topic Re: Google speaker plays one song then stops when asked to play a channel from SiriusXM in Speakers and Displays

Google speaker plays one song then stops when asked to play a channel from SiriusXM

slashinpdx — Wed, 31 May 2023 13:34:45 GMT

"Hey Google, listen to BPM Discovery from SiriusXM". Plays the correct channel on the current speaker, but stops at the end of the song.

"Hey Google, resume". - Nothing is playing...

This started a few days ago.

If I specify the channel by number, it works correctly: "Hey Google, listen to channel 341 from SiriusXM". Or, if the channel has a number and you specify it by name: "Hey Google, listen to Utopia from SiriusXM" it also works correctly. This only happens when the channel doesn't have a number. If it shows "SXM APP" on the channel lineup, it plays one song then stops. Sirius XM Channel List 2022 [with Channel Numbers] (ytechb.com)

Re: Google speaker plays one song then stops when asked to play a channel from SiriusXM

slashinpdx — Wed, 31 May 2023 13:32:28 GMT

Addition information: If I play any channel from the SiriusXM App on my phone, then cast it to the google home speakers in question, it works fine. Plays continuously. The issue only happens when attempting to play music by voice command.

Re: Google speaker plays one song then stops when asked to play a channel from SiriusXM

IdontknowJack — Fri, 02 Jun 2023 20:09:16 GMT

Having same problem. Used to work fine with a sxm app channel, Classic Rock BBQ, but now only plays 1 song then stops.

Re: Google speaker plays one song then stops when asked to play a channel from SiriusXM

PeggyLou — Sat, 03 Jun 2023 15:57:33 GMT

Having same problem with Sirius XM extra channels. Only get 1 song. Channels with numbers seem to play continuously.

Re: Google speaker plays one song then stops when asked to play a channel from SiriusXM

Dan_A — Sun, 04 Jun 2023 00:21:55 GMT

Hi folks,

@slashinpdx, @IdontknowJack, @PeggyLou, this is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made? Have you tried other radio stations and music services if it’s working via voice command?

It would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router, followed by your Nest speakers.
Plug them back in after 3 minutes.
Restarting your phone might also help.

If the issue persists, unlink and relink your SiriusXM from Google Home. Replicate the issue and tell me the error message.

Keep us posted.

Best,

Dan

Re: Google speaker plays one song then stops when asked to play a channel from SiriusXM

PeggyLou — Sun, 04 Jun 2023 18:48:31 GMT

Have the problem on Nest Minis (2) and a Nest Audio.
Started seeing the problem about 1 week ago
No hardware or software changes on our end
Rebooting Nest devices does not help
Other radio stations work fine on voice command, and numbered Sirius XM channels play continuously as they should on voice command

Re: Google speaker plays one song then stops when asked to play a channel from SiriusXM

slashinpdx — Tue, 06 Jun 2023 23:19:24 GMT

Dan:

Using minis, hub and hub max.
Issue started just over a week ago with no changes to hardware or system.
As to the "reset your speakers" suggestion, thanks, but that's the first thing anyone tries.
As to the "restart your phone" suggestion, I'm somewhat astonished you'd suggest it. Please explain your reasoning. The phone has nothing to do with the equation. We're talking about voice command on the nest speaker devices.
As to your "relink SiriusXM" suggestion, sorry, but also tried that.

This is really just a way to let Google know that something they've done caused issues for their end users. Not a request for assistance.

Re: Google speaker plays one song then stops when asked to play a channel from SiriusXM

Joseppi — Thu, 08 Jun 2023 01:58:49 GMT

My Home speakers have been doing the same thing for a couple of weeks now. Upon voice command or starting a routine, it streams the first song the channel plays then stops. I noticed it seems to depend on whether the station is a car radio channel, i.e.: it has a dedicated number assigned by SiriusXM to listen to when inside a vehicle, or is a web radio stream, i.e.: does not have a dedicated number assigned. The stations that are web only seem to be affected and only play one song then stop, whereas the stations that are car channels continuously stream from song to song as expected.

Re: Google speaker plays one song then stops when asked to play a channel from SiriusXM

jtakacs911 — Fri, 09 Jun 2023 13:13:37 GMT

Hello! I am seeing the same behavior with the extended web only channels that are a part of my SiriusXM subscription. Plays one song then stops. I have restarted the Nest Hub Max and reset my home network. I have also unlinked and re-linked my SiriusXM account in the Google Home App.

Re: Google speaker plays one song then stops when asked to play a channel from SiriusXM

Noxious — Sun, 11 Jun 2023 00:39:48 GMT

I have the same problem when playing "chillhop on SiriusXM" on my Google home Mini. Neither hard reset or factory reset fixed the issue.

Re: Google speaker plays one song then stops when asked to play a channel from SiriusXM

Joseppi — Sun, 11 Jun 2023 02:40:36 GMT

I've done all standard troubleshooting, rebooting devices (both in app and through unplugging and plugging back in), rebooting mobile phone, restarting both network modem and router, unlinking and relinking accounts, etc. Nothing has worked. The error message is gives me is very basic and simply says "voice commands are not yet available for that app." This is a regular Home speaker and two minis.

I'm with slashinpdx; this isn't really a request for assistance, but rather to inform Google they broke yet another thing on their Home/Nest devices because this was previously working functionality that has now suddenly stopped working, a very long and consistent history with Google Home devices I'm all too familiar with.

Re: Google speaker plays one song then stops when asked to play a channel from SiriusXM

IdontknowJack — Sun, 11 Jun 2023 03:20:37 GMT

I have a hunch it's a Sirius problem, no pun intended, because it behaves same way on both a Google speaker and an Amazon Echo device. I checked the Sirius app settings and found nothing that fixed the issue.

Re: Google speaker plays one song then stops when asked to play a channel from SiriusXM

Mettalic_Ranch — Thu, 22 Jun 2023 15:31:40 GMT

has anyone gotten resolution to this issue? reboot, reinstall, same problems.

Re: Google speaker plays one song then stops when asked to play a channel from SiriusXM

Jrae — Sun, 25 Jun 2023 15:13:58 GMT

Replying to be notified if a solution arises. Having the same issue.

Re: Google speaker plays one song then stops when asked to play a channel from SiriusXM

NetGuru — Tue, 27 Jun 2023 02:23:21 GMT

Same issue here. Same troubleshooting, same conclusion.

Re: Google speaker plays one song then stops when asked to play a channel from SiriusXM

Wosborn — Thu, 29 Jun 2023 02:45:37 GMT

Same same. Come on Google - how about a reply?

Re: Google speaker plays one song then stops when asked to play a channel from SiriusXM

allanw — Sun, 02 Jul 2023 19:13:59 GMT

I am having the same problem.
Xtra channels. Those without a number stop after 1 song when verbally asking Google to play the channel by name from SiriusXM. I am using pretty much using every Google home device. So not worth it to list them here.
I have rebooted everything.
I have re-linked SiriusXm to Google home.
Please help. It’s not something your users have changed.

Re: Google speaker plays one song then stops when asked to play a channel from SiriusXM

Losingme — Mon, 03 Jul 2023 18:38:16 GMT

I'm having the same issue across several different nest devices as well.

Re: Google speaker plays one song then stops when asked to play a channel from SiriusXM

Woppel — Wed, 05 Jul 2023 01:46:40 GMT

I am having the same problem with my Google Home as well. Only happens on Google home, my Alexa will play continuously. May be the solution since I see Google has stopped responding.

Re: Google speaker plays one song then stops when asked to play a channel from SiriusXM

JPeterO — Thu, 06 Jul 2023 16:24:56 GMT

While I don't use Google Home, I do use Alexa, and the same thing is happening on my Echo Dot, Echo Show, and Alexa app on my phone. Because this same issue is happening on both Google and Alexa, it strongly suggests that it is a Sirius problem. If I use the Sirius app on my phone there is not issue and I get songs played one after another.

Note that the numbered Sirius channels are streams that play the same for everyone and the songs cannot be skipped, whereas the Xtra Channels (as well as the Pandora stations you can create if you have the Platinum subscription) are unique streams and you can skip songs if you like. This type of stream seems to be the one having the issue.