topic Why is video history taking hours to view?! in Subscriptions and Services

WHY DOES IT TAKE HOURS TO VIEW HISTORY?!

SnarkyMama68 — Wed, 07 Feb 2024 14:55:51 GMT

WHY DOES IT TAKE HOURS TO VIEW VIDEO HISTORY?!?! For example: I caught someone live stealing from outside of our non-profit organization. I can see on the thumbnail in history that it captured the event, but when I click to view it, it says it’s not ready to view. This happened HOURS - when WILL it be ready to view?!?! I can’t file charges until I can provide the proof!

Re: WHY DOES IT TAKE HOURS TO VIEW HISTORY?!

SnarkyMama68 — Wed, 07 Feb 2024 14:58:02 GMT

Edit to add: the event happened HOURS AGO. This has been going on for weeks!!

Why is video history taking hours to view?!

SnarkyMama68 — Wed, 07 Feb 2024 15:15:59 GMT

WHY DOES IT TAKE HOURS TO VIEW VIDEO HISTORY?!?! For example: I caught someone live stealing from outside of our non-profit organization. I can see on the thumbnail in history that it captured the event, but when I click to view it, it says it’s not ready to view. This happened HOURS ago - when WILL it be ready to view?!?! I can’t file charges until I can provide the proof!

Re: WHY DOES IT TAKE HOURS TO VIEW HISTORY?!

EmersonB — Sat, 10 Feb 2024 22:40:17 GMT

Hello SnarkyMama68,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, do you have a Nest Aware subscription? Do you have the Nest Camera or Nest Doorbell? How far are they from your Wi-Fi router? Try restarting your Nest Camera and/or Nest Doorbell and Wi-Fi router and monitor their behavior.

Let us know how it goes.

Regards,

Emerson