topic Google Max restarts when volume turned up past 70% in Speakers and Displays

Google Max restarts when volume turned up past 70%

Bcguy — Tue, 23 Nov 2021 21:34:23 GMT

I have a Google Home Max that cuts our and restarts whenever the Volume is turned up past a certain point (somewhere around 70%). I have tried re-starting the device, but it continues to happen. Can anyone speak to why this continues to happen?

Re: Google Max restarts when volume turned up past 70%

kikomaxx22 — Tue, 23 Nov 2021 22:00:29 GMT

I’m having the same problem

Re: Google Max restarts when volume turned up past 70%

Jake — Thu, 07 Apr 2022 19:41:10 GMT

Hey all,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Google Max restarts when volume turned up past 70%

Jake — Mon, 11 Apr 2022 17:51:41 GMT

Hey all,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Google Max restarts when volume turned up past 70%

Bcguy — Mon, 11 Apr 2022 18:17:53 GMT

Hi Jake,

The problem continues for my google home Max. As soon as I play music on a volume at 70% or higher, the max automatically restarts on it own.

Re: Google Max restarts when volume turned up past 70%

Jake — Wed, 04 May 2022 18:33:56 GMT

Hey Bcguy,

I am sorry to hear you are still having the issue with the device once the volume is above 70%, and for the delayed reply. Do you mind me asking if the device is being powered when you turn up the volume? Have you checked your sound settings? There is a chance the Bass may be too high on some songs, causing the system to restart when not powered correctly. Please let me know, as I would be happy to look further into the issue for you.

Best regards,

Jake

Re: Google Max restarts when volume turned up past 70%

Jake — Fri, 06 May 2022 18:34:22 GMT

Hey Bcguy,

I wanted to check in and follow up with you. Please let me know if you were able to get the device to work as intended, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Google Max restarts when volume turned up past 70%

Jake — Mon, 09 May 2022 18:34:06 GMT

Hey Bcguy,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Google Max restarts when volume turned up past 70%

Bcguy — Mon, 09 May 2022 18:41:28 GMT

I have tried all of your recommendations, but the problem continues to persist.

Re: Google Max restarts when volume turned up past 70%

Jake — Fri, 10 Jun 2022 19:14:09 GMT

Hey Bcguy,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

Re: Google Max restarts when volume turned up past 70%

Jake — Mon, 13 Jun 2022 16:43:43 GMT

Hey Bcguy,

I wanted to follow up with you, and double-check that the form has been filled out. Please let me know if you are having any trouble getting in contact with our Team.

Best regards,
Jake

Re: Google Max restarts when volume turned up past 70%

Jake — Wed, 15 Jun 2022 18:29:02 GMT

Hey Bcguy,

Re: Google Max restarts when volume turned up past 70%

Bcguy — Wed, 15 Jun 2022 22:59:36 GMT

I tried this form, but it didn’t work accurately. I will try again. However, still the issue with my google max continues.

Re: Google Max restarts when volume turned up past 70%

Jake — Thu, 23 Jun 2022 19:29:05 GMT

Hey Bcguy,

I wanted to check in with you, and ensure the form is working properly for you. Please let me know if you are having any trouble from here, as I would be happy to take a closer look.

Best regards,

Jake

Re: Google Max restarts when volume turned up past 70%

Bcguy — Thu, 23 Jun 2022 19:32:22 GMT

Sorry, I have not been able to fill out the form, and the Max continues to restart if audio turned up past 70%

Re: Google Max restarts when volume turned up past 70%

Jake — Thu, 30 Jun 2022 17:21:39 GMT

Hey Bcguy,

I am sorry to hear you are having trouble with the form. I am showing the issue that was causing the form to submit has been resolved. Do you mind me asking if you could please fill out the form once more, as our Team will be in contact via email from there to assist further.

Best regards,

Jake

Re: Google Max restarts when volume turned up past 70%

Jake — Tue, 05 Jul 2022 17:28:38 GMT

Hey Bcguy,

I wanted to check in, and see if you are in contact with our Team. Please let me know once the form has been filled out, as I would be happy to review further.

Best regards,

Jake

Re: Google Max restarts when volume turned up past 70%

Jake — Wed, 06 Jul 2022 17:02:20 GMT

Hey Bcguy,

Re: Google Max restarts when volume turned up past 70%

KamalKant — Thu, 07 Jul 2022 04:35:29 GMT

I am having the same problem, Please help

Re: Google Max restarts when volume turned up past 70%

Jake — Thu, 07 Jul 2022 17:45:10 GMT

Hey KamalKant,

I am sorry to hear you are also running into the issue. Do you mind me asking what troubleshooting steps you have already tried to resolve the issue? Please let me know, as I would be happy to review.

Best regards,

Jake