topic Re: Cancelling 1st gen subscription in Subscriptions and Services

Cancelling 1st gen subscription

Feedback — Mon, 19 Feb 2024 18:29:54 GMT

I have a 1st gen subscription for my nest hello doorbell. With the price increase, I want to cancel it. If I cancel it now, is it prorated and I'll get a refund for the remaining time or will it just end at the end of the yearly subscription?

Also, there doesn't appear to be any way for me to remove my credit card information. How do I do this?

Thanks in advance.

Re: Cancelling 1st gen subscription

MplsCustomer — Mon, 19 Feb 2024 20:10:12 GMT

@Feedback

I'm just another Google Nest customer, but it seems that if you cancel a 1st gen Nest Aware subscription in favor of a 2nd gen subscription, you will get a pro-rated refund, but you do NOT get any refund if you cancel a 2nd gen Nest Aware subscription:

"If you switch from Nest Aware 1st gen to Nest Aware 2nd gen, you get a prorated refund. Your prorated refund is for the unused time from your previous Nest Aware subscription."

"Important: The Nest Aware 2nd service is non-refundable and you will not receive a refund even if you stop using the service or turn off Nest Aware features."

https://support.google.com/store/answer/11264766

I don't know what happens if you just cancel a 1st gen subscription and do NOT get a 2nd gen subscription.

I don't know how to remove your credit card information.

You could try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: Cancelling 1st gen subscription

JFS1 — Wed, 21 Feb 2024 06:36:16 GMT

Good luck cancelling!! I’ve been trying for weeks it’s impossible!!

Re: Cancelling 1st gen subscription

Jenelyn_O — Fri, 23 Feb 2024 00:18:50 GMT

Hi everyone,

@Feedback, thanks for checking it with us. I'd like to check if you were able to get in touch with our support team by following the link shared above.

@JFS1, I appreciate you being a step ahead of us, and I'm sorry for the trouble this may have caused you. You can follow the link provided above as well to properly assist you over the line.

Thanks for your input, @MplsCustomer.

Best,

Jenelyn