topic Re: Google nest hub 2 display turns on randomly at night in Speakers and Displays

Google nest hub 2 display turns on randomly at night

ThomasBln — Tue, 22 Aug 2023 06:03:14 GMT

Since some days mx Google nest hub 2 display turns on randomly at night around 3 am. Motion and sleep sensor is switched off. I tried everything. I turned off display at the evening. But in the night it turns on by itself.

Same problem is described here but Thrad is closed without any solution:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Screen-randomly-turns-on-around-2-am/m-p/116250

Re: Google nest hub 2 display turns on randomly at night

Juni — Thu, 24 Aug 2023 21:08:55 GMT

Hi ThomasBln,

Thanks for reaching out. I know how it feels when something isn’t working as it should. Try to turn off the Ultrasound Sensing feature and observe if it makes a difference.

To turn Ultrasound Sensing on or off, follow these steps:

Open the Google Home app .
Tap Favourites or Devices .
Touch and hold your device's tile.
Tap Settings Recognition and sharing.
Turn Ultrasound Sensing off.

Regards,

Juni

Re: Google nest hub 2 display turns on randomly at night

Sb176980 — Sun, 27 Aug 2023 15:24:30 GMT

exactly the same problem

Re: Google nest hub 2 display turns on randomly at night

Muddi — Sun, 27 Aug 2023 20:06:09 GMT

Hello Sb176980,

Sorry to hear about that. Have you tried the steps provided by Juni?

Cheers,

Muddi

Re: Google nest hub 2 display turns on randomly at night

ThomasBln — Wed, 30 Aug 2023 05:30:03 GMT

I turned off all recognition sensors: Ultrasonic sensor, sleep recognition, noise recognition and motion sensor/gestures. I am using Google home preview app on Android and preview Firmware on Google nest hub 2.

Re: Google nest hub 2 display turns on randomly at night

ThomasBln — Fri, 01 Sep 2023 19:46:37 GMT

Any news?

Why was https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Screen-randomly-turns-on-around-2-am/m-p/116250 closed without solution?

Re: Google nest hub 2 display turns on randomly at night

ThomasBln — Thu, 07 Sep 2023 06:17:08 GMT

May you check my answer?

Re: Google nest hub 2 display turns on randomly at night

ThomasBln — Thu, 07 Sep 2023 06:17:54 GMT

Max you check my answer?

Re: Google nest hub 2 display turns on randomly at night

Wickedsjm — Thu, 07 Sep 2023 20:47:54 GMT

Having the same problem.

Re: Google nest hub 2 display turns on randomly at night

Muddi — Sun, 10 Sep 2023 22:33:52 GMT

Hey everyone,

Sorry for the inconvenience and thanks for your patience. Our team is looking into this issue at hand. We'll be sharing updates here in the community as soon as we have them.

Cheers,

Muddi

Re: Google nest hub 2 display turns on randomly at night

ThomasBln — Mon, 11 Sep 2023 15:54:18 GMT

I am using firmware 12.20230611.1.59 on my nest hub 2.

Re: Google nest hub 2 display turns on randomly at night

slydog1341 — Wed, 13 Sep 2023 09:30:39 GMT

I'm having the same problem. I have already tried turning off the gesture detection, but did not know to try turning off the ultra sonic sensor. I'll do that and report back results here.

Re: Google nest hub 2 display turns on randomly at night

ThomasBln — Sat, 16 Sep 2023 19:33:53 GMT

Any news @Muddi?

Re: Google nest hub 2 display turns on randomly at night

ThomasBln — Thu, 21 Sep 2023 06:01:50 GMT

Hi @Muddi, hi @Juni.

Can you give us any news? Its very annoying getting awake in night by this bug.

Please help.

Re: Google nest hub 2 display turns on randomly at night

slydog1341 — Thu, 21 Sep 2023 09:36:51 GMT

After making the recommended changes my best hub is bearable. Sometimes the screen is off all night. Most of the time it shows a picture, but it is so dim that it does not cause me problems. I don't keep mine right next to my bed though so it might not work out it I did. This super dim display mode is very strange and seems like a problem of its own.

So better, but not working as expected. I have gestures off, ultrasonic off, and night mode is off (not clock).

Re: Google nest hub 2 display turns on randomly at night

ThomasBln — Fri, 22 Sep 2023 08:19:51 GMT

This is not the solution for the Problem. I think that display should stay switched off in the night.

Re: Google nest hub 2 display turns on randomly at night

ThomasBln — Sat, 23 Sep 2023 08:32:43 GMT

First night display stays switched off. Maybe due to new Firmware 12.20230611.1.67 which solves the problem.

Re: Google nest hub 2 display turns on randomly at night

rmorit01 — Tue, 26 Sep 2023 01:23:22 GMT

Any updates on this -- my nest hub does this consistently at around 3:45am to 4:00am central time -- I have to go in and reset the display to clock and then display off to turn it back off. Incredibly annoying to wake up to a bright screen. Tried all settings and the display is set to off when the room is dim and I have turned on the do not disturb features. Trying th ultrasensitive sound item.

Re: Google nest hub 2 display turns on randomly at night

Meowmf — Wed, 27 Sep 2023 13:27:55 GMT

@Juni @Muddi

I have the exact problem than ThomasBIn. The display of my nest hub (2nd generation) is turning itself on each night, and the light wakes me up. Each. Effing. Night. Not great for a device that's supposed to help you "sleep better"...

I tried every potential solution I found on the web. Turning off all the features (the gesture, sense motion, etc.). Setting the dark theme, auto brightness, the "turn off the display when brightness is low", the option to put display in standby after 5 minutes of inactivity. Setting a night mode with DND. None of this helped. My guess is that these are updates that turns on the display at night.

According to what I found on the web, many users have had the same problem for several years. I should have done more research before purchasing this product last week....

What is the fix you propose?

Thanks

Re: Google nest hub 2 display turns on randomly at night

ThomasBln — Thu, 28 Sep 2023 06:11:08 GMT

Hi @Meowmf : Which firmware you have on your nest hub 2? For me, it seems that latest Firmware 12.20230611.1.67 which was released a few days ago solved this Problem.