topic Re: Simple question not understood, AGAIN in Speakers and Displays

Simple question not understood, AGAIN

SunnyRio — Sat, 04 Nov 2023 05:21:46 GMT

"When does the sun set in May?" - searching for this in a search engine gives the answer, yet Google Home can't understand, or gives me a football result?!

Re: Simple question not understood, AGAIN

nj_slacker — Sun, 05 Nov 2023 20:23:48 GMT

every time they release an update for the newer models, the older models get worse. i think it is because they attempt to apply the updates to models that are not meant to receive it and it ends in an error. for mine, i can no longer get a simple answer to a simple question.

"what's the weather? you're answer should be in this chart"(what happened to it's 55 and raining?)

"what is the date for election day? election day 2025 in march 5." (what happened to this year?)

Re: Simple question not understood, AGAIN

SunnyRio — Sun, 05 Nov 2023 21:16:56 GMT

I thought your device just sent the recording to Google servers and they worked out the answer, so I can't see why it matters what device you have. Hence asking it a question with no internet makes it cry.

Re: Simple question not understood, AGAIN

nj_slacker — Sun, 05 Nov 2023 21:25:24 GMT

i think some of the updates they process have more to do with how they process information rather than what the info is. and some of it doesnt apply to the older models. compare a tricycle to a 20 speed mountain bike, some things just arent applicable but the system pushes it to try then gets bogged down.

a big issue i have is asking easy questions to my mini and not getting expected results. "you're answer is in this chart"

using a mini (formerly, the dot)has no screen and requires a verbal answer from google while using a a hub(having a screen) can technically get an answer from a visual.

Re: Simple question not understood, AGAIN

SunnyRio — Sun, 05 Nov 2023 22:05:56 GMT

I have a phone and a screenless-speaker (doesn't have a name, I think it's just "Google Home Speaker 1st gen", annoying it has no name to use when discussing it. If I ask the same question of each, the speaker speaks and the phone gives visuals, I never get the problem you're having. Your model must have been put in the "has screen" list on the server for some reason.

What happens to me is it not understanding the question, both devices equally. "When does the sun set in May?" is a very simple question, not sure why it thought I wanted football results.

Re: Simple question not understood, AGAIN

Juni — Sat, 18 Nov 2023 19:17:07 GMT

Hi folks,

Thanks for reaching out and letting us know about your command concerns. I'm committed to providing you with excellent customer service and will do everything I can to help you resolve this issue. When did it begin? Were there any recent changes made? Check if your Google Assistant recognizes your command. See the steps below:

Open the Google Home app .
At the top right, tap your account.
Tap My Activity .

Regards,

Juni