topic Re: First generation Nest camera offline and blinking blue in Subscriptions and Services

First generation Nest camera offline and blinking blue

macc — Tue, 06 Feb 2024 05:51:51 GMT

My camera went offline and is blinking blue. Cant see camera on my app when Im away

What can I do?

There is no customer service number to call ?

Re: First generation Nest camera offline and blinking blue

MplsCustomer — Tue, 06 Feb 2024 13:46:08 GMT

@macc

If you want to talk to Support, see the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Google Nest does not document a blinking blue status light for the 1st gen camera:

https://support.google.com/googlenest/answer/9268073?hl=en&sjid=10074045261059930223-NC#zippy=%2Cgoogle-nest-cam-indoor-and-outdoor

Re: First generation Nest camera offline and blinking blue

Lance_L — Thu, 08 Feb 2024 16:51:13 GMT

Hey there,

@macc, thanks for reaching out to the Google Nest Community. I wanted to chime in and see if you still needed any assistance. Were you able to contact our support team as suggested by MplsCustomer above? If yes, how was it?

Also, if you haven’t done so already, check out his handy guide to help you troubleshoot an offline Nest camera or doorbell.

Let me know if you have any questions.

I appreciate the help, MplsCustomer.

Best,

Lance