topic Re: Nest hub hears my question but goes back to main screen in Speakers and Displays

Nest hub hears my question but goes back to main screen

Jbrune — Sat, 18 Sep 2021 05:27:48 GMT

Lots of times when I ask my nest hub a question I see you typing at the top of the screen but then halfway through the question it stops typing and goes back to the main screen and never answers me.

Re: Nest hub hears my question but goes back to main screen

frances — Tue, 21 Sep 2021 00:32:26 GMT

Hi Jbrune,

Thanks for your post. Oh no! That does not sound great that your device is not listening or responding to your voice commands. Let's get this issue resolved, I would be more than happy to help. First, I have some quick questions.

Which Google Nest Hub device do you have? (model name, generation number)
Could you please try to do a reboot and Factory Data Reset on your Google Nest Hub? Are there any improvements?
- A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
- Note: This action will clear your data from the device and can't be undone.

I look forward to your response, thanks for your patience!

Re: Nest hub hears my question but goes back to main screen

frances — Thu, 23 Sep 2021 17:12:02 GMT

Hi All,

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. Thank you.

Re: Nest hub hears my question but goes back to main screen

Jbrune — Thu, 23 Sep 2021 17:16:42 GMT

My apologies for the delay. Work has been quite busy. It is working ~95% of the time now, only 5% exhibiting that same behavior. I will do a system reset this evening and see if that improves it.

Thank you for your response.

Re: Nest hub hears my question but goes back to main screen

frances — Thu, 23 Sep 2021 19:18:07 GMT

Hi Jbrune,

Thanks for your reply back. No worries! I look forward to your response.

Re: Nest hub hears my question but goes back to main screen

frances — Mon, 27 Sep 2021 13:30:36 GMT

Hi All,

Just checking to see if you have any other questions or concerns. Thanks.

Re: Nest hub hears my question but goes back to main screen

Jbrune — Mon, 27 Sep 2021 15:58:11 GMT

I found the problem. I had gestures turned on and it was seeing the 'stop' gesture, even though we weren't moving, or even near the camera. I turned off gestures and the search is working.

Has anyone else see this problem?

Re: Nest hub hears my question but goes back to main screen

frances — Tue, 09 Nov 2021 21:47:29 GMT

Hi Jbrune,

Sorry for the delay, I appreciate your patience. Thank you for the update!

I am glad to hear that you were able to resolve the issue, that is definitely an interesting reason why that issue was being triggered. Sometimes, the gestures feature will pause media if a device detects movement, it could be a hand, lifting your arm, etc. However, you would see a 'paused' message on the right corner.

Please let me know and keep me updated if this issue comes back. If you could send in feedback regarding this issue and situation, it would be greatly appreciated as it will allow our team to look further into this situation. Thanks again.

Re: Nest hub hears my question but goes back to main screen

Jbrune — Tue, 09 Nov 2021 23:15:10 GMT

I made sure we weren't moving. I eventually noticed the 'pause' icon in the corner of the screen, that's what clued me in. Do I still need to send in feedback if you have this report? Let me know if there is anything I can do to help troubleshoot.

I just turned off the gestures and I don't really miss it.

Re: Nest hub hears my question but goes back to main screen

frances — Fri, 19 Nov 2021 23:05:19 GMT

Hi Jbrune,

It would be very helpful if you could still send in feedback, this will allow us to further look into the issue. Thank you for your help and patience, I will keep you updated!

Re: Nest hub hears my question but goes back to main screen

Jake — Thu, 10 Feb 2022 21:02:22 GMT

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

Best regards,
Jake