topic Re: Nest Mini Speaker will not connect to wi-fi in Speakers and Displays

Nest Mini Speaker will not connect to wi-fi

mariposa1225 — Thu, 21 Oct 2021 17:16:16 GMT

So I received my mini speaker for Christmas of 2020. It set up great and worked for almost a whole year. Last week it just kept saying " I'm sorry, something is wrong. Try unplugging the device ......... blah blah blah

I have factory reset it three times. It answers to the first "Hey Google" tells me to connect it to wi-fi, but then I can't find it when searching for it to connect so I will say "Hey Google" and it gives me the "I'm sorry" message

Re: Nest Mini Speaker will not connect to wi-fi

frances — Fri, 05 Nov 2021 20:23:07 GMT

Hello mariposa1225,

Thanks for reaching out. I am sorry to hear that your Google Nest Mini is not connecting to WiFi. I would be more than happy to help get your device running and connected. First, I have some questions to get a better understanding of this situation.

Is your device still powering on?
Is your device showing up as connected in the Google Home app?
Could you please try to reboot (unplug/re-plug) your router? Does the issue still occur?
Have you tried connecting your device to a mobile hotspot instead? What happens?

I look forward to your response, thanks for your patience!

Re: Nest Mini Speaker will not connect to wi-fi

frances — Tue, 09 Nov 2021 18:18:05 GMT

Hi there,

It's been a few days since we have heard from you. Just checking to see if you had any other questions or concerns. I look forward to your reply back, we're here to help!

Re: Nest Mini Speaker will not connect to wi-fi

mariposa1225 — Wed, 10 Nov 2021 01:23:37 GMT

Yes it powers on and tells me to connect it. When I try to find it to connect it, it doesn't register on the scan or show up. That's when it goes to the "I'm sorry" message

Re: Nest Mini Speaker will not connect to wi-fi

mariposa1225 — Wed, 10 Nov 2021 01:24:37 GMT

I have rebooted it several times and still doesn't work

Re: Nest Mini Speaker will not connect to wi-fi

frances — Thu, 18 Nov 2021 19:43:49 GMT

Hello mariposa1225,

Thank you for your detailed response back, I appreciate you taking the time to try a variety of troubleshooting steps. I am sorry to hear that your Google Nest Mini is still encountering this issue. To give the team more information regarding this situation, could you please answer these questions?

First, which Google Nest device(s) is encountering this issue? Please list the model name and generation number of each device.

Network Connectivity Questions:

How long did the device work properly before encountering connectivity issues?
How did you discover that the network was having connectivity issues?

Did any of the devices give audible errors, such as:

“I can't reach the internet right now. Check your modem or router connection and try again.
“I can't connect to the Wi-Fi network. You might want to check the connection settings in the Google Home app”
Something else? (Please note the error message, or how the issue was discovered)

WiFi Setup Questions:

What is your WiFi setup? (single router or multiple access points - how many?)
What is the location of the affected device in relation to other WiFi Access Points/Routers? (please note distance, in same/different room, same/different floor, any major obstructions/interference like walls, floors, cabinets, appliances etc?)
Did you change your WiFi setup recently?
- If yes, was it was working fine before? What did you use before and what did you swap it to?

If you know any of this info, please provide it as well:

Router brand (make and model)
Router security, such as WEP, WPA, WPA2, etc
Router software version
What's the configuration of the network? Are you using a mesh network, WiFi repeaters etc?

Thank you for your patience, I appreciate your help!

Re: Nest Mini Speaker will not connect to wi-fi

frances — Mon, 22 Nov 2021 17:16:24 GMT

Hi there,

It's been a few days since we have heard from you. Just checking in, were you able to see my response above? I look forward to your reply back, we're here to help!

Re: Nest Mini Speaker will not connect to wi-fi

mariposa1225 — Mon, 22 Nov 2021 17:59:29 GMT

ok- I don't have exact numbers for speaker on me. However, when I get home I will make sure to copy them down and send the info to you.

It has not given me an internet error message- only the "I'm sorry something isn't working- please reset and try again"

I have a single router and only a small wall in between the router and the speaker- so it is very close. I have the router through X-finity and I will get that info later also

I did have them upgrade my router about 7 months ago, but I have used the speaker since then.

Re: Nest Mini Speaker will not connect to wi-fi

GarrettDS — Thu, 02 Dec 2021 23:20:50 GMT

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Nest Mini Speaker will not connect to wi-fi

Jake — Wed, 26 Jan 2022 19:44:50 GMT

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

Best regards,
Jake