topic Re: Wifi disconnects in Speakers and Displays

Wifi disconnects

Anthonyplace — Thu, 19 Oct 2023 08:56:47 GMT

I have a strange problem I have 5 pairs of google speakers original, mini, nest mini and max, one of the original pairs randomly disconnects from WiFi I have done everything. This setup has worked perfectly for years I have moved them close to the router, reset them and the router, moved another identical pair to the position they where but not changed any settings so now in kitchen but named music room they work fine. If I unplug the faulting ones they reconnect sometimes for a few days. I am now trying them unpaired

Re: Wifi disconnects

Alex_S — Wed, 25 Oct 2023 17:12:29 GMT

Hi Anthonyplace,

I know how it feels when something isn’t working the way it should. Let’s further look into it. Try to unpair this Google Home speaker pair, and then monitor their individual behavior. See if one of them will disconnect from the Wi-Fi.

Regards,
Alex

Re: Wifi disconnects

Anthonyplace — Fri, 27 Oct 2023 14:09:57 GMT

I have done that and removed the ones that are disconnecting, It seems it's the original Google Home and Home Mini that are affected I have a few Nest minis and displays not affected up to now. Everything has worked perfectly as is for a few years up until approx 3 weeks ago

I have removed 3 speakers and will let you know "Hold on while I connect to WI-FI" is what I get and the speaker some times has changed its name in the app iOS apple and in the devise list the speaker groups start jumping about

Re: Wifi disconnects

Anthonyplace — Fri, 27 Oct 2023 15:01:19 GMT

I seems a lot of users are experiencing since the firmware update.

Google Home

2.57.375114

Re: Wifi disconnects

Muddi — Sun, 29 Oct 2023 19:59:37 GMT

Hi there,

Thanks for the update. To confirm, have you tried connecting those speakers to a different network, like a mobile hotspot, to check if you will have the same issues?

Cheers,

Muddi

Re: Wifi disconnects

Anthonyplace — Sun, 29 Oct 2023 20:21:23 GMT

Yes I have tried. All my nest minis are ok and my displays second generation are ok my large display is ok . I have 4 original home speakers they were in 2 pairs and then unpaired and reset they are disconnecting and two home minis in one pair unpaired and reset just the same behaviour. Also a pair of home max speakers work fine. This has been a system for a few years and has given no trouble till a few weeks ago I am out in the country with no neighbours to cause interference problems I see a lot of people with similar issues since the new firmware

Re: Wifi disconnects

Anthonyplace — Mon, 30 Oct 2023 14:40:36 GMT

just to let you know my Home Max speakers do disconnect sometimes but if you speak to them again a few seconds later they reconnect and work. This behaviour is also new they NEVER disconnected before the new software update

thank you

Re: Wifi disconnects

Muddi — Mon, 30 Oct 2023 22:07:31 GMT

Hello Anthonyplace,

Thanks for the added information. What is the make and model of your router? Would you know if iPv6 is enabled on your network?

Cheers,

Muddi

Re: Wifi disconnects

Anthonyplace — Mon, 30 Oct 2023 22:33:12 GMT

fritz box 3490 ipv6 is not enabled

Re: Wifi disconnects

Biggsyboi — Tue, 31 Oct 2023 23:00:26 GMT

There's a known issue where I've been told that Google/Nest devices will not work with WiFi 6, but I checked and this is Wifi 5 so that's not your problem

Re: Wifi disconnects

Anthonyplace — Tue, 31 Oct 2023 23:04:44 GMT

What I would like to try if it were possible is to go back to the old firmware, sure google must have a way

Re: Wifi disconnects

Muddi — Thu, 02 Nov 2023 23:06:13 GMT

Hi Anthonyplace,

We appreciate your efforts. We'd be happy to take a look into this for you. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

@Biggsyboi: Thanks for helping here.

Cheers,

Muddi

Re: Wifi disconnects

Muddi — Sat, 11 Nov 2023 15:10:40 GMT

Hey Anthonyplace,

We got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you.

Cheers,

Muddi

Re: Wifi disconnects

Anthonyplace — Tue, 14 Nov 2023 08:54:12 GMT

just a few more observations I have 14 speakers and 3 displays working on a Fritxbox mesh wifi with 3 nodes the system has worked perfectly for 2 -3 years (quite an investment)

after spending an obsessive amount of time I find that the disconnecting is on stero paired speakers of the type original home and first-gen mini and mostly overnight I am now running the problem pairs as single speakers to see if its one of the pairs, and the number of times I have heard "hold on whilst I connect to wifi " must be dozens when this happens one of the pairs goes into the unlinked section of the app ( ios ) then I can not link then because they are unreachable but unpowering both reconnects them as a pair

Re: Wifi disconnects

Biggsyboi — Tue, 14 Nov 2023 12:56:50 GMT

The problem happens to all my Google and Nest speakers, paired or unpaired. But the same symptom as you wherein is mostly happens in the early hours of the morning

Re: Wifi disconnects

Anthonyplace — Tue, 14 Nov 2023 13:31:35 GMT

How long has this been happening to you

Re: Wifi disconnects

Biggsyboi — Tue, 14 Nov 2023 14:00:14 GMT

For over a year. I've been emailing with Google tech support whilst they keep saying they're working on it, for almost a full year now

Re: Wifi disconnects

Anthonyplace — Tue, 14 Nov 2023 14:32:30 GMT

That’s appalling I was hopping it was something to do with the last firmware update

Re: Wifi disconnects

Biggsyboi — Tue, 14 Nov 2023 14:41:21 GMT

Nope.

They told me it was because WiFi 6 isn't supported, even though my Deco system is backward compatible with WiFi 5

Re: Wifi disconnects

Anthonyplace — Tue, 14 Nov 2023 14:45:22 GMT

I don’t have WiFi 6, I have separate named 5gb and 2.4gb it fails the same on either one