topic Re: Nest mini 2. gen disconnect to WiFi every day in Speakers and Displays

Nest mini 2. gen disconnect to WiFi every day

Mathiasoverby — Thu, 28 Oct 2021 08:38:44 GMT

My google nest mini 2. gen disconnects to my WiFi almost every day. Factory reset of the speaker solves the problem but only for so long. My Google Nest Audio is connected to the same WiFi with no problems. Both speakers are located within 3 meter from my router. Tired of this problem. Can't rely on alarms and so on. Have to delete and redo my speaker groups every time as well.

Re: Nest mini 2. gen disconnect to WiFi every day

RobNO — Thu, 28 Oct 2021 19:56:25 GMT

Same.

Repowering the device works but it happen again and again so it's not a FIX

Re: Nest mini 2. gen disconnect to WiFi every day

frances — Fri, 12 Nov 2021 22:22:25 GMT

Hello Mathiasoverby and RobNO,

Thanks for reaching out and trying some troubleshooting steps. I would be more than happy to help get your device running and connected. First, I have some questions to allow our team to get a better understanding of this situation.

How long did the device work before encountering connectivity issues?
How did you discover that it was having connectivity issues?
Did the device give an audible error like:
- “I can't reach the internet right now. Check your modem or router connection and try again.
- “I can't connect to the Wi-Fi network. You might want to check the connection settings in the Google Home app”
- Something else? (Please note the error message, or how the issue was discovered)
What is the Firmware version for these speakers?
- Firmware version can be found by following instructions here
What is your WiFi setup? (single router or multiple access points - how many?)
What is the location of the affected speaker in relation to the WiFi Access Points/Routers?
Did your change WiFi setup recently?
- If so, was it was working fine before? What did you swap your WiFi to?

I look forward to your response, thanks for your patience!

Re: Nest mini 2. gen disconnect to WiFi every day

frances — Tue, 16 Nov 2021 20:36:53 GMT

Hi there,

It's been a few days since we have heard from you. Just checking to see if you were able to see my response above. I look forward to your reply back, we're here to help!

Re: Nest mini 2. gen disconnect to WiFi every day

frances — Wed, 17 Nov 2021 22:53:18 GMT

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.