topic Re: Cracking and popping noises when playing music in Speakers and Displays

Cracking and popping noises when playing music

propangel — Mon, 30 Oct 2023 15:17:23 GMT

Since August my Google Nest Mini has been making cracking and popping noises WHILE playing music from YouTube Music. I have tried every possible solution found online, including factory resetting it. Nothing has changed. It isn't consistent, meaning it doesn't happen every song, but it happens more than 80% of the time while I am listening to music during my workday - and it is annoying. I previously posted about this and it was closed with no resolution. Now I am also noticing the noise while streaming music from TuneIn. However, if I use Bluetooth from my phone, there is no noise. I see other posts regarding this issue, but what is the resolution?

Re: Cracking and popping noises when playing music

Princesss — Thu, 02 Nov 2023 14:34:26 GMT

Hi propangel,

Thanks for posting in the Community.

We're sorry to hear about what happened. I also appreciate all the efforts in trying some steps to resolve this. Let's sort things out by answering these questions:

What's the distance between your Google Nest Mini from your router?
Does it also happen when you try to ask your Google Nest Mini basic commands like weather, time or any questions?
What's its cast firmware version?

To check which firmware version you're on, follow these steps:

Open the Google Home app .
Tap your device's tile.
Tap Settings Device information.
Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX".

Looking forward to your response.

Best,

Princess

Re: Cracking and popping noises when playing music

propangel — Thu, 02 Nov 2023 15:38:00 GMT

My router and Mini are only about 8 feet apart. The noises do not happen during basic commands. As stated in my post, it's during playing/streaming music. I also noticed it a few times during the news podcasts that play as part of a routine. The System firmware is: 375114 and the Cast firmware: 2.57.375114

Re: Cracking and popping noises when playing music

Princesss — Thu, 02 Nov 2023 19:43:36 GMT

Hello propangel,

Thanks for responding. We'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.

Best,

Princess

Re: Cracking and popping noises when playing music

propangel — Thu, 02 Nov 2023 20:22:33 GMT

I just finished the form

Re: Cracking and popping noises when playing music

Princesss — Fri, 03 Nov 2023 19:59:37 GMT

Hello propangel,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.

Best,

Princess