topic Re: Phillips hue smart lights will not connect to google in Speakers and Displays

Phillips hue smart lights will not connect to google

Holly0207 — Wed, 13 Sep 2023 12:07:38 GMT

So changing the router appears to have fixed most issues except our Phillips hue smart lights will not connect to google. Are you able to assist with trouble shooting this?

Re: iPhone not connecting to anything

Hollyrogers0207 — Sat, 02 Sep 2023 08:44:33 GMT

Re: iPhone not connecting to anything

Muddi — Mon, 04 Sep 2023 22:12:31 GMT

Hey folks,

My apologies for the late response. We're happy to hear that updating the router settings resolved the issue. Regarding your lights, is this the first time that you're linking your Philips Hue lights to your Nest display? Is it set up on the native app? Do you have a Hue bridge?

Let's try the steps in this guide: Use smart lights with Google Nest or Home devices

Cheers,

Muddi

Re: iPhone not connecting to anything

Hollyrogers0207 — Wed, 06 Sep 2023 07:54:31 GMT

Hi!

no it is not, they previously worked before all the issues we experienced. We do not have a hue bridge and have tried the steps on the attached a few times. It discovers the lights and blinks then after selecting the bulb it states that it should blink a few more times to finalise set up. It fails to blink then displays the something went wrong screen

Re: iPhone not connecting to anything

Alex_S — Thu, 07 Sep 2023 16:17:56 GMT

Hi Hollyrogers0207,

Let’s further troubleshoot this. If you're setting up the Philips Hue bulbs in the Google Home app from a distance, try moving the bulb within 15 feet of the Google Home speaker or display and check if that resolves the issue. If there are electronic devices near your Google Home device and Philips Hue bulbs, move the devices away from those types of devices to rule out interference. Force close and reopen the Google Home app, then try to set up the Philips Hue bulbs again.

Warmly,
Alex

Google Home not connecting to philips hue lamp!

NoNolan — Thu, 07 Sep 2023 17:37:43 GMT

Hello,

3 years ago I got myself a Philips Hue lamp and connceted it to my Google Home App without any problems. But a few days ago we had a blackout and my Google Nest and Philips Hue lamp turned off completely for several hours. After we got our connection back the devices turned on flawless.

BUT after the blackout I can't connect my Philips Hue lamp to the Google Home App. Everytime it's setting up it takes a few minutes and leaves me with a: "Something went wrong" Message.

I turned off the lamp with my lightswitch for several minutes, took off the lamp completely, reinstalled Google Home, restarted the Google Nest device and restartet my phone. I cant find what causes the problem.

Google Home finds the lamp, i can choose a specific home and room, can give it a name but everytime i comes to really setting up the lamp it fails and shows this message. I hope someone maybe had a similar problem in the past and fixed it or can guess what causes this issue.

Thanks in Advance and if you need any further information let me know 🙂

Re: iPhone not connecting to anything

Hollyrogers0207 — Sun, 10 Sep 2023 10:11:05 GMT

Confirming the bulb is in a lamp is close to the nest. But still cannot finalise set up

Re: iPhone not connecting to anything

Alex_S — Tue, 12 Sep 2023 16:12:35 GMT

Hi there,

Using the Philips Hue app, check if the Philips Hue bulb can be detected—to determine whether the Philips Hue bulb is able to communicate via Bluetooth or if there is a potential hardware issue with the bulb.

If the Philips Hue app won’t detect the bulb, kindly contact Philips Hue Support to further look into it and update us on how it goes.

Kind regards,
Alex

Re: iPhone not connecting to anything

NoNolan — Wed, 13 Sep 2023 18:00:24 GMT

Hi, as you can see my topic was moved to this thread. I experience the exact same problem right now. The Philips Hue App can detect the Philips Hue Bulb without any issues and i can turn it on and off via the App. But thats all. Everytime the Google Home App tries to set up the bulb i get the message "Something went wrong. Try again."

Furthermore, if the Bulb is connected to the Hue App the Google Home App wont even recognise the bulb anymore. The built in option to connect it to the Google Assisstant via the Philips Hue app also shows no effect. As said the Home App can not find the bulb. I need to reset it to factory settings everytime.

Already moved the Google Nest to another place but within in the room and within the range of 15 feet but still facing this issue. Are there any other troubleshooting suggestions? Im slowly loosing my mind. Trying to fix it for several days now and still no success 😕

Re: iPhone not connecting to anything

Alex_S — Wed, 13 Sep 2023 19:41:21 GMT

Hi there,

Let’s get this sorted out. I just wanted to confirm, is this a Philips Hue bluetooth-enabled bulb, or the one that uses Hue bridge? If it is a bluetooth-enabled bulb, we should set it up directly to the Google Home app. Remove it from the Philips Hue app > Factory reset > Setup in the Google Home app as a new device. If the issue persists, try creating a new Home then do the set up again.

Best,
Alex

Re: iPhone not connecting to anything

NoNolan — Wed, 13 Sep 2023 20:46:18 GMT

Thanks for the answer. I got a Philipps hue Bluetooth enabled bulb. I already removed it from the Philipps hue app and set it to factory settings.

After that I took the following steps in the Google Home App

- Add new device

- it found the bulb and asked me if I want to set it up

- clicked on it and it blinked a few times

- chose my home, room and gave the bulb a name

- then it tries to set it up and says it could blink a few more times

- it takes up to a minute without any blinking at all and then says "something went wrong. Try again."

Creating a new home does not seem to fix the problem. The whole UI of the App seems to bug after that.

In the new home it won't even find the bulb that is definitely not connected to the other home. And if I want to set it up over the menu where I can select different devices like lamps, cameras, etc it just sends me back to the "Home Screen" of the Google Home App without looking for devices at all.

It all seems very bugged.

I also deleted the Google Home Hub from my Main Home, did a factory reset on the device and reconnected it. All of this worked just fine. So I assume it may be a connectivity issue between the bulb and the App. But I can't make up what causes this issue, cause in the process of setting up the bulb the blinking indicates a Basic Connection.

Just the setting up part fails. As said, the bulb works fine in the Philipps Hue App, so I can ensure it ain't a hardware problem.

Are there any other workaround? In the next few days I will try to invite another Google Account to my home and try to set the bulb up through the second account. Maybe this will help. But till then I hope there is another way to solve this issue.

Thanks in advance

Re: iPhone not connecting to anything

Alex_S — Fri, 15 Sep 2023 16:22:00 GMT

Hello NoNolan,

We appreciate your effort in taking all those steps. I suggest we try that workaround where you set up the Philips Hue bulb using another Google account. Keep me updated so I can further check with the team about what could cause this behavior.

Sincerely,
Alex

Re: iPhone not connecting to anything

NoNolan — Sat, 16 Sep 2023 13:55:51 GMT

Hey,

I'm back home and tried the method with another Google Account on another phone. Unfortunately the same error occurs. It also finds the lamp but at the point of setting it up and taking the final steps, the same Message appears: "Something went wrong. Try again."

The new phone was an Iphone. My phone is Android. So it apparently has nothing to do with the phone OS and really seems to be a connectivity problem between home and Philips hue Bluetooth lamp?

But I'm still not believing that my bulb is broken because of the easy set up via the Philips hue App. But I want to really use Google assistant with the bulb.

I hope you can come up with another idea how to fix the problem. Im not giving up on getting it back to work. Cause as I said: Google Home and Philips Hue bluetooth-Bulb worked fine in the past.

Re: Phillips hue smart lights will not connect to google

Muddi — Sat, 16 Sep 2023 23:54:48 GMT

Hey NoNolan,

Let's go ahead and refresh the Bluetooth connection on your phone. Open the device’s Settings, go to “Bluetooth” and then Forget the Bluetooth connection with the Philips Hue lights. If it is still the same, power cycle your smartphone as well as the Philips Hue bulb and test whether the connection would work then.

Keep us posted.

Cheers,

Muddi

Re: Phillips hue smart lights will not connect to google

Hollyrogers0207 — Sun, 17 Sep 2023 08:41:03 GMT

We have just tried this and we still get to the same part of the set up in google home. Then it stops

Re: Phillips hue smart lights will not connect to google

NoNolan — Sun, 17 Sep 2023 23:11:34 GMT

Unfortunately both ways brought me to the same outcome. The setting up part does not work. Still "Something went wrong. Try again."

There problem seems to be somewhere else.

Hope you can give me further advice

Re: Phillips hue smart lights will not connect to google

Muddi — Thu, 21 Sep 2023 23:59:11 GMT

Hello there,

Thanks for trying. I suggest that you try calling Philips Hue support first to check if they're getting similar reports and see if there's an available update for your bulbs.

Cheers,

Muddi

Re: Phillips hue smart lights will not connect to google

NoNolan — Wed, 04 Oct 2023 14:58:52 GMT

I want to bring this thread to a personal finish.

For ME nothing suggested here or in general in this forum worked. So I decided to buy a new bulb from Philips. It was around 20$and is wifi, Bluetooth and WiZ App connective. I downloaded the App, set up the bulb there and connected it to the Home App via the WiZ App. All this didn't event cost me 5 Minutes.

So to everyone having trouble connecting their old Philips hue lamp to Google home: "Don't waste your time looking for a workaround! Many of the suggested solutions don't work or you need more than a handful luck that it works for you!

Maybe think about getting a new lamp like me!

Still I hope everyone having trouble setting a bulb up finds his special workaround and does not need to buy a new bulb.

Have a great day anyways!

Re: Phillips hue smart lights will not connect to google

Juni — Tue, 10 Oct 2023 21:40:14 GMT

Hi NoNolan,

Thanks for the great help and for trying the troubleshooting that was suggested in this thread. If you have other concerns feel free to start a new thread and we'll be happy to help.

Cheers,

Juni

Re: Phillips hue smart lights will not connect to google

JakeP599 — Tue, 17 Oct 2023 19:59:34 GMT

Hi there,

I have just had a brand new nest hub 2nd gen and a Philips Hue bulb delivered today and i am currently having the exact same issue being discussed in this thread, the bulb connects with ease to the hue app however upon resetting and looking to connect to home so i can use my new nest device it is no longer found despite the app recognising the device and flashing the bulb to indicate it.

How should I proceed in fixing this issue as I have been trying for a very long time a wide range of methods.