topic Re: Routines vanish from home hub in Speakers and Displays

Routines vanish from home hub

Mjcmitchell — Mon, 01 Nov 2021 06:48:54 GMT

I have three home hubs — some (but not all) custom routines have recently vanished from all of them. All routines visible on phone and iPad and all work using voice. Newly created routines do not show up on hubs. Two users in our house but I am the only user to create routines. EDIT: Have reset one hub to factory and reinstalled — no difference. Have checked language settings on all devices I use. Have never been changed.

Re: Routines vanish from home hub

Jackmanou — Wed, 03 Nov 2021 14:31:45 GMT

I have the same issue on my nest hub (1st gen). Even though routines work just fine by voice and show up in my phones (all 3 of them - Android & IOS), they do not show up in the routines tab on the nest hub.

Can someone please help or advise if the issue can be fixed via an update?

Re: Routines vanish from home hub

ah66533 — Wed, 03 Nov 2021 20:48:06 GMT

Same here. I have Nest hub (1st gen) and it only have two routines (bedtime and good morning). Google home app on my Android has almost 20 routines. Couple days ago all routines were shown at nest hub but not anymore

Re: Routines vanish from home hub

jamac — Fri, 05 Nov 2021 08:35:34 GMT

+1 - same problem. Routines are gone from the hub but are still available on the phones.

Re: Routines vanish from home hub

Hraziano — Fri, 05 Nov 2021 08:43:10 GMT

The seme for me, Some routine disappears from the menu of my nest hub max and nest hub. On my Google Home app are ok. Whit voice command all work well on all the device.

Re: Routines vanish from home hub

pebceb — Mon, 15 Nov 2021 21:03:10 GMT

I have the same problem. It is very annoying as it was a great feature.

Re: Routines vanish from home hub

GarrettDS — Wed, 17 Nov 2021 17:37:41 GMT

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand this issue can be confusing but I definitely wanted to stop by and see how I could help. I just have a few clarifying questions

Just wanted to double check to see if you were still needing help on this?
If so, what troubleshooting steps have you tried?
How long has it been since you noticed this was happening?
What current firmware are you on?
Also is this affecting only Nest Hub or Nest Hub Max?

Please let me know.

Best regards,
Garrett DS

Re: Routines vanish from home hub

Mjcmitchell — Wed, 17 Nov 2021 17:48:53 GMT

Yes this is still an issue, I await overdue call Ticket

0-1687000032142

Please read conversation and ask supplementaries as required, but in brief 3x Hub 1st gen Software35.34.10.374969784 cast firmware 1.52.272481 os 1.20210119.2.1390079

Re: Routines vanish from home hub

ah66533 — Wed, 17 Nov 2021 18:23:16 GMT

Hi,

- Routines are gone so of course we need help with this!!

- Google Home app on my phone has almost 20 routines and they are working just fine. But for some reason almost all these routines vanished from Google Nest Hub (not max). They used to be there but they just vanished. At the moment there are only three routines at Nest Hub: Bedtime, Good morning and Help me leave on time

- It is about 2-3 weeks ago when I noticed this (my original post is from 2 weeks ago)

- I don't know how can I troubleshoot this. I have rebooted the Nest Hub and tried to sync devices but nothing has fixed the issue.

- Here is info what I found from Nest Hub (about device info)

Software version: 35.34.10.374969784

Cast Firmware Version: 1.52.275919

Operating System Version: 1.20210119.2.1390099

Re: Routines vanish from home hub

Mjcmitchell — Wed, 17 Nov 2021 18:34:04 GMT

I just posted a detailed response but it’s vanished! I await a very overdue call re ticket 0-1687000032142

Re: Routines vanish from home hub

scottyujan — Thu, 18 Nov 2021 08:29:19 GMT

experiencing the same issue except the hub was missing routines since the day i bought it and set it up (1 week ago)

Re: Routines vanish from home hub

Mjcmitchell — Thu, 18 Nov 2021 13:57:06 GMT

So acting on advice from support, I just set up a new Gmail account, hard reset the hub, re-added it using the new gmail —- now only three prebuilt routines appear although voice commands work as usual. Can add routines using the new account but they don’t appear.

Re: Routines vanish from home hub

GarrettDS — Fri, 19 Nov 2021 18:02:49 GMT

Hey everyone,

Thanks for the information. I have sent this to our engineering team to have them investigate this. In the meantime I would encourage you to try the workaround that Mjcmitchell provided as well to see if that works for you.

Best regards,

Garrett DS

Re: Routines vanish from home hub

Mjcmitchell — Fri, 19 Nov 2021 18:55:44 GMT

Sorry, what workaround have I provided? The only ‘workaround’ I know is to use voice —- which isn’t a workaround! I have taken some trouble to provide information, create a new account, reset a hub, reinstall etc —- I’d appreciate a bit more info than use a workaround which I don’t think exists!

Re: Routines vanish from home hub

ah66533 — Fri, 19 Nov 2021 19:43:31 GMT

I was just going to tell the same. Nice workaround if it doesn't work 🙂

Maybe we could also check that is the power cord connected.

Routines are vanished! Some Nest update broke that feature and I want them back. I don't won't to create new google account because current account is working just fine.

Or maybe you could send me a new hub and I try it with my current google account and after that I can tell you did that fix the issue 🙂

Re: Routines vanish from home hub

B3NPM83 — Sat, 20 Nov 2021 15:52:16 GMT

I also have this issue, happened a few weeks ago, reset the hub, set it up again, no change. routines work fine in home app.

Re: Routines vanish from home hub

parislyon — Mon, 22 Nov 2021 08:17:00 GMT

Same here, routines not visible, exist in home app on phone. tried changing countries, languages and resetting device, nothing works.

Re: Routines vanish from home hub

Mjcmitchell — Tue, 23 Nov 2021 13:55:49 GMT

All, I just received this from Google — it doesn’t describe the problem behaviour as you can see, but it’s worth a shot. “Just give this command to all of your Google Nest Hub speakers, "Hey Google, send feedback" then state "Routine icon is not showing on display". This will go directly to our Software Engineers for review. Monitor this behavior in the next few days after you submitted the feedback”

I have done this (despite the clear problem with the feedback) and wil see what occurs.

Re: Routines vanish from home hub

GarrettDS — Tue, 23 Nov 2021 17:24:18 GMT

Hi there,

Our engineering team came back to me with the request that you provide feedback reports so that a bug ticket can be created for the issue. Please follow the following steps.

1. Turn on device usage data and crash reports:

Open the Google Home app Google Home app .
Select the Nest Hub device card to share feedback about.
At the top-right, select Settings and then Recognition and sharing.
Turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)
Note: For iOS devices, turn on Send device usage and crash reports.

2. Reproduce the issue (access the routines page on the Nest Hub device). Then send feedback from the Nest Hub device via voice command (OK Google, send feedback) then say the keywords "GHT3 Routines disappear from Nest display".

Please let me know once you've done that so that I can let the engineering team know so they can start reviewing those reports to create a bug ticket.

Happy Holidays,

Garrett DS

Re: Routines vanish from home hub

Mjcmitchell — Tue, 23 Nov 2021 17:33:55 GMT

I have done this,.