topic Re: Incorrect temperature sleep sensing in Speakers and Displays

Incorrect temperature sleep sensing

abugintheground — Tue, 01 Aug 2023 17:50:59 GMT

The temperature recorded on my nest hub sleep sensing is wildly inaccurate (37°C, should be more like 23-25 at it's hottest.. I'm only in the UK!).

- is there an internal thermometer that needs recalibrating or is faulty?

- is this picked up from weather data?

Any ideas?

Re: Incorrect temperature sleep sensing

Joerg — Sat, 05 Aug 2023 18:40:26 GMT

Same with mine Nest Hub 2. Gen. .

First 0° Celsius, than a few weeks correct, now always 37° Celsius.

Best regards

Joerg

Re: Incorrect temperature sleep sensing

Muddi — Sun, 06 Aug 2023 19:32:41 GMT

Hello folks,

Thank you for providing details about the issue. I understand how frustrating it can be when experiencing difficulties with your Google Nest Hub (2nd gen). I have a few questions: when did the issue start? Does your Nest Hub provide an accurate temperature when you ask it?

To troubleshoot the problem, let's try re-calibrating the sleep sensing on your Nest Hub (2nd gen) and see if that resolves the issue. Please follow the steps below:

Open the Google Home app.
Tap the display Settings > Sleep Sensing > Re-calibrate.
Follow the instructions on the display to calibrate.

After re-calibrating, check if your device behaves normally. If the issue persists, please let me know and we can explore further solutions.

Cheers,

Muddi

Re: Incorrect temperature sleep sensing

Joerg — Mon, 07 Aug 2023 15:22:32 GMT

Dear Muddi,

Thanks for your reply!

I tested the recalibration even a few times,

I also followed the suggestions in this similar thread: https://www.googlenestcommunity.com/t5/Nest-Thermostats/Google-Nest-Hub-2nd-gen-not-showing-temperature/m-p/436411#M94550

A few days ago I even did a factory reset on my Nest Hub 2. Gen. by pressing 10 seconds both Volume Up and Down.

Now it says 36° Celsius instead of 37° Celsius. So, the sensor seems to work and is "recalibrated" when doing a factory reset, but the value is wrong. Should be around 21° Celsius.

I bought it last year in November. At the beginning the temperature was correct, then suddenly 0° Celsius, but since maybe 2 month it was 37° Celsius.

I don't know hows to "ask" for the temperature. I also have 2 Google Nest Audio, but the only way to get a look at the temperature seems to be inside the sleep report.

Cheers,

Joerg

Re: Incorrect temperature sleep sensing

Muddi — Mon, 07 Aug 2023 18:23:42 GMT

Hey Joerg,

Thanks for the information. What is the current firmware version of your Nest Hub (2nd gen)? Also, do you have a thermostat? If yes, you can your device about the temparature.

Cheers,

Muddi

Re: Incorrect temperature sleep sensing

Joerg — Tue, 08 Aug 2023 13:50:31 GMT

Hello Muddy,

this is the information from my Nest Hub:

Systemfirmware: 11.20230306.3.112014
Cast-Firmware: 1.69.362882

Sorry, I do not have a thermostat from Google. Besides the Nest Hub I own two Nest Audio working as a Stereo Pair.

Cheers,

Jörg

Re: Incorrect temperature sleep sensing

Muddi — Tue, 08 Aug 2023 18:51:37 GMT

Hi there,

Thanks for the added information. To confirm, does it display the right weather temperature on the screen when you're device is on idle mode?

Cheers,

Muddi

Re: Incorrect temperature sleep sensing

Joerg — Wed, 09 Aug 2023 11:39:25 GMT

Dear Muddi,

can you please explain what Idle mode means?

I only know of the internal temperatur sensor to be visible in the detailed sleep report within the Nest Hub.

Even e. g. Google Fit does not report the temperature from the sleep report.

Cheeers,

Joerg

Re: Incorrect temperature sleep sensing

Muddi — Wed, 09 Aug 2023 19:58:51 GMT

Hey Joerg,

Idle or standby mode refers to the state of your device when it is not actively being used for activities such as playing music or movies. During this mode, you will see the weather displayed on the lower right corner of the screen, next to the clock. Also, you can ask your Nest display about the weather by using voice commands such as "Hey Google, what's the weather?" or "Hey Google, what's the temperature?" This will provide you with the current weather information.

Keep me posted.

Cheers,

Muddi

Re: Incorrect temperature sleep sensing

Joerg — Thu, 10 Aug 2023 10:58:46 GMT

Hi Muddi,

ahh, ok, I see.

Yes, this is working without problems.

In fact I actually use the "weather full screen clock" on my Nest Hub to know if its's worth to stand up in the morning... 😀

Cheers,

Joerg

Re: Incorrect temperature sleep sensing

abugintheground — Fri, 11 Aug 2023 18:45:26 GMT

Hi,

Thanks for picking up the conversation Joerg!

I've tried recalibrating. The weather displays ok as I guess this is being read from a remote weather service rather than the unit itself?
Seems to be a problem with the internal thermometer (is there one?)

Re: Incorrect temperature sleep sensing

Joerg — Sat, 12 Aug 2023 08:32:22 GMT

Hi abugintheground,

here you can find all the information about the built in sensors:

https://support.google.com/googlenest/answer/9330256?p=sensorglossary&hl=en&visit_id=636942523055167873-3933884192&rd=1#topic=7029677

Google says:

Temperature sensors determine the current temperature. This can be the ambient temperature in a room, or the temperature inside a device.

Nest Hub (2nd gen)

Measures ambient room temperature with Sleep Sensing to help you understand sleep environmental disturbances.

So the problem is that there is no access to the temperature sensor besides the sleep report, e.g. for calibrating.

Cheers,

Joerg

Re: Incorrect temperature sleep sensing

Muddi — Tue, 15 Aug 2023 20:38:50 GMT

Hi Joerg,

We appreciate your efforts. Please fill out this form with all the needed information. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

@abugintheground: Could you tell us the current firmware version of your Nest Hub (2nd gen)?

Cheers,

Muddi

Re: Incorrect temperature sleep sensing

Joerg — Tue, 15 Aug 2023 15:01:49 GMT

Hi Muddi,

I just finished the form as requested.

This is the information from my Nest Hub:

Systemfirmware: 11.20230306.3.112014
Cast-Firmware: 1.69.362882

Cheers,

Joerg

Re: Incorrect temperature sleep sensing

Muddi — Tue, 15 Aug 2023 20:38:18 GMT

Hey Joerg,

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details.

Cheers,

Muddi

Re: Incorrect temperature sleep sensing

Joerg — Tue, 15 Aug 2023 23:16:55 GMT

Perfect, Muddi, thanks so far for your help!

Cheers,

Joerg

Re: Incorrect temperature sleep sensing

SpikeGuy — Wed, 16 Aug 2023 19:35:08 GMT

Hey guys!

Any news regarding this issue? My Nest Hub also started doing this random thing with the temperature and the light levels during sleep sensing.

Is there a fix for this?

Cheers,

SpikeGuy

Re: Incorrect temperature sleep sensing

Muddi — Tue, 29 Aug 2023 19:53:44 GMT

Hello SpikeGuy,

Sorry to hear that. Could you tell us the current firmware version of your device? Also, please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.

Cheers,

Muddi

Re: Incorrect temperature sleep sensing

abugintheground — Tue, 22 Aug 2023 22:03:03 GMT

Hi Muddi

Sorry I've been slow to reply, I'm never by my laptop in bed where the nest hub is normally!

Firmware version is 11.20230306.3.112016

Serial number is 25111J3DA51R4U

Re: Incorrect temperature sleep sensing

SpikeGuy — Tue, 22 Aug 2023 22:11:17 GMT

Hey Muddi,

As @abugintheground previously commented, my firmware version is the same as his : 11.20230306.3.112016

Let me know if there are any other informations I can provide any other informations.

Best regards,

SpikeGuy