topic Re: Nest aware and Google one in Subscriptions and Services

Nest aware and Google one

Markymarc — Fri, 08 Mar 2024 19:28:19 GMT

I'm currently a subscriber to nest aware in the UK. I've recently seen that if I subscribe to Google one premium I would get nest aware and Google fit as part of the package. Would I have to cancel my nest aware subscription first and then subscribe to Google one premium?

Re: Nest aware and Google one

RD759 — Sun, 10 Mar 2024 21:17:59 GMT

I did this on Friday. They refund you for the nest aware and start a new subscription.

However, if you were using nest aware plus it gets downgraded. I've just noticed this is the case so will be raising a query tomorrow to find out what to do - seems daft only having the one nest subscription bolted into the premium accounts - I'm happy to pay a top up for the aware plus.

Re: Nest aware and Google one

Markymarc — Sun, 10 Mar 2024 21:55:23 GMT

Thank you for the reply.

Can I just ask .... Did you loose familiar faces or any other data during the switch over?

Re: Nest aware and Google one

RD759 — Mon, 11 Mar 2024 14:24:22 GMT

No, not noticed any issues with the face recognition or zones all seems to be as was.

Also for anyone else, it's a £60 extra to bolt nest aware plus on. Next year I'll downgrade the premium account given the amounts.

Re: Nest aware and Google one

Bounty1981 — Wed, 13 Mar 2024 23:04:55 GMT

Were you on the Nest Aware yearly billing or monthly?

I have a basic Google 1 subscription paid yearly and pay for the yearly Nest aware.

I am hoping if I upgrade to premium Google 1 they will pro rata refund my Nest aware

Re: Nest aware and Google one

-Craig — Wed, 10 Apr 2024 19:12:45 GMT

I am a little confused.

I am in similar position, I have Nest Aware Plus, paid yearly, renews in June 2024. I have cancelled this, so will not renew.

I now have Google One, that includes the basic Nest Aware, which I am happy to down grade to.

I contacted Google One support, they couldn't help me, said I need to contact Nest Aware team.

The 'senior' Nest Aware tech said I would loose all my settings, clips, recordings if I changed subscription, as Google has to delete all recordings when a subscription is changed?

Then I found this thread, which conflicts with what I was told by A Google Nest support agent?

Can anyone else confirm they don't loose settings/recordings/clips etc, and what process they followed to migrate from Nest Aware Plus to Google One (Nest Aware) ?

TIA!