topic Re: Text error on screen when trying to view Arlo baby monitor in Speakers and Displays

Text error on screen when trying to view Arlo baby monitor

Stew3448 — Thu, 12 Oct 2023 12:12:30 GMT

Hi, three days ago my hub max stopped displaying my Arlo baby monitor. The voice command says that it's displaying but all I get on the screen is a text error. I've rebooted both numerous times but still no joy. Arlo works fine on other devices. Below is a picture of the text showing on the hub instead of the camera image. Hope someone can help.

Re: Text error on screen when trying to view Arlo baby monitor

Witt — Sat, 14 Oct 2023 04:25:20 GMT

We have both a Nest Hub and a Nest Hub Max and they are both having the same issue with the Arlo Baby. Our other Arlo cameras are working fine on the display.

Re: Text error on screen when trying to view Arlo baby monitor

Stew3448 — Sun, 15 Oct 2023 08:05:59 GMT

In a way I'm glad it's not just me. Really annoying though. It's the reason I got the hub. Should have gone with Alaxa.

Re: Text error on screen when trying to view Arlo baby monitor

Bungfritz — Sun, 15 Oct 2023 08:34:23 GMT

I can report I have the same problem as well with both our Nest screens and a Lenovo branded Google Hub.

Arlo said because its a problem specific to Google so they are the ones that need to investigate. Contacted Google and they just asked me to reset everything which didn't do anything. Hope someone will be able to look into this as it was working fine last week?

Re: Text error on screen when trying to view Arlo baby monitor

Princesss — Wed, 18 Oct 2023 17:01:21 GMT

Hello folks,

Thanks for reaching out to the Community.

I appreciate all the details you've shared to this thread and it looks like the issue only involves Arlo. Has anyone here already tried performing a complete reset to their Google Nest displays? If not, let's give these steps a try.

Factory reset Google Nest or Home speakers or displays

As soon as this step is done, try streaming Arlo baby monitor to your Google Nest displays and see if reset makes any difference on its behavior.

Keep me posted.

Best,

Princess

Re: Text error on screen when trying to view Arlo baby monitor

Stew3448 — Wed, 18 Oct 2023 17:26:40 GMT

This made no difference unfortunately.

Re: Text error on screen when trying to view Arlo baby monitor

Princesss — Thu, 19 Oct 2023 21:58:33 GMT

Hello Stew3448,

Thanks for trying the steps. Have you already reached out to Arlo to check with them if they made any changes especially its firmware that affected the camera's behavior when streaming to Google Nest displays?

Best,

Princess

Re: Text error on screen when trying to view Arlo baby monitor

Stew3448 — Thu, 19 Oct 2023 22:11:27 GMT

I haven't but another member that is having the same issue has been in contact with Arlo an they said, its a problem specific to Google so they are the ones that need to investigate. Looks like both companies are trying to blame each other.

Re: Text error on screen when trying to view Arlo baby monitor

Tom_k — Fri, 20 Oct 2023 05:45:55 GMT

I have the same issue, started October 5th. Please put your hub in night mode and try to stream, you can read the error code in the XML then open another Arlo ticket and provide them the number.

Arlo support hasn't closed my ticket yet, but I'm sure they will soon, based on my previous experience with their (lack of) support.

Re: Text error on screen when trying to view Arlo baby monitor

Bungfritz — Fri, 20 Oct 2023 05:58:25 GMT

Arlo tech support have advised as streaming works on their app and through the google home app itself, that this problem is isolated to the Nest hubs and therefore is an issue for Google and not for them. I have also reset my nest hub without any success either.

Re: Text error on screen when trying to view Arlo baby monitor

Bungfritz — Fri, 20 Oct 2023 06:01:40 GMT

I've just posted my error code shown on the screen, hopefully it can assist someone at Google to investigate further?

Re: Text error on screen when trying to view Arlo baby monitor

Bungfritz — Fri, 20 Oct 2023 06:09:24 GMT

I have lodged a case with the attached XML number to Arlo, they haven't been very helpful and keep on asking for my Arlo app version number on my phone to which I have provided but I can't see it being relevant to the streaming issue on the Google Nest at all.

Re: Text error on screen when trying to view Arlo baby monitor

Tom_k — Mon, 23 Oct 2023 02:32:22 GMT

I ran a tcpdump and put it in my ticket. I'm still at their lowest tier support, so they have no idea what that info is, but maybe someone higher will get it eventually. It shows the issue is coming from Arlo's end.

Should start a thread here on Arlo's forums:

https://community.arlo.com/t5/Arlo-Baby/bd-p/en-arlo-baby

Re: Text error on screen when trying to view Arlo baby monitor

Kidibul — Sat, 28 Oct 2023 18:46:30 GMT

This problem is not only related to the baby monitor, my VMC3030 cameras are also not working with the same error message.
I've already started a thread @ Arlo forums and they recommended resetting up the Google Home Hub... but ofcourse that dit not help.

https://community.arlo.com/t5/Partner-Integrations/Cannot-view-on-Google-home-hub/m-p/1932580

Re: Text error on screen when trying to view Arlo baby monitor

Princesss — Tue, 31 Oct 2023 18:15:02 GMT

Hello everyone,

Thanks for your additional info. We'd like to investigate this further. Could you please provide the cast firmware version of your Google Nest speakers?

Check the firmware version of your speaker or display

To check which firmware version you're on, follow these steps:

Open the Google Home app .
Tap your device's tile.
Tap Settings Device information.
Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX".

Check the version on your Nest display

Swipe up from the bottom of the display screen.
Tap Settings About device. You should find your "Cast firmware version."
- For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

Looking forward to your responses.

Best,

Princess

Re: Text error on screen when trying to view Arlo baby monitor

Stew3448 — Tue, 31 Oct 2023 19:59:02 GMT

Hi, thanks for trying to help.

System firmware version :

12.20230611.1.67

Cast firmware:

1.70.377722

Many thanks.

Re: Text error on screen when trying to view Arlo baby monitor

Witt — Wed, 01 Nov 2023 02:23:44 GMT

My Nest Hub Max is running the same firmware and is also having the same issues.

I also own a Google Nest Hub 2nd Generation and two Lenovo Smart Displays and they all have the same problem when viewing an Arlo Baby camera. My other Arlo cameras work fine on all my smart displays. Those cameras are the Arlo Pro and Pro 2 models.

Re: Text error on screen when trying to view Arlo baby monitor

Kidibul — Wed, 01 Nov 2023 10:34:17 GMT

I have also the same firmware like Stew3448... My cameras are: Arlo VMC3030.
Now it shows only a black screen without error text.

Re: Text error on screen when trying to view Arlo baby monitor

Bungfritz — Fri, 03 Nov 2023 07:14:12 GMT

My Cast Firmware version: 1.70.377722

System firmware version: 12.20230611.1.67

Re: Text error on screen when trying to view Arlo baby monitor

Juni — Fri, 03 Nov 2023 19:36:18 GMT

Hi everyone,

Thanks for the additional info you've shared. We'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Regards,

Juni