topic Re: Nest aware faces gone when google stopped the subscription in Subscriptions and Services

Nest aware faces gone when google stopped the subscription

mrorry — Sat, 09 Mar 2024 10:44:55 GMT

Google suddenly stopped charging for my subscription and it ended without me realizing for some time. When i resubscribed all my recognized faces where gone.. that is really annoying. Is there a way to recover those?

Re: Nest aware faces gone when google stopped the subscription

Lance_L — Tue, 12 Mar 2024 18:08:52 GMT

Hello mrorry,

Thanks for reaching out to the Google Nest Community. Unfortunately, once it's canceled, all video history, settings, and preferences related to your Nest Aware subscription will be erased. They can’t be recovered, and Google does not keep backups.

You can check out this guide to learn how to manage your Nest Aware subscription on the Google Store.

Let me know if you have any other questions.

Best,

Lance

Re: Nest aware faces gone when google stopped the subscription

mrorry — Tue, 12 Mar 2024 18:23:01 GMT

Hi Lance!

Yeah I fugured that would be the case. But i had to try.

The annoying thing is that I didn't cancel the subscription. It just ended without reason 😔 so now I have to re-save all my friends and familys faces..

Thanks for the answer tho.

Sincerely

mrorry

Re: Nest aware faces gone when google stopped the subscription

Lance_L — Wed, 13 Mar 2024 13:23:29 GMT

Hi mrorry,

Thanks for circling back. We sincerely apologize for the inconvenience. Our team is working hard to deliver the best experience to our customers. We’ll take this as feedback. If you have any further questions or need assistance, don't hesitate to reach out to us at the Nest Help Center.

Regards,

Lance