topic Re: Customer service in Subscriptions and Services

Customer service

Deadhed — Mon, 11 Mar 2024 13:17:14 GMT

I was excited to get my home security consolidated, using Google products. This is looking like a mistake. I couldn’t even get through to the customer service rep I was speaking to. He dismissed my issue. I asked to speak to someone who could help me and was ignored. This is not a good start. I hope this can be changed.

Re: Customer service

Jenelyn_O — Mon, 11 Mar 2024 23:16:50 GMT

Hi Deadhed,

Thanks for reaching out. We apologize for the inconvenience you experienced. It’s never our intention to cause frustration or disappointment. I'd like to review your case. Could you please provide your case ID number? It will help us to take a closer look at it.

Best,

Jenelyn

Re: Customer service

Deadhed — Thu, 14 Mar 2024 13:19:53 GMT

I still haven’t received a repl

Re: Customer service

Markjosephp — Tue, 19 Mar 2024 17:21:10 GMT

Hello folks,

I'm chiming in to see how I can help here.

Thanks for looking into this, Jenelyn.

@Deadhed, I'm sorry to hear about your experience with setting up your home security using Google devices. Have you already reached out to us before? If so, our team might have sent you an email reference for your contact. Could you share with us any of your support ID numbers so we can review the status for you? You can check the spam/junk folder for misrouted emails.

I'll look forward to your response.

Regards,
Mark