topic Nest hub giving black screen after 2 mins if viewing nest camera in Speakers and Displays

Nest hub giving black screen after 2 mins if viewing nest camera

Dealio — Sun, 19 Nov 2023 05:45:03 GMT

I have already tried rebooting the modem, the camera, and the nest hub.

I keep getting the black screen almost instantly. I'm trying to use this as a baby monitor and I can't have it keep going black

Re: Nest hub giving black screen after 2 mins if viewing nest camera

Linda831 — Mon, 20 Nov 2023 12:05:26 GMT

Same here!

I think it is the update to the new firmware, because I have one Google Hub thats works perfect and that one is still on the 12.20230611.1.67 firmware. The other two Google Hubs are already on 14.20230831.4.67.

Re: Nest hub giving black screen after 2 mins if viewing nest camera

Juni — Fri, 24 Nov 2023 19:06:20 GMT

Hi folks,

Thanks for reaching out and letting us know about your Google Nest Hub concern. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Regards,

Juni

Re: Nest hub giving black screen after 2 mins if viewing nest camera

Alex_S — Tue, 28 Nov 2023 11:44:06 GMT

Hello there,

Dealio, we got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Linda831, we haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Warmly,
Alex