topic Re: Unable to log into nest due to 2 step verification. in Subscriptions and Services

Unable to log into nest due to 2 step verification.

Aclewer — Fri, 16 Feb 2024 00:02:42 GMT

I have a non migrated (to Google) nest aware subscription account that I would like to cancel.

I understand that to cancel the nest aware subscription, I need to log into my nest account and cancel there.

Problem: I am unable to sign into my nest account due to the 2 step verification process and I no longer have the phone number that the code is sent to.

I’ve searched online for solutions but haven’t found any and I can’t find a number or live chat with nest where I can speak to someone live to cancel my subscription.

Re: Unable to log into nest due to 2 step verification.

MplsCustomer — Fri, 16 Feb 2024 02:35:11 GMT

@Aclewer

You can try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: Unable to log into nest due to 2 step verification.

Jenelyn_O — Tue, 20 Feb 2024 00:57:26 GMT

Hi there,

@Aclewer, thanks for reaching out. I just want to check if you managed to see the response above and get in touch with our support. Please let us know if you still have questions in mind, as we'll be willing to help.

I appreciate your input, @MplsCustomer.

Best,

Jenelyn