topic Re: Nest Aware Subscription lost in Subscriptions and Services

Nest Aware Subscription lost

not2smartpa — Sat, 13 Nov 2021 14:41:21 GMT

All my nest devices dropped offline — protects and doorbell. This happened after I tried opening the nest app on an M1 IPAD running IOS 15. It had been working fine on my phone. I removed the IPAD app and reinstalled, and nothing showed up for my home. Went to the iphone, also on IOS 15, and everything was disconnected there too. Nothing I did would cause NESt app to see anything.

I removed and reinstalled the iphone app, and manually went around and added every device back into NEST. While the protects are working, the NEST AWARE PLUS subscription I had was disconnected, and now shows a trial. I checked the cameras today, and I am only getting motion recordings, rather than 24x7 recording.

There is NOTHING useful that I could find on Google site to reconnect the subscription. I paid for it, and I also had a lot of long term history there as well. Our footage is very often used to identify unwanted vehicles parking in our neighborhood, or trolling through over night.

How in the world do I get reconnected to the subscription, and access to all the footage that Google has stored for the past 60 days.

Re: Nest Aware Subscription lost

3-3455000032224 — Tue, 23 Nov 2021 20:20:14 GMT

I had a similar problem. The only thing you can do is to call their customer support and to prepare for a long battle.

This is an ancient Google Nest problem, which obviously they find easier to handle torturing the cusomers rather than fix the bug or enhance the functionality. Please update your case if anything changes.

Re: Nest Aware Subscription lost

Brad — Thu, 09 Dec 2021 23:42:42 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Aware Subscription lost

GarrettDS — Wed, 29 Dec 2021 20:45:29 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Nest Aware Subscription lost

not2smartpa — Thu, 30 Dec 2021 00:22:20 GMT

as already shared, I simply resubscribed to Nest Aware and gave up on pushing for access to past stored videos.

Re: Nest Aware Subscription lost

GarrettDS — Mon, 03 Jan 2022 18:06:51 GMT

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS