual normal (non-grey) photo. It seems to me like there's some sort of bug in the Display, as these are all normal photos in my Google Photo store? What slightly goes against this conclusion is if I remotely view the Display from the Google Home app, I also see the grey box in the preview on the app. Thoughts?!

What I see: (this is two portrait pictures - you can see the split screen bar)

What I get if I ask Google to no longer show that photo above:

What I see on the app when the display looks like above (it must have moved on to a single picture otherwise you'd see the portrait split screen line):

I'm not really sure what to do - I've tried power cycling them which does help for a while, they start showing photos normally but after some time - perhaps an hour or two, I'm not sure, they end up back on the grey photos. I was thinking of doing a factory reset next. Any other ideas gratefully received!

Re: Google Display gen 1+2 showing blank grey slideshow of Google Photos - odd issue!

Sc597 — Mon, 16 Oct 2023 12:52:40 GMT

Just by way of an update and if others have the same problem, on one display I completed a factory reset (holding the physical volume keys for 10 secs) and re-added - it hasn't shown the grey screen for a day or two. The other displays continue to show the problem. I'll leave it another couple of days then do a factory reset on the next one. That seems to be the fix based on what I've seen so far.

Re: Google Display gen 1+2 showing blank grey slideshow of Google Photos - odd issue!

Teddy2100 — Tue, 17 Oct 2023 17:49:55 GMT

I'm so glad that it's not just me having this issue, my symptoms are the same as above. I have tried factory resets as suggested on other similar issue report, and it just starts happening again after a while. Changing any photo frame settings has no impact, if I remember correctly even changing the brightness via the app had no effect. The only way I have found that seems to resolve it (but only temporarily) is to power cycle it.

Re: Google Display gen 1+2 showing blank grey slideshow of Google Photos - odd issue!

Sc597 — Tue, 17 Oct 2023 18:30:10 GMT

Thanks for posting Teddy2100, so glad to hear I'm not the only one! It hasn't reoccurred on the one I factory reset *yet* - it's been a couple of days. Same as you I usually clear it on my displays by power cycling, or I am reasonably sure they sometimes snap out of it after several hours of grey, but not 100% sure about this.

When did it start doing it with you? I think it's only been a month or so for me. Wondering if a bug has been introduced with a recent automatic update.

Re: Google Display gen 1+2 showing blank grey slideshow of Google Photos - odd issue!

Sc597 — Tue, 17 Oct 2023 18:48:48 GMT

Hmmm, looks like the displays all got a firmware update about a month ago... 12.20230611.1.67 (https://support.google.com/googlenest/answer/7365257). No release notes unfortunately.

This is almost certainly the problem - a bug associated with this update - the timing matches. Can't see how this is going to get fixed unfortunately, unless by sheer luck someone from Google gets involved or it starts affecting more people.

Re: Google Nest no longer displaying Photo Frame after casting Spotify from phone

DSchellenberg — Thu, 19 Oct 2023 13:56:23 GMT

I will jump into this conversation and say that I am having the same problem. Two of my Nest screens are now showing all white instead of the photos that used to be on the loop.

I went through all my photos... thinking that maybe there happens to be an all-white-photo for some reason. But couldn't find anything.

I am wondering if this problem is some files that aren't compatible for some reason. I have .raw files in my Google Photos now. Could that be the connection?

Re: Google Display gen 1+2 showing blank grey slideshow of Google Photos - odd issue!

Russo — Thu, 19 Oct 2023 21:32:16 GMT

Yep, I'm also having issue.. grey screen, doesn't matter what I do with the app to set the album. 😕

Re: Google Nest no longer displaying Photo Frame after casting Spotify from phone

Juni — Sat, 21 Oct 2023 20:53:18 GMT

Hi DSchellenberg,

Thanks for posting. I know how it feels when something isn’t working as it should. Have you had the chance to try the steps provided here? Give it a try and let us know the result by updating this thread.

Thanks,

Juni

Re: Google Nest no longer displaying Photo Frame after casting Spotify from phone

MartiB — Sun, 22 Oct 2023 01:43:02 GMT

I’m am also experiencing the white screen issue….what do I do?

Re: Google Nest no longer displaying Photo Frame after casting Spotify from phone

j4joy — Sun, 22 Oct 2023 02:07:31 GMT

I am also having trouble with photo frame just showing white screen. I've tried the reboot suggested above without success.

Re: Google Display gen 1+2 showing blank grey slideshow of Google Photos - odd issue!

benpconnelly — Sun, 22 Oct 2023 10:15:20 GMT

I am also having the same issue. Power cycle resolves the issue for a short period of time but the ln goes back to all photos showing grey.

Re: Google Nest no longer displaying Photo Frame after casting Spotify from phone

Froid125 — Sun, 22 Oct 2023 18:00:46 GMT

Same issue. After reset it works for a while, bug then i get the blank screen again.

Re: Google Nest no longer displaying Photo Frame after casting Spotify from phone

Lavellan — Mon, 23 Oct 2023 03:05:01 GMT

Same issue, here one of my nest hub devices only shows white screen instead google photo albums as was before. These started a few weeks ago, If I unplug device and restart it will work fro some minutes but then same thing again

Re: Google Display gen 1+2 showing blank grey slideshow of Google Photos - odd issue!

sees2002 — Mon, 23 Oct 2023 03:46:52 GMT

same issue here also. definitely seems like the update is the problem. hopefully they will fix it soon

Re: Google Display gen 1+2 showing blank grey slideshow of Google Photos - odd issue!

JvdW — Tue, 24 Oct 2023 18:11:01 GMT

Exactly the same problems here on a Google Nest Hub Max, a powercycle works, but only for a short period.

It does not occure yet on the Google Nest hub (2nd gen)