topic Re: Double tap to activate and red outline on screen in Speakers and Displays

Double tap to activate and red outline on screen

Bellagogo0203 — Tue, 10 Oct 2023 01:49:55 GMT

Screen has red outline around it and every button or header there’s a voice that keeps saying “double tap to activate”. Not sure how this mode got turned on but I want to shut this off and it’s not clear how to do that. Looked thru settings and nothing seems to toggle this off. Frustrating to keep hearing this on every button.

Also is there a way for the Home Screen/default screen to be a constant live feed of the cameras ? Like a surveillance view you’d see in convenience stores on a tv.

Re: Double tap to activate and red outline on screen

Juni — Fri, 13 Oct 2023 17:06:06 GMT

Hi Bellagogo0203,

Thanks for reaching out. What Nest display do you own? Streaming multiple cameras on your display is currently not supported. For the red outline on your Nest display, does it happen when you interact with it? Could you send us a video clip or image showing it?

I look forward to your response.

Regards,

Juni

Re: Double tap to activate and red outline on screen

Bellagogo0203 — Sat, 14 Oct 2023 20:52:59 GMT

It’s the google nest hub max. Yes it’s whenever I interact with it.

Re: Double tap to activate and red outline on screen

Juni — Tue, 17 Oct 2023 19:53:01 GMT

Hi Bellagogo0203,

Got it. Thanks for the images you sent. When and where did you purchase your Nest Hub Max? What steps have you taken so far?

Let’s try to refresh your devices and observe if it makes a difference. First, reboot your Wi-Fi router, and once the network is back up, do the same thing to your Google Nest Hub Max.

Thanks,

Juni

Re: Double tap to activate and red outline on screen

Foudemab3437 — Thu, 09 Nov 2023 00:08:13 GMT

Red frame double tapping and voice telling me to double tap is annoying. I have same Hub Max in 2 different homes and only this one started doing this for the last 2 months. Very annoying

Re: Double tap to activate and red outline on screen

Juni — Thu, 09 Nov 2023 21:31:10 GMT

Hi Foudemab3437,

Thanks for posting. We hear you — we can understand why you feel that way. Have you tried the steps provided in this thread? If so, try the factory reset; this erases all your personalized settings and restores the factory default settings. It won’t automatically reconnect to WI-Fi, and you’ll need to set it up again. Check out the article below to know more about it.

Factory reset Google Nest or Home speakers or displays

Regards,

Juni

Re: Double tap to activate and red outline on screen

Foudemab3437 — Mon, 13 Nov 2023 14:23:54 GMT

I have tried everything in the thread, still red frame and double tapping issue! Other than unplugging the unit, is there another way to re-set the original factory setting? Thank you

Re: Double tap to activate and red outline on screen

Muddi — Mon, 13 Nov 2023 23:43:29 GMT

Hello Foudemab3437,

Thanks for trying. The only way to reset your device is by following the steps on the link shared by ? If you've tried those steps and still have the same issues, please fill out this form with all the needed information. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

Also, please let us know when and where you purchased your device.

Cheers,

Muddi

Re: Double tap to activate and red outline on screen

Juni — Tue, 21 Nov 2023 16:23:16 GMT

Hi there,

Hello again, we haven’t seen your form submission come through. Were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best,

Juni

Re: Double tap to activate and red outline on screen

Shirbo — Fri, 15 Dec 2023 22:29:15 GMT

I successfully turned mine off if you haven't already. It's in the accessibility menu within home app. It's called screen reader

Re: Double tap to activate and red outline on screen

Alex_S — Sat, 16 Dec 2023 19:37:47 GMT

Hi Shirbo,

We appreciate you sharing that information here in the community!

To anyone who needs to check the exact setting mentioned above:

Open the Google Home app > Devices > Tap the Google Nest Hub device icon.
Tap Settings at the top right > Accessibility > Screen reader.

Best regards,
Alex

Re: Double tap to activate and red outline on screen

Bellagogo0203 — Sat, 16 Dec 2023 19:41:51 GMT

Wow thank you so much!! This fixed the issue for me

Re: Double tap to activate and red outline on screen

Alex_S — Tue, 19 Dec 2023 18:11:26 GMT

Hi there,

Yay! We’re glad to hear that it’s all set. Should you have other questions or concerns, you know where to find us. We’d be happy to help.

Thanks,
Alex