topic Video History in Subscriptions and Services

Video History

dksose411 — Fri, 01 Mar 2024 23:58:25 GMT

Would anyone know how to access video history? I see my only goes back 30 days and I need 45 days. Much appreciated.

Re: Video History

MplsCustomer — Sat, 02 Mar 2024 00:20:09 GMT

How far back your video history goes depends on your Nest Aware subscription.

With a "Nest Aware" subscription, you get event video history for up to 30 days.

With a "Nest Aware Plus" subscription, you get event video history for up to 60 days, and 24/7 video history up to 10 days.

For 1st gen cameras with a 1st gen Nest Aware subscription, you get 24/7 video history for up to 5, 10, or 30 days, depending on the particular subscription.

See this post for details: https://support.google.com/googlenest/answer/9681538

(As noted in this post, "All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days."

You can check your subscription here: https://store.google.com/subscriptions

For 1st gen subscriptions, in the Google Nest app you can go to Settings | Nest Aware.

To view video history in the Google Nest app: https://support.google.com/googlenest/answer/9208447

To view video history in the Google Home app: https://support.google.com/googlenest/answer/10904254

Re: Video History

dksose411 — Sat, 02 Mar 2024 00:35:02 GMT

Thank you so much. I upgraded a short time ago but maybe it takes some time to take effect?

Re: Video History

MplsCustomer — Sat, 02 Mar 2024 00:43:17 GMT

@dksose411

If you upgrade from a "Nest Aware" subscription to a "Nest Aware Plus" subscription, you start getting additional history starting on the day you upgrade, but they can't go out and retrieve history that isn't already there. So, for example, on the day you upgrade you have 30 days of event history. The next day you'll accumulate one more day and have 31 days, and on the following day you'll have 32 days, until you gradually get to 60 days, one day at a time. When you first get a new subscription, you only have 1 day of history after the first day, even if you've had the camera for awhile. That's why they say "Up to 60 days of event video history."

Re: Video History

Lance_L — Tue, 05 Mar 2024 17:37:50 GMT

Hey everyone,

@dksose411, thanks for posting in the Community. I wanted to check in and see if you still needed any help. Have you managed to review MplsCustomer’s response? If yes, how was it?

Also, here’s a handy guide to learn more about Nest Aware basics.

Let me know if you have any questions.

I appreciate the help, MplsCustomer.

All the best,

Lance