topic Re: Original Google home not responding to voice - mic not muted in Speakers and Displays

Google Assiatant has stopped responding to all voice commands

djp24 — Sat, 23 Sep 2023 10:44:37 GMT

Hi. Hoping someone can help. My Google Home (1st Gen) has never had any issues before. A couple of days ago it stopped responding to all voice commands. The unit recognises the "Hey Google" command with sound and visual acknowledgement but will not respond. No error messages are delivered. All other features work fine. I can cast audio, all lights working, adjust volume, etc, but the Google Assistant will just not respond. I have powered off/on, done a factory reset, ensured the mic is on and clear of debris, and worked through all troubleshooting steps I can see. I have checked the logs in the Home App>Settings>Privacy>Home Activity, but no voice commands I try are logged. Not sure if this is related to firmware 2.57.375114 which was released a few days ago or related to another issue. Hoping someone can suggest some other steps I could take to try to restore full functionality. Thanks.

Re: Google Assiatant has stopped responding to all voice commands

JediTony — Sat, 23 Sep 2023 13:28:37 GMT

Mine also stopped working yesterday. It has done this once before but a factory reset and re-setup cured it last time but this time it is making no difference. Like yours, I can cast to it ok and it recognises OK Google but it doesn't carry out the command.

Re: Google Assiatant has stopped responding to all voice commands

djp24 — Sat, 23 Sep 2023 13:36:30 GMT

Thanks for the reply, Tony. It's somewhat reassuring to know the problem may be wider than just my device.

Re: Google Assiatant has stopped responding to all voice commands

MrPez — Sat, 23 Sep 2023 19:52:15 GMT

Exactly the same for me. Updated to 375114 and now doesn't work.

Did a lengthy chat with tech who eventually said they would replace even though out of warranty. They sent me an email asking for details and then changed their minds once they had the serial number.

I suspect the issue is bigger than they currently think.

Re: Google Assiatant has stopped responding to all voice commands

mpgtar — Sun, 24 Sep 2023 02:57:02 GMT

I have the same problem, I live in Argentina and I tried to reset Google Home in several ways and the same result: it hears my voice, but it does not respond to the commands

Google home speaker not responding

Mrsgleds — Sun, 24 Sep 2023 12:07:45 GMT

When I ask my speaker a question nothing happens. The lights come on when I say hey Google. But then nothing they just go out. I have done a factory reset and still nothing. This only started yesterday. Can anyone help please?

Re: Google home speaker not responding

mpgtar — Sun, 24 Sep 2023 14:34:46 GMT

There must be some problem with the firmware of the device. I have the same problem and if you look at older but recent posts, many cases have been reported with the same problem.

Re: Google home speaker not responding

Mrsgleds — Sun, 24 Sep 2023 14:55:26 GMT

I have looked and rebooted and reset my speaker and no option to update my firmware. So I have a speaker that doesn't work

Re: Google home speaker not responding

mpgtar — Sun, 24 Sep 2023 15:03:38 GMT

Yes, it doesn't work for us, we have to wait for them to update the firmware automatically from Google. The same thing is happening to many people.

Re: Google home speaker not responding

Gommit — Sun, 24 Sep 2023 21:54:03 GMT

Same! You had one job!

Re: Google home speaker not responding

0wain — Mon, 25 Sep 2023 10:14:12 GMT

Annoying! Hopefully it won't be too long before it's fixed!

Re: Google home speaker not responding

texaco — Mon, 25 Sep 2023 15:30:19 GMT

I'm the same spent ages trying resets and stuff. So what your saying is just have to wait and it will be majically updated remotly and just start working again? Is that a day a week a month a year????

Re: Google Assiatant has stopped responding to all voice commands

Muddi — Mon, 25 Sep 2023 21:08:02 GMT

Hey folks,

My apologies for the late response. I know how challenging it is when your Google Home device is not responding to your commands. To further isolate the issue, please try setting up your device on a different network, like a mobile hotspot. Please note that you will need two mobile devices for this setup (one to serve as a router and the other to be used to set up your Google Home device). You can also try using a different account to see if your device will have the same behavior.

Let me know how it goes.

Cheers,

Muddi

Re: Google home speaker not responding

mpgtar — Tue, 26 Sep 2023 00:32:31 GMT

I have had the Google Home 1 generation for years, I never had this problem, that is what I hope that Google makes an update to solve the problem, from several posts that there are more in the forum I see that it is a big problem, I hope that Google I solved it and soon, what else can we do?

Re: Google home speaker not responding

scotty55 — Tue, 26 Sep 2023 09:10:00 GMT

Another Google Home First Generation no longerresponding to my requests. If Google issue a firmware update will it install automatically?

Re: Google home speaker not responding

Indysingh — Tue, 26 Sep 2023 09:37:15 GMT

Same here. I can cast to speaker, but it will not respond to any voice commands. I've spend hours resetting it. Why can't Google issue comms to let it's customer's know there's an issue and when a fix will be issued.

Re: Google Assiatant has stopped responding to all voice commands

JediTony — Tue, 26 Sep 2023 12:29:15 GMT

Hi Muddi.

I did as you asked but unfortunately reinstalling it on another WiFi made no difference. It installs fine but when you say "ok google" it reacts but gives no response

Re: Google Assiatant has stopped responding to all voice commands

EdinKent — Tue, 26 Sep 2023 12:47:16 GMT

Mine too. Lights respond to voice, casting works from other devices, but will not answer me. Cannot set or check alarms etc. Have tried reboots and resets but still the same problem.

Re: Google home speaker not responding

EdinKent — Tue, 26 Sep 2023 12:53:57 GMT

Mine too. Lights respond to voice, casting works from other devices, but will not answer me. Cannot set or check alarms etc. Have tried reboots and resets but still the same problem.

Re: Google Assiatant has stopped responding to all voice commands

djp24 — Tue, 26 Sep 2023 13:20:03 GMT

This seems like a fairly widespread problem that occurred in the past few days. Thanks for the suggestion to resolve this, Muddi. I will try this later today but I'm pessimistic after JediTony reporting this didn't resolve the issue.