topic New Nest Aware Sub'r Issue in Subscriptions and Services

New Nest Aware Sub'r Issue

Nelood — Thu, 23 Dec 2021 23:50:17 GMT

Happy Holidays,

After subscribing to Nest Aware my Google Home app doesn't appear to be displaying "events/history" for all devices, but shows "events/history" in the Nest app without issue. All was working fine within the trial period.

So I have the Nest Doorbell (wired), Nest Hub Max, and just recently the Nest Cam (wired) - purchased all within the past couple months.

The Nest Aware trial for the 'Hub Max' and 'Doorbell' has expired; and the 'Cam' is still working off of the trial without issue in both apps. I decided to try the Nest Aware paid subscription; however, when I use the Google Home app now (with the active sub) the 'Doorbell' and 'Hub Max' still only show the options "Live" and "More". I appear to be missing the "History" option for events. The 'Cam' displays "History", "Live", and "More" within the Home app.

I appreciate any troubleshooting guidance.

Re: New Nest Aware Sub'r Issue

Dansquestions — Fri, 24 Dec 2021 00:20:22 GMT

The devices might have got set up in different "homes" or "Structures" by mistake

Re: New Nest Aware Sub'r Issue

Nelood — Fri, 24 Dec 2021 02:32:57 GMT

No changes after I totally removed all devices and family members from both apps and deleted the home all together and started from scratch. I guess I'm stuck/done.

Re: New Nest Aware Sub'r Issue

Nelood — Fri, 24 Dec 2021 03:01:46 GMT

I think I figured it out.

The 'Nest Aware Plus' subscription enables the easy access "history" button in the main view of each camera - now, the regular 'Nest Aware' subscription requires you to click the top-right vertical ellipses 'option' button to view the history events. Sigh...

Re: New Nest Aware Sub'r Issue

Brad — Thu, 17 Mar 2022 19:08:59 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: New Nest Aware Sub'r Issue

Nelood — Thu, 17 Mar 2022 19:29:37 GMT

Hi Brad, I think I came to a resolution, but if you have additional insight...

I am a Nest Aware Plus subscriber, but my Nest doorbell and Nest Hub Max do not have the "history" button in the Google Home app? I can only view their history in the Nest app?

Is this working as intended? See link for image reference. https://ibb.co/LhcjJPd

Please note my Nest wired camera does have the "history" button in the Google Home App.

Re: New Nest Aware Sub'r Issue

Brad — Thu, 24 Mar 2022 21:24:05 GMT

@Nelood

Have you migrated your account from Nest to Google Home by chance? That may be why there are some issues with the cameras not showing history. I would start with restarting the devices, and if you still cannot find the history or new events, then Factory Reset them and try again.

Best regards,

Brad.

Re: New Nest Aware Sub'r Issue

Brad — Mon, 28 Mar 2022 15:51:04 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: New Nest Aware Sub'r Issue

Nelood — Mon, 28 Mar 2022 15:59:21 GMT

Hi, I deleted the 'Home' and re-added all the devices with the same result. I believe I am migrated to Google Home.

Re: New Nest Aware Sub'r Issue

Brad — Mon, 28 Mar 2022 16:44:06 GMT

@Nelood

If you no longer have access in the Nest App, then you have migrated to the Google Home app. Did you make sure to remove your devices access to that home first?

Best regards,

Brad.

Re: New Nest Aware Sub'r Issue

Brad — Thu, 14 Apr 2022 16:11:20 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.